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Senior Desktop Engineer Resume

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San Francisco, CA

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SUMMARY:

  • Senior Desktop Support Engineer with broad experience driving and leading change in Global environments.
  • Demonstrated success in high pressure, fast changing and complex environments
  • Windows 7/8 deployment and XP Application compatibility remediation
  • Level 3 Desktop support related to software upgrades, hardware issues, remote access and printing configurations
  • Strong focus on desktop/application virtualization, OS image build and Application deployments using System Center Configuration Manager 2012
  • Proficient with Application (re)packaging tools, Wise Package Studio and Flexera AdminStudio
  • Excellent interpersonal and presentation skills, with all mgmt levels
  • Associate Degree in Electronic Engineering Technology

KEY ACCOMPLISHMENTS:

  • Technical lead for Windows 7 Image Deployment
  • SCCM 2012 Desktop Administrator and Application Packager
  • Implement the “Application Catalog” functionality of SCCM 2012 for user self - service installations
  • Implement HP Web Jet Admin used for managing the Enterprise network printers
  • Manage diverse mobile device environment including Blackberry, iPhone and Android devices
  • Develop Standard Operating Procedures on software distribution and application (re)packaging
  • Technical training and mentorship for less experienced Desktop Engineers
  • Technical Lead during implementation of Microsoft Office Communication Server and On Premise Live Meeting collaboration tool

TECHNICAL SKILLS:

  • Total Technical Experience -15 years
  • MS Windows 2000 / XP - 11 Years
  • MS Deployment Toolkit 2010 and 2012 - 3 years
  • MS Windows 7 - 4 Years
  • MS Windows 8 - 1 Year
  • MS Office Suite - 10 Years
  • MS MDOP - 2 Years
  • Vmware ThinApp - 2 Years
  • Symantec End Point - 2 Years
  • SMS 2003 - 5 Years
  • SCCM 2007 – 7 years
  • SCCM 2012 - 2 Years
  • SMS Installations (20+ sites) - 5 Years
  • Application (re)packaging using Wise Package Studio - 5 years
  • Application (re)packaging using Flexera AdminStudio – 1 year
  • Windows / MSI / Wise Installer - 8 Years
  • VBScript / WMI - 1 Years
  • Group Policy - 5 Years
  • Loadrunner / Winrunner test suite – 2 Years
  • Citrix Gotomypc Enterprise – 4 years
  • Remedy – 5 years
  • Computer Associates Service Desk – 1 year
  • HP Printer management using WebJetAdmin –
    5 years
  • Apple Mac OSX and LION – 1 year

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Senior Desktop Engineer

Managed enterprise-wide software distributions

Responsibilities:
  • Managed tasks necessary to successfully deploy application rollouts
  • Designed and implemented test plans for each desktop image MDT Framework
  • Managed development of support procedures and related documentation
  • Mentored Desktop Engineering team members

Desktop Engineer

Built and deployed SCCM software distribution packages for designated applications

Responsibilities:
  • Developed support procedures and related documentation
  • Provided technical support training to IT Helpdesk and Desktop technicians
  • Resolved 3rd level escalations

Release Services Engineer

Responsibilities:
  • Performed integration testing of new applications and desktop hardware
  • Managed Integration Test lab facility and inventory control

IT System Specialist

Responsibilities:
  • Provided 1st level technical support for Marketing Services department
  • Coordinated hardware and software implementations
  • Served as Technical resource to the Business Systems Analyst

Desktop Support

Responsibilities:
  • Performed software installations and new hardware deployments
  • Performed user application migrations and provided 2nd level software desktop support

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