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Desk Side Support Technician Resume Profile

Richmond, VA


Desktop Support Technician with over ten years' experience, supporting end users and administrative staff with office technology problems for regional companies and school districts.


  • Hardware Networking:
  • Operating Systems: Windows XP, Vista, Win 7, and Win 8
  • Microsoft SCCM 2007 Imaging and Deployment Tool, CP Migrator, Remedy and Footprints Ticketing Software.
  • Software: Microsoft Office 2007 - 2013, PC Diagnostics, Norton and McAfee Anti-Virus Utilities, Altiris,
  • Installation of personal computer hardware, software, and peripheral devices.
  • Printer Diagnoses, Configuration and Repair
  • Knowledge of network topologies and protocols
  • Knowledge of Networking relating to Wired and Wireless, switches, and routers
  • Support servers with racking, setup, and configuration.
  • Blackberry and Android OS Configuration



Windows 7 Deployment Specialist Technician and Customer Support

  • Support of CapitalOne Bank with the migration of Laptops and Desktops from Windows XP to Windows 7
  • Use of the Microsoft SCCM 2007 imaging and deployment tool to migrate HP Laptops and Desktops
  • Migrated MS Office 2007 over to MS Office 2010
  • The capturing and data transfer of all CapitalOne employees data off of their old Windows XP machines to their new Windows 7 machines.
  • Followed up the next business day with CapitalOne user's for any questions they might have after being migrated.
  • Configured and encrypted employees data using McAfee Enterprise software
  • Submitted daily progress reports and Imaging Times over to the IT and project managers
  • Support of CapitalOne Users with all laptop and desktop problems.
  • Daily monitoring of trouble tickets and emails sent to customers to stay up to date with our SLA status.
  • Use of the HP Service Manager for daily look up of trouble tickets and work orders.
  • Deployment and Troubleshooting of Cisco VOIP Phones.


Computer Technician

  • Deployment and final configuration of newly configured laptops with a Windows 7 and Office 2010 environment at end users work locations and labs.
  • The diagnoses of computer and post deployment issues with various machines.
  • Use of Remedy ticketing system


Desk Side Support Technician

  • Migration of administrative and student computers from Windows XP to Windows 7 with Office 2010 Suite
  • Field support repairing, configuring and installing desktop laptop computers and Printers at various schools and offices in the Richmond Public Schools District.
  • Installation of all software updates and application programs.
  • Diagnoses of classroom connectivity problems with the wired and wireless network at the schools.


Field Service Technician

  • Warranty work performing the diagnosis, repairs and parts exchanges on client's Pc's, Laptops and Printers and Router installations.
  • Swapping out of failed parts in a server environment along with mounting replacement servers in rack.


Computer Field Service Technician

  • Performed repairs on Dell laptop and desktop computers in customer homes and businesses


Computer Technician

  • Maintaining, repair and diagnoses of problems with classroom pc's and laptops in a Dell environment.
  • Use of the Altiris help desk ticketing system
  • Problem solving of classroom Promethean interactive white boards
  • Refresh project of all older Dell desktops and laptops to newer Dell equipment.

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