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Desktop Support Engineer/ It Procurement Resume

Durham, NC

SUMMARY

Desktop Support Engineer/ IT Procurement professional with deep customer service background. Recognized for providing outstanding onsite assistance and telephone support. Proven ability to work independently in self - directed work environments or collaboratively in teams.

Expertise includes:

  • MS Office 2013 Lotus Notes 8.5
  • Inventory Control
  • Root Cause Analysis
  • Onsite/Telephone Support
  • Problem Solving
  • Asset Management
  • Parts Ordering
TECHNICAL/PROFESSIONAL SKILLS

Operating Systems: Windows (7, Vista, XP, 2008, 2003, 2000, 98); Microsoft Enterprise Server; Red Hat Linux; SCO Unix

Hardware: Mainboard, BIOS, NIC, Power Supply, Memory, Hard Drive

Software: Microsoft Office 2013: Lotus Notes 8.5; Seibel; Itivity Remote Access; Confidential Intergy Healthcare Software; EHR (Electronic Healthcare Records)

Utilities: Ghost, Symantec Backup Exe.; Symantec Endpoint Anti-Virus, PC Anywhere; Itivity remote access

Servers and Routers: Windows 2003 Enterprise, 2008 Enterprise; Sonicwall Firewalls, 802.11, Symbol Wireless Switch, Symbol access points; HP print servers

Devices: Servers; Workstations; Confidential Tablet PC; HP IPAQ


PROFESSIONAL EXPERIENCE

Confidential, Durham, NC

Desktop Support Engineer/ IT Procurement

  • Positive, energetic, customer oriented individual with 20+ years of IT experience
  • Global IT experience from large environments, supporting 40+ countries
  • First level support of 500+ end users, via telephone or walk-ups
  • Vendor management
  • Asset management
  • License management tracking
  • Participation in Global projects
  • Team player; well-liked and respected by peers, managers, and the business

Confidential, Durham, NC

Operations Support Technician

Worked as a team member of global level 1 support for IBM e-business customers. Administer servers to ensure that they are online and performing to optimal levels. Perform troubleshooting of servers. Reset users’ passwords and permissions. Escalate service tickets as needed and assisted level three support personnel.

Confidential, Raleigh, NC

Field Service Engineer

  • Delivered hardware, software, and network support for 100+ doctors’ offices both onsite and remotely. Ensured all workstations, tablets, and network equipment were functioning properly. Replaced mainboards, memory, tape drives, and hard drives. Configured new or replacement network printers. Served as client’s network administrator. Provided phone support for clients: quickly resolved problems by determining root causes. Assisted project coordinators in performing installs in a timely manner.
  • Migrated and maintained Windows 2003/2008 Active Directory for users and computers on the network to reduce downtimes.
  • Installed and configured Windows 2003/2008 and Linux servers, workstations, and hardware equipment.
  • Installed and maintained Motorola/Symbol wireless equipment.

Confidential, R aleigh, NC

  • Performed sales and customer service duties in a high-volume environment.

Confidential, West Palm Beach, FL

Performed customer service and pre-sell activities to meet client needs.

Confidential, Raleigh, NC

Field Supervisor

  • Supervised building and installation of lockers, shelving, and other storage equipment.
  • Trained new employees to build and install storage equipment using blueprints.

Confidential, Durham, NC

Operations Support Technician

  • Worked as a team member of global level 1 support for IBM e-business customers. Administered servers to ensure that they were online and performing to optimal levels. Performed troubleshooting and repair on servers. Reset users’ passwords and permissions. Escalated service tickets as needed and assisted level two support personnel.

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