Help Desk ISP Support Resasume, NY

OBJECTIVE

IT professional that is currently seeking a technical support opportunity

EXPERIENCE

Confidential

Break Fix Technician

Fix dell laptops and pc’s under warranty
Pick up parts from fedex locations and travel to homes and businesses
Certified dell technician
Install all hardware

Confidential

Repair Technician

Usps postal repair of touch screen monitors
Soldier inverters for video display
Replace damaged screens
Document and ship

Confidential

Geeks To Go

Operating system installation
Virus removal
Data migration and recovery
Macintosh repair
Network configuration

Confidential

Help Desk Analyst

Upgrading network hardware
Meet bank center installation and data migration deadlines
Image workstations
Configure network printers
Install peripherals
Provide support to field technicians

Confidential

Chief Executive Officer

Build and sell computers
Provide phone and on site support for end user
Install various software on all platforms
Working knowledge of software/hardware applications and accessories
Install and configured wireless routers and switches

Confidential

Testing on the development of SAS Controllers, firmware and drivers
Test controllers and machines in a clustering environment.
Setup and test on all servers Intel, Dell, FSC, SuperMicro and HP.
Provide phone and E-Mail support for Raid, SCSI and SAS customers.
Perform hardware test on drivers for Microsoft Signatures
Testing on all platforms Windows 2000,XP,2003 Sever and Vista
Write and create test plans for all product testing.
Testing on the development of SAS Controllers, firmware and drivers
Test controllers and machines in a clustering environment.
Setup and test on all servers Intel, Dell, FSC, SuperMicro and HP.
Provide phone and E-Mail support for Raid, SCSI and SAS customers.
Perform hardware test on drivers for Microsoft Signatures
Testing on all platforms Windows 2000,XP,2003 Sever and Vista
Write and create test plans for all product testing.
Perform and test hardware automation on test plans.

Confidential

Deskside Support Representative

Lotus Notes R5, R6
Reimaging 95, NT and 2000 Platform
Data migration between network and harddrives
Configuring IBM ThinkPad’s on the network
Provided telephone support for end user

Confidential

Project Consultant

NT 4.0 Installations
PC Imaging

Confidential

Network Support

Network troubleshooting of Cisco systems, Routers and LANs
Configure server network settings
Provide phone support for NT Administrators

Confidential

Help Desk ISP Support

Help desk tech support for major ISP accounts
Troubleshooting, dial-up networking, TCP/IP and DSL
Software support, including various email programs, Win 3.x, 9x, NT and 2000

Confidential

Technician

Computer assembly ,repair, upgrades and troubleshooting
Software installation and support including DOS, Windows 3.x, 9x, NT, Office and Outlook
Tech support including TCP/IP
Provided telephone support for end users

Confidential

Sales Associate/Warehouse Manager

Supervised daily warehouse operations
Developed working knowledge of AS400 computer systems
Increased sales for individual route
Direct customer contact, customer service and complaint resolution

Confidential

Administrative Assistant

Customer service
Lecturing
Ceremony/daily plan preparations

SKILLS

Problem solving skills
Excellent customer service and interpersonal skills; Telephone etiquette
Strong verbal and written communication skills
Help desk/call center experience
PC hardware/software support
Hardware/software troubleshooting
Hardware/software maintenance
DOS, UNIX, AS400, Win NT, Win 3.x, 9x,2003,XP and Vista

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