- IT Technical Support Analyst experienced in troubleshooting operating systems, services, applications, wired networks, WIFI, and peripherals. Scripting skills, reporting techniques, both hardware and software support experience.
Software: Hyper - V, VMware Workstation, VMware VSphere, and Oracle Virtual Box hypervisors. MS Office Suite XP, 2003, 2007, 2011, and 2013. Adobe Suite C5, Photoshop, Symantec Antivirus, MacAfee Antivirus, Avast Antivirus. Data/Disk/Tape encryption. Symantec Backup Exec, ARCServe, and IBM Tivoli Storage Manager 5x. Remedy helpdesk tracking software.
Hardware platforms: IBM, Dell, and HP servers. HP, Lexmark, and Xerox Print Servers. Cisco Routers and switches.
Diagnostic and Designing Tools: Ping, traceroute, ipconfig, ifconfig, G-part, Visio, GNS, and Wireshark network sniffer software.
Languages: PowerShell, BASH, Hypertext Markup Language (HTML), XML, and MS command Batch file scripting.
Server OS, Desktop OS, and Services: MS Windows Server 2008, 2003, and 2000. Active Directory administration. DNS and DHCP services. Windows XP, Vista, 7, and 8 workstation. MS Exchange 2007 and 2010. Tivoli Storage Manager (TSM). Ubuntu, Red Hat, SuSE, and Knoppix Linux distributions. Cisco Internetwork Operating System (IOS) and Catalyst Operating System (CatIOS).PROFESSIONAL EXPERIENCE:
Consultant: Network Support TechnicianResponsibilities:
Contracted through Confidential as a contractor for “Confidential which has a support contract project for Mondel z. This project consist of upgrading internal networks by replacing Cisco products with HP products at all their various sites across North America. Configured, tested, and troubleshot scripts for 3rd level switches, Access Points, Access Point controllers, transceivers, and Switch Modules using the command line (3rd level switch) and Graphic interface (Access Points). * 3rd level switches: A5500 48 port switch, A5500 24 port switch * Access Point Controllers: MM760 AP Controller, MM720 AP Controller * Access Point Devices: MSM 466, MSM 460 * Transceivers: X130 10 Gbps SFP + LC SR, X120 1 Gbps SFP + LC SR * Models: A5500/A5120 2 port 10 GbE SFP module
ConsultaNt: Desktop/Server Support WINTEL/LINTELResponsibilities:
WINTEL/Windows 2003/2008/2012 Active Directory setup and management which included pre install of DNS/DHCP and server accounts onto the AD structure under server containers * Installed Exchange 2007/2010 which included applying service packs, hot fixes, setup of mailboxes, and creating user accounts * VMware vSphere ESX/ESXi hosts * creating VMware virtual machines for Windows/Linux environments * Created data protection by setting up backup systems and antivirus schemes * Exchange 2007 and 2010 * Cisco router and switch setup and management, switch VLAN setups * Supported Windows 2003/2008 Environment by monitoring systems to see if there were any problems * Desktop Windows XP/7 client support to make sure all patches has been applied and printing works * Desktop Windows Office client support, showing end clients where the file was located, file recovery * Server/Desktop hardware support. Repairing hardware problems like bad HDD, video cards, CDROMs, and print driver installs * Installed SuSE, Red Hat, and Ubuntu Linux systems, applying services, patches, updates, and complied drivers * Monitor Linux systems, used YAST and YUM to administer use accounts.
ConsultaNt: Desktop/Server Support WINTELResponsibilities:
WINTEL/Windows 2008 R2 server management which included creating user accounts onto the AD structure. * Patched Windows Server 2008 R2 as part of hardening the security of the server environment. * Desktop Windows XP/7 & MAC client support to make sure all patches has been applied and printing works Resolve Gmail email issues on MS outlook express, Thunderbird, and Evolution clients * Reworked the existing backup architecture to provide a well-rounded backup scheme using Backup Exec * Implemented Antivirus schemes on the server * Supported Windows Server 2008 R2 by monitoring systems to see if there were any problems and resolving them * Desktop Windows Office client support, showing end clients where the file was located, file recovery * Server / Desktop hardware support * Repairing hardware problems like bad HDD, video cards, CDROMs, and print driver installs * Reinstalled Windows OS on workstations and Laptops to deal with damaged OS due to viruses infections * Proposed virtualized server approach to ensure a 24/7 availability with a 99.9 percent uptime solution with better ROI * Reviewed server connectivity to find weaknesses and offered possible solutions * Worked on SNMP security issue on Print Servers, updating the print server NIC OS to resolve security issues.
WINTEL/Windows 2003/2008 Active Directory setup and administration * Server 2003 and 2008 installs using virtual machines using VMware, Hyper-V, and Virtual Box hypervisors * Creating Server/Workstation images according to industry standards * DNS/DHCP server install for a Windows Active Directory environment * Security hardening by applying service packs, hot fixes, and how to interpret service bulletins * Installed Exchange 2007/2010 which included applying service packs, hot fixes, setup of mailboxes, and creating user accounts * How to created data protection environment by setting up backup systems and antivirus schemes * Batch file creation and PowerShell scripting * Introduction to Linux distributions (Ubuntu, Fedora, Knoppix, and SuSE)
Installing Linux workstations and servers * Security hardening of Linux by applying service packs, patches, updates, Firewall, and TCP/IP settings * Using YUM and YAST to create user accounts * How to write simple BASH scripts * A+ certification topics, hardware and software * How to use Software Diagnostics Programs, Task Manager, Resource Monitor, and how to interpret the information * Network design and troubleshooting as part of Network+ * WIFI network principals and security concerns and how to deal with said concerns * Introduction to Wireshark network sniffer software.
OFFICER: Server AdministratorResponsibilities:
Installed, administered, and maintained MS WINTEL/Windows servers, Linux, and Novell NetWare servers
Worked with Novell’s Manage Wise (server management), Zen (workstations management), and Zen works * 24/7 support for MS Windows Server, NetWare, Linux Server, Exchange 2007, Lotus Notes, and SQL servers * Installed and configured Fiber Optic HBA interface cards by Adaptec, Broadcom, Q-Logic and Emulex *Disk/Data/Tape Encryption * Protected Lotus Notes, MS Exchange, MS SQL, MS Windows, Linux, and Novell NetWare servers * Maintained the DLT, SDLT, and LTO tape libraries and tape drives * Implemented and administered the NetWare and Windows print server structure * Headquarter backup admin (1998) then Company Backup system admin since 1999 of the complete company distributed ARCServe backup network for NetWare and Windows then Administrator of the Tivoli TSM for headless AIX server * Installed backup clients, open file agents, and specialized backup agents on client servers * Provided 24/7 Helpdesk support with users and with stock market traders at Headquarters and remote locations.