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Desk Side Support Technician Resume Profile

Richmond, VA

SUMMARY:

Desktop Support Technician with over ten years' experience, supporting end users and administrative staff with office technology problems for regional companies and school districts.

TECHNICAL SKILLS:

  • Hardware Networking:
  • Operating Systems: Windows XP, Vista, Win 7, and Win 8
  • Microsoft SCCM 2007 Imaging and Deployment Tool, CP Migrator, Remedy and Footprints Ticketing Software.
  • Software: Microsoft Office 2007 - 2013, PC Diagnostics, Norton and McAfee Anti-Virus Utilities, Altiris,
  • Installation of personal computer hardware, software, and peripheral devices.
  • Printer Diagnoses, Configuration and Repair
  • Knowledge of network topologies and protocols
  • Knowledge of Networking relating to Wired and Wireless, switches, and routers
  • Support servers with racking, setup, and configuration.
  • Blackberry and Android OS Configuration

PROFESSIONAL EXPERIENCE: Continued

Confidential

Windows 7 Deployment Specialist Technician and Customer Support

  • Support of CapitalOne Bank with the migration of Laptops and Desktops from Windows XP to Windows 7
  • Use of the Microsoft SCCM 2007 imaging and deployment tool to migrate HP Laptops and Desktops
  • Migrated MS Office 2007 over to MS Office 2010
  • The capturing and data transfer of all CapitalOne employees data off of their old Windows XP machines to their new Windows 7 machines.
  • Followed up the next business day with CapitalOne user's for any questions they might have after being migrated.
  • Configured and encrypted employees data using McAfee Enterprise software
  • Submitted daily progress reports and Imaging Times over to the IT and project managers
  • Support of CapitalOne Users with all laptop and desktop problems.
  • Daily monitoring of trouble tickets and emails sent to customers to stay up to date with our SLA status.
  • Use of the HP Service Manager for daily look up of trouble tickets and work orders.
  • Deployment and Troubleshooting of Cisco VOIP Phones.

Confidential

Computer Technician

  • Deployment and final configuration of newly configured laptops with a Windows 7 and Office 2010 environment at end users work locations and labs.
  • The diagnoses of computer and post deployment issues with various machines.
  • Use of Remedy ticketing system

Confidential

Desk Side Support Technician

  • Migration of administrative and student computers from Windows XP to Windows 7 with Office 2010 Suite
  • Field support repairing, configuring and installing desktop laptop computers and Printers at various schools and offices in the Richmond Public Schools District.
  • Installation of all software updates and application programs.
  • Diagnoses of classroom connectivity problems with the wired and wireless network at the schools.

Confidential

Field Service Technician

  • Warranty work performing the diagnosis, repairs and parts exchanges on client's Pc's, Laptops and Printers and Router installations.
  • Swapping out of failed parts in a server environment along with mounting replacement servers in rack.

Confidential

Computer Field Service Technician

  • Performed repairs on Dell laptop and desktop computers in customer homes and businesses

Confidential

Computer Technician

  • Maintaining, repair and diagnoses of problems with classroom pc's and laptops in a Dell environment.
  • Use of the Altiris help desk ticketing system
  • Problem solving of classroom Promethean interactive white boards
  • Refresh project of all older Dell desktops and laptops to newer Dell equipment.

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