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Desktop Support -email Migration & App Installation Resume

Nyc New, YorK

ROFESSIONAL GOAL:

To obtain a challenging and progressive position in the body of knowledge and discipline as a Technical Support Professional. That will allow further expansion of my extensive skill set and will support my continued personal growth and development.

PROFILE:
  • Strong understanding of TCP/IP networking.
  • Infectious enthusiasm for trouble - shooting and problem solving.
  • Ability to work independently, highly reliable, assertive self-starter and the ultimate team player.
  • Sharp in learning and comprehending new, cutting edge technology.

RELEVANT DEXTERITIES:

Platforms & OS: Windows XP, Windows Vista, Windows 7; Windows 8; Windows Server 2003, 2008, MS Windows .NT 3.1/4.0/2000/2003 Server. Windows Mobile Windows for Workgroups 3.11. DOS 6.22 IBM 0S2, UNIX SunOS/Solaris 2.5.1, Solaris 7.0, Solaris 8.0, Sun Solaris Custom Jumpstart /Interactive Installation and Sun Solaris Web Start Installation, Novell Netware 3.12 and 5, IBM MVS 360/370 and 3090, Red Hat v5.2, 6.0 and 7.1, IBM AS400, VMware 6.0, Apple Macintosh System X, iMac, iBook, G3, G4 and G5 Mac OS X 10.5, 10.5.1, and 10.5.2, Mac OS X, Leopard, and Snow Leopard Desktop platform.

Network Environments & Admin Utilities: DHCP, DNS, NIS, NIS+, WINS, RAS, TCP/IP, SAA, SNA, Net bios, Netbeui, IPX/SPX NWlink, Dial-up networking, PPP, PTPP, VPN, Ipconifg, FTP, Winsock, nslookup, Lmhost, PC Anywhere, Citrix Metaframe, Intel LANDesk, Ethernet 10Base2, 10Base5, 10BaseT, 10BaseX Ethernet, FDDI, Sonet, LAN/WAN, RIP, OBDC, Unix VI Editor, JES2, CICS AND TSO, Veritas Backup Exec v8.6 for Windows NT/2000 Servers, Veritas Backup Exec Deskpro v4.5, Active Directory Service and Netware NDS. Sun Solaris Admissive, Sun Solaris Management Console System, MVS Netveiw, Veritas NetBackup Datacenter. Apple-talk/Erma, AppleShare, Siemens Openlink, CA Spectrum Network Fault Mananger RegEdit-RegEdit32, SMS 1996-2003, SCCM 2007-2012.,BitLocker Admin Utilites.

PDAs & Smartphones: IPhone, Blackberry and Android platform support

Helpdesk Utilities: Heat, Remedy, CA Unicenter, Daimware Remote Desktop and PeopleSoft.

Security Software & Utilities: SUN Solaris Sunscreen,SecurIDs configurations, Check Point 4.0

Supported Software: MSOffice suite 95/97/XP- 2000-2003-2007-2010. MS Exchange 2000-2010, Lotus Office Suite, Netscape, FireFox,Micro pal, DRIpro, Reflections, Attachmate/Extra, Rumba, HP Openview, Kronos Meridian Terminal Emulator, Oracle, PC Anywhere, Visio Professional 5.0, Quark Express, Norton Anti Virus, Lotus Notes 7.5/8.5/6.0, Ghost imaging software, IC3 imaging software. Verizon TeleNav GPS Navigator Version 2.1, Microsoft SharePoint 2007, 2010, 2013, MSSQL 2005/2008/2012

Supported Business & Multimedia Applications: Factset, Datastreams, FirstCall, Reuters, Bridgestation, Business Objects, Bloomberg, DataStream FIMS, FMC Recon v4.0/5.0, ID Master3.0, Lexis-Nexis7.0, Morningstar Principia, Northern Trust web access, PERF32 4.2, Platinum 4.0, ProComm, Plus-Mellon Trust, RIMS Express, TeamVision, Avenue 5.0, Mobius, MS Access, Crystal Reports, SQL Server, SAP, Adobe Photoshop 3/4/5.5, Dreamweaver, Adaptec CD creator, Macromedia Flash, Platinum 4.0, Sylencer voice recognition

