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Lab Supervisor Resume

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VA

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SKILLS PROFILE:

  • Ability to effectively prioritize tasks with a detailed - oriented working style
  • Installing, diagnosing, repairing, maintaining, and upgrading all PC/Mac hardware and equipment to ensure optimal workstation performance
  • Planning, testing, and roll-out of custom pc images based on department requirements
  • Providing advanced support for 3rd party and worker productivity software

PROFESSIONAL EXPERIENCE

Lab Supervisor

Confidential, VA

Responsibilities:

  • Installing and setting up new computers in the labs for faculty and staff
  • Providing technical support to employees and students
  • Responsibilities include networking PCs and Macs
  • Maintaining PCs and Macs; repairing PCs, Macs and printers as needed
  • Supervising, training and scheduling approximately 30 - 35 student workers
  • Installing new computer peripherals (printers, scanners, external drives)
  • Ordering equipment and supplies for the Computer Labs
  • On Call as needed

Support Analyst

Confidential, VA

Responsibilities:
  • Provide technical support and troubleshoot issues/problems over the phone for PC/Mac desktops and laptops, printers and audio visual equipment via telephone or in person;
  • Install, configure and maintain computer hardware and software
  • Setup and breakdown of audio visual equipment for classroom and special events
  • Researches technical issues, interprets technical information, and provide proactive technical support.
  • Develop troubleshooting procedural document
  • Develop procedural document lessons learned for solutions to technical support issues
  • Address technical support problems & implements appropriate technologies
  • Maintains inventory of technology equipment and software
  • Configure and test standard images that comply with company standards for laptops and workstations

User Services Manager

Confidential, GA

Responsibilities:
  • Responsible for the planning and deliver of user services including desktop software & hardware support, help desk operations, and student IT services for Windows and Mac computers
  • Manages and monitors daily operations and services of user services support services technicians, help desk staff and student workers
  • Prepares service related performance reports, staff performance appraisals and annual reports for the unit
  • Develops project proposals, plans and budgets for review and approval
  • Research and provide technology-related purchasing solutions independently and in collaboration with the IT Office Coordinator
  • Responsible for the evolution of User Services strategies and practices to better align with campus community needs, priorities and available resources
  • Organizes and conducts group and individual training sessions on technology
  • Serve as member of collaborative IT team that is responsible for overseeing information technology services to the community
  • Manage software and hardware inventory
  • Assists in the development of special projects/grants involving computer technologies
  • Configure and test standard images that comply with company standards for laptops and workstations

Desktop Support Coordinator -

Confidential, Atlanta, GA

Responsibilities:
  • Coordination of desktop support services including ticket resolution, advanced support requests, and equipment purchase requests
  • Assigning and Providing - Desk Side/ After Hours/ Weekend support for main and remote locations
  • Documentation for department procedures and policies
  • Desktop and server side support for 3rd party applications (E-Time, Collection Partner, IIS and Perl Based web applications)
  • Creation and maintenance of user accounts - windows/UNIX based, home directories, roaming profiles
  • Purchase, configure, and trouble shoot Blackberry devices
  • Configure and test standard images that comply with company standards for laptops and workstations
  • Changing tapes daily for nightly backups. Sending and receiving tapes from Iron Mountain
  • Onsite physical security - maintenance and creation of building access security accounts

Supervisor

Confidential, Kennesaw, GA

Responsibilities:
  • Customer service including processing of return and damaged merchandise
  • Schedule cashier breaks and assign tasks as needed to associates
  • Inventory/maintenance reporting and oversight of daily restock
  • Maintain reports to company standards

Help Desk / Hardware Analyst -

Confidential, Atlanta, GA

  • Provide first and second level troubleshooting support for 4000+ company associates both over the phone and onsite
  • Implement hardware or software upgrades / repairs / installations
  • Use network-monitoring system for proactive troubleshooting alerts
  • Maintain documentation and tickets within Bridge Track helpdesk Application
  • Analyze all issues to determine a potential recurring issue or a need for more user training
  • Coordinate the escalation of support issues to administrators and management
  • Maintain and enhance technical skills and proficiency to keep up with rapidly changing client / user interactions

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