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It Manager / Network Engineer/ Network Technician Resume

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TECHNICIAN SKILLS

  • IT support environment
  • IT Customer Support experience
  • Experience with and advanced knowledge of MS Windows 7
  • Experience with and advanced MS Office user support experience
  • Experience with ticket tracking software, i.e. Remedy
  • Experience working in Customer Service focused environments
  • Experience with DHCP, DNS, routers, firewall issues
EMPLOYMENT HISTORY

Confidential

IT Manager / Network Engineer/ Network Technician

Responsibilities:

  • Provided keen oversight in NOC administering, monitoring, implementation and planning of daily operation using Spice works - migrating to Connect wise & Labtech.
  • Managed the customer service support by coordinating with the team.
  • Responsible for evaluating and training new field techs before allowing them into the field.
  • Management of IT Support service incidents to minimize the impact of IT incidents and provide customers detailed information on incident resolution through documentation.
  • Management of status, conditions and logical relations between changes, work orders, ticket tracking software, services, configurations items and knowledge base articles.

Environment: DNS, DHCP, Switches, Routers, Cisco, Active Directory, Norton Ghost 2010, VPN, VNC, VMware, MS Virtual PC, MS Remote Desktop, Remedy, Acrobat, Citrix Heat & Quick base, Firewall, MS Office Suite2007, Exchange 2007, windows server 2008, Windows 7.

Confidential

Network Engineer/ Network Technician

Responsibilities:

  • Network support on contract for several companies working both remotely and face to face using Connectwise and Labtech.
  • Build the router’s base configuration, password recovery, configuring VLANS and InterVLAN routing, 802.1q trunking
  • Provide field support for issues raised after implementation of configurations specially connectivity issues.
  • Resolved hardware and software problems expeditiously and with minimum disruption to users.
  • Configure & Manage Wireless Network using Cisco-Linksys routers from Implementation, Configuration, and IT Support.
  • Evaluate and secure vendor contracts for Network Infrastructure Projects.
  • Managed user requests via ticket ticketing software system Remedy to properly categorize, notate, and escalate issues to ensure prompt resolution.
  • Responsible for the customer service support by coordinating with the customers.
  • Responsible for phone support, imaging, configuration and installation of 1000 HP, Dell, and Compaq PC’s for the “NY state Department of Environmental Conservation” in collaboration with Verizon Business.
  • Had advanced knowledge on MS Windows 7 and MS Office user support.

Environment: DNS, DHCP, Switches, Routers, Cisco, Active Directory, Norton Ghost 2010, VPN, VNC, VMware, MS Virtual PC, MS Remote Desktop, Remedy, Acrobat, Citrix Heat & Quick base, Firewall, MS Office Suite2007, Exchange 2007, windows server 2008, Windows 7.

Confidential

Network Engineer - Network Assistant

Responsibilities:

  • Installation and upgrading of Windows 2003 server, 2000, and NT in an Active Directory domain.
  • Installed and configured Domain Controller to be a VPN server and configured XP clients to connect a VPN server.
  • Partitioned and Formatted hard drives with Basic and Dynamic Volumes.
  • Installation of software including virus and spyware utilities, service packs, installation, configuration and support of SUS, WSUS, IIS, DHCP, DNS services.
  • Installed and configured Outlook client on laptop PCs.
  • Configured Workgroups and Domains in small business environments.
  • Installation, configuration and support of HP and Lexmark printers with Jet-Direct cards.
  • Backup and restore of data with Windows XP and third party software.
  • Installation, configuration and support of Windows Exchange 2000/2003.

Environment: DNS, DHCP, IIS, Switches, Routers, Cisco, Active Directory, Norton, VPN, Acrobat, Citrix Heat & Quick base, Firewall, MS Office, Windows 2003.

Confidential

Network Administrator

Responsibilities:

  • Responsible for network that consist of 25 clients & 1 server.
  • Troubleshoot and repair hardware and software problems in Windows environment, Updates, Antivirus etc.
  • Redesigned company infrastructure for optimal network performance.
  • Implemented new infrastructure from cabling to network management.
  • Configure DNS, WINS, DHCP, Group Policies, Design Backup plans.

Environment: DNS, DHCP, Switches, Routers, Active Directory, Norton, Acrobat, Firewall, MS Office, Windows 2003/XP.

Confidential

PC Technician

Responsibilities:

  • Responsible for PC repair and upgrades with Intel processors / Phone Desktop support.
  • Hardware/Software installation & configuration for optimal desktop/laptop performance.
  • Repair and Refurbish PCs.
  • Sales & Marketing
  • Repair and Refurbish Printer’s.

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