EXPERIENCE:

Desktop Support -Email Migration & App Installation

NYC, New York, Confidential

Responsibilities:
  • Resolving Bit-Locker issues vie Bitlocker Admin utilities.
  • Perform Blackberry BES Activation process for new devices
  • Transferring Wedbase Email onto Local Client based servers
  • Deployed 3rd party SAS Visual Analytic software
  • Setting-up and resolving of wireless devices and connectivity for students.
  • Supporting MAC PRAM and NVRAM issues.
  • Video conferencing for set up- Cisco
  • Communicating with software venders in regards of updates and installations.
  • Installing Parallels OS Desktop for MAC
  • Troubleshooting Blackberry issues=(SMS) ) entries to free up some space; GPRS services to resolve not sending/ receiving emails problems.

Desktop-Helpdesk Support/Window 7 Migration

NYC, New York, Confidential

Responsibilities:
  • Resolving Bit-Locker issues vie Bitlocker Admin utilities.
  • Resolving Kernal Panick alerts MAC-10x Snow Leapard/Mt. Lion
  • Setting-up and resolving of wireless devices on integrated Medical Computer Carts/ Units
  • Deploying Cisco Video Conferencing for Collaboration Meeting Rooms (CMR)
  • Video conferencing for set up-Cisco
  • Supporting MAC connectivity issues via (AFP) AppleTalk Filing Protocol
  • Supporting MAC PRAM and NVRAM issues.
  • Performing updates via Remedy software ticketing system
  • Researching and Performing Bio updates on HP Desktop computers.
  • Deployed and Refreshed XP HP Desktop computers to Windows 7 OS.
  • Saving and restoring end users files.
  • Communicating with software venders in regards of updates and installations.
  • Troubleshooting hardware peripherals such as printers, scanners etc.
  • Configuring peripherals for Citrix applications.
  • Researching SCCM for software policies.
  • Adding and removing nodes from AD / Domain.
  • User data migration
  • Configuring Reflections emulator for AS400 connection.
  • Provide support over the phone, email, and remotely, using third party remote control software
  • Relocating and moving of large enterprise equipment
  • Hard drive installation and removal, and destruction=DEGAUSING
  • Unpacking/repacking and dismantling units components upgrade replacement.
  • Generating labels and barcodes utilizing BarTender barcode software
  • Physical work in tight and narrow spaces, under hoisted floor panels
  • Troubleshooting Blackberry issues=(SMS) ) entries to free up some space; GPRS services to resolve not sending/ receiving emails problems.

Desktop Support/ Windows 7 Migration

Confidential, Somers, NY

Responsibilities:
  • End user contact and dispatch coordination for desktop support appointments
  • Troubleshooting Blackberry issues (SMS) ) entries to free up some space; Blackberry Sync problems had to Click on ‘Reset settings’ in Organiser
  • Perform Blackberry BES Activation process for new devices
  • Support LAN/WAN and wireless connectivity issues.
  • Supporting small MAC community via connectivity issues via SMB protocol
  • Manage and troubleshoot user access to network printers
  • Resetting passwords and managing shares via Active Directory
  • Configuring local pst files in Exchange/Outlook 2010
  • Guiding users with very sensitive approach in their new upgrade environments.
  • Defusing disruptive actions with end users
  • Using Diplomacy towards end-users to make them feel heard and understood
  • Deploying new desktops and laptops
  • Special request application installation
  • User data migration
  • Conduct hardware and software upgrades from existing Windows XP for the duration of Windows 7 migration.

Tech Support

Confidential, New York City, NY

Responsibilities:
  • Perform hands-on fixes at the desktop level, including installing and upgrading software
  • Utilize Symantec NetBackup 7.5 to manage and monitor the daily tasks
  • Manage and troubleshoot user access to network printers
  • Making arrangements for vender hardware repairs
  • Trouble shooting Sharepoint access.
  • Provide email, phone and user interface regards in follow-up software, and hardware issues.

