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Field Service Support Manager Resume

PROFESSIONAL SUMMARY

Objective

I have 22 years of experience, including as a Mobility Service Specialist, as a Shift Lead and as a Manager in industries including Wholesale Trade - Durable Goods, Eating and Drinking Places and Eating and Drinking Places. Most recently, I have been working as a Mobility Service Specialist. My skills and experiences include: Cash Handling, Invoicing, Print Shop, Quality Control, Quicken, Adobe Photoshop, Inventory Management.

To establish a beneficial work environment that is safe and fun for all employees, guests and as well as for the Company, and increasing my own value towards the Company and building a career and advancement.

PROFESSIONAL EXPERIENCE

Confidential

Field Service Support Manager

  • Operated within the company’s proprietary computer program system of Total View, Hummingbird and Runzheimer
  • Followed all Federal, state and local compliance procedures
  • Received Purchase order’s in proprietary computer program system, Reporting Services
  • Managed and assisted 9 other Mobility Service Specialist’s
  • Filled out the appropriate generated paperwork for New Deliveries and Service Work orders to ensure proper and timely payment once the claim was filed with insurance companies
  • Contacted customers to schedule appointment for services or delivery of their new power equipment
  • Answered questions and issues that a customer might have

Mobility Services Specialists Manager

  • Delivered new DME equipment to customers and show them how to operate the unit correctly and safely
  • Repaired and diagnosed DME power units and American Seating Mobility (custom designed) power units
  • Followed all Federal, state and local compliance procedures
  • Answered questions and issues that a customer might have
  • Made notes and contacted customer’s in Total View
  • Filled out the appropriate generated paperwork for New Deliveries and Service Work orders to ensure proper and timely payment once the claim was filed with insurance companies
  • Managed and assisted 9 other Mobility Service Specialist’s
  • Operated within the company’s proprietary computer program system of Total View and Hummingbird
  • Received Purchase order’s in proprietary computer program system, Reporting Services
  • Made notes and contacted customer’s in Total View
  • Place inventory request’s
  • Placed Service work order’s

Warehouse Control Manager

  • Made notes and contacted customer’s in Total View
  • Received Purchase order’s in proprietary computer program system, Reporting Services
  • Made notes and contacted customer’s in Total View
  • Place inventory request’s
  • Received inventory into the company reporting services.
  • Placed Service work order’s
  • Built all incoming units.
  • Repaired units.
  • Maintained all inventory in warehouse
  • Directed 9 Mobility Services Specialists
  • Followed all Federal, state and local compliance procedures

Confidential

Associate Manager

  • Managed 6-18 employees.
  • Wrote Schedules.
  • Counted cash drawers.
  • Effective employee performance coaching.
  • Investigating, settling and answering grievances from employees and guests.
  • Ran shifts( mainly PM)
  • Did Managers walk-through.
  • Counted inventory.
  • Daily training of employees.
  • Maintained hours to chart with-in company guidelines.
  • Cash Hosted.
  • Did dirty dishes.

Confidential

Associate Manager

  • Ordered food and supplies
  • Received food and supplies tickets in computer. (WITS)
  • Managed 18-45 employees.
  • Wrote Schedules.
  • Counted cash drawers.
  • Effective