Help Desk Technician Resume Hartford, CT - Hire IT People

OBJECTIVE: To obtain a position in the field of Information Technology, specifically helpdesk/desktop support.

Computer Skills – Windows7, Server 2008, MCP

WORK EXPERIENCE:

Confidential Boston, MA

Confidential, Westborough, MA
Level II Helpdesk- Temporary position

Confidential

Help Desk Technician Hartford, CT

Worked with HP Servicedesk; LotusNotes
Served HSB and Munich Re employees’ application problems: anything from hardware to network/VPN issues (30 calls/day). Resolved incidents via phone, email, and remote desktop.
Completed special projects assigned by management (i.e. New Employee Training Guide)
Collaborated with Claims Dept. for high priority resolution
Trained new employees
Consistently performed well on weekly report cards & call status reports

Confidential (General Dynamics)

Service Desk Technician Needham, MA

Became proficient with Remedy
Assisted busy call center with answering average of 40+/calls per day- mostly password resets, remote access tokens, etc.

Confidential

Help Desk Technician Hartford, CT

2+ years of IT experience in help desk support in high volume call center providing off-shore support; 40+ calls per shift, 1st call resolution of 87%
VPN access connectivity, UNIX passwords, virtual machine reboots/maintenance, remote desktop assistance, configuring Cisco and Avaya phones through PBX and Cisco Management Console
Changed passwords and account unlocks through Active Directory & SSO
Fluent in the HPSD ticketing system
Provided Level 1 and sometimes Level 2 support
Attended diversity and time management workshops
Experience with installment of wireless home networks, wireless printers, and other devices

Confidential

Kitchen Manager

Handled all inventory, maintained food cost, and managed opening and closing procedures
Trained, scheduled, and assisted in the hiring of all new kitchen staff
Organized and maintained distribution of all food products
Supervised a staff of 8-10 individuals