DataCenter Support -Decommissioning

Confidential, SanFrancisco, Ca

Responsibilities:
  • Remove the computer from AD, remove any other necessary programs (AV, Office, etc
  • Run and Terminate CAT 5 and Cat 6 within Data Centers
  • Responsible for Asset and Infrastructure Change Management processes within all Data Centers
  • Ability to conduct asset tagging, labeling and tracking
  • Experience participating in Audit and Compliance activates and reporting for Data Centers
  • Experience Surveying data centers and inventorying equipment
  • Self-perform server diagnostic and troubleshooting
  • Repair servers (replace hard drives; replace bad sticks of RAM, MoB
  • Physically assist in moving and racking equipment as directed
  • Supported installs, troubleshot, and maintained servers, networking equipment and cabling within a Data Center
  • Clustering removal via Veritas Operations Manager (VOM)

Data Center-Helpdesk Analyst

Confidential, New York City, NY

Responsibilities:
  • Defusing disruptive actions with end users
  • Performs real-time monitoring of batch processes, end of day jobs,
  • Perform real-time monitoring of systems for software/hardware errors,
  • failures and capacity issues, identify Performs failures and escalate
  • to senior analysts and development.
  • Only when requested, for automated startup & shutdown of core systems.
  • Only when requested, follows procedures for automated startup & shutdown of core systems
  • Utilizing SMS and SCCM to deploy software updates.
  • Resetting Passwords Utilizing Active Directory
  • Supporting Windows Mobile for train conductor unit.
  • Creates and assigns tickets to senior analysts and/or development for follow up on issues and requests.
  • Resetting passwords and managing shares Utilizing Active Directory
  • Follow up on service calls
  • Dispatching DBA, System Admin and Network Admin to troubleshoot related issues.
  • Monitoring and recognizing troubled system alerts utilizing CA network monitoring and Peoplesoft software.
  • Executing and monitoring Batch jobs on Unix, MVS and Windows 2003 platforms via Peoplesoft application.
  • Remotely manipulating end-users workstations to troubleshoot application and Hardware issues.
  • Taking credit/debit Transaction nodes on and offline

Desktop-Helpdesk Analyst

Confidential, New York City, NY

Responsibilities:
  • Importing an Exchange-Outlook 2003 PST file into Groupwise 8 client
  • Setting-up and resolving of wireless devices on integrated Medical Computer Carts/ Units
  • Grant executive high end support for Hospital Directors and Managers
  • Supporting MAC connectivity issues via AFP , NFS, FTP and SMB protocol
  • Defusing disruptive actions with end users
  • Using Diplomacy towards end-users to make them feel heard and understood
  • Configuring TCP IP on XP Workstations
  • Utilizing SMS 2003 to deploy software updates.
  • Supporting MAC connectivity issues via (AFP) AppleTalk Filing Protocol
  • Installing and maintaining imaging PENRAD software on MAC platforms
  • Configuring TCP-IP for Network Printers
  • Using REMEDY 7.0 to login issues and follow-ups
  • Migrating Windows NT and 2000 to XP Windows Workstations
  • Utilizing Windows Reg Edit tools/Registry for software configurations
  • Resetting Passwords and Adding computers to the domain utilizing Active Directory
  • Follow up on service calls
  • Handling over 40 helpdesk calls a day
  • Making arrangements for vender hardware repairs
  • Installing update virus protection and security software systems.
  • Update document procedures used to resolve and troubleshoot application and connectivity issues

OTHER PROJECTS:

Helpdesk Support (Contract)

Confidential, New York City, NY

Desktop Analyst

Confidential, San Francisco, CA

Desktop-Helpdesk support

Confidential, Oakland, CA

Desktop-Jr. Admin

Confidential, San Francisco CA

Jr. Administrator

Confidential, Alameda CA

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