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Help Desk Support Service Specialist Resume Profile

Manassas, VA

SUMMARY

I am a goal-oriented, team player who holds an active secret security clearance and has experience with troubleshooting, Microsoft Office Suite and some familiarity with Java applications as well as experience in performing administrative office duties. I am looking for a strong company who encourages growth as a professional.

PROFESSIONAL WORK EXPERIENCE

Help Desk Support Service Specialist

Confidential

  • Ran help desk hotline and ticketing system
  • Documented technical inquiries that were taken on computer mishaps
  • Worked with Data Base Administrator DBA and Java Developer to resolve tickets or escalate them to appropriate parties.
  • Provided troubleshooting via phone for end users
  • Reset Passwords
  • Performed administrative duties when Receptionist/Secretary was absent
  • Provide customer service

Avon Representative Owner

Confidential

  • Place orders made by customers
  • Manage personalized webpage
  • Organize and plan events
  • Provide advertisement
  • Provide customer service

Photo Lab Associate

Confidential

  • Total purchases using cash register
  • Provide Customer service

Vision Center

Confidential

  • Took measurements for glasses
  • Place orders for contact lenses and glasses
  • Provided customer service

Crew

Confidential

  • Place orders made by customers
  • Total purchases using cash register
  • Provide customer service

Account Representative

Confidential

  • Consult with clients on resolving overdue accounts
  • Provide customer service

Sales Associate

Confidential

  • Consulted with customers on the latest fashions
  • Totaled purchases using the cash register
  • Organized Displays
  • Provided customer service

Office Aid

Confidential

  • Copied and filed office documents to assist staff.
  • Delivered mail and faxed paperwork to appropriate recipient.
  • Answered multi-line phones and took messages for staff members.
  • Provided assistance to office visitors.

Birthday Host

Confidential

  • Decorated and prepared for children's birthday parties.
  • Assisted in the dining room serving guests.

SKILLS EXPERTISE

  • Help Desk Support
  • Current Secret Clearance
  • Admintrative Support
  • Basic Office Duties
  • Microsoft Office Suite
  • Some Java
  • Technical Troubleshooting
  • Webpage Management
  • Sales/Retail
  • Fast Food
  • Reports
  • Memos
  • Trouble Ticketing
  • Auditing
  • Warehousing
  • Management Training

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