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Help Desk Analyst Resume



IT professional that is currently seeking a technical support opportunity.



Break Fix Technician

  • Fix dell laptops and pc’s under warranty
  • Pick up parts from fedex locations and travel to homes and businesses
  • Certified dell technician
  • Install all hardware


Repair Technician

  • Usps postal repair of touch screen monitors
  • Soldier inverters for video display
  • Replace damaged screens
  • Document and ship

Geeks To Go

  • Operating system installation
  • Virus removal
  • Data migration and recovery
  • Macintosh repair
  • Network configuration


Help Desk Analyst

  • Upgrading network hardware
  • Meet bank center installation and data migration deadlines
  • Image workstations
  • Configure network printers
  • Install peripherals
  • Provide support to field technicians


Chief Executive Officer

  • Build and sell computers
  • Provide phone and on site support for end user
  • Install various software on all platforms
  • Working knowledge of software/hardware applications and accessories
  • Install and configured wireless routers and switches


Sales Associate/Technician

  • Disconnecting homes or apartments with illegal cable service
  • Installing Cable, Internet and Phone Service
  • P.O.S for cable servic


ISP Technician

  • Facilitated meetings with hotel IT department
  • Provided technical support


Hardware Test Engineer

  • Testing on the development of SAS Controllers, firmware and drivers
  • Test controllers and machines in a clustering environment.
  • Setup and test on all servers Intel, Dell, FSC, SuperMicro and HP.
  • Provide phone and E-Mail support for Raid, SCSI and SAS customers.
  • Perform hardware test on drivers for Microsoft Signatures
  • Testing on all platforms Windows 2000,XP,2003 Sever and Vista
  • Write and create test plans for all product testing.
  • Perform and test hardware automation on test plans.


¨Break fix and deskside support for on and off site users

  • Lotus Notes R5, R6
  • Reimaging 95, NT and 2000 Platform
  • Data migration between network and harddrives
  • Configuring IBM ThinkPad’s on the network
  • Provided telephone support for end users


Project Consultant

  • NT 4.0 Installations
  • PC Imaging


Network Support

  • Network troubleshooting of Cisco systems, Routers and LANs
  • Configure server network settings
  • Provide phone support for NT Administrators


Help Desk ISP Support

  • Help desk tech support for major ISP accounts
  • Troubleshooting, dial-up networking, TCP/IP and DSL
  • Software support, including various email programs, Win 3.x, 9x, NT and 2000

Confidential 10/1997 - 3/1999 Sales Associate/Warehouse Manager

  • Supervised daily warehouse operations
  • Developed working knowledge of AS400 computer systems
  • Increased sales for individual route
  • Direct customer contact, customer service and complaint resolution



  • Customer service
  • Lecturing
  • Ceremony/daily plan preparations


  • Fiber optic cabling to PBX switches
  • Electrical wiring
  • Security and driving military vehicles on and off base


  • Problem solving skills
  • Excellent customer service and interpersonal skills; Telephone etiquette
  • Strong verbal and written communication skills
  • Help desk/call center experience
  • PC hardware/software support
  • Hardware/software troubleshooting
  • Hardware/software maintenance
  • DOS, UNIX, AS400, Win NT, Win 3.x, 9x,2003,XP and Vista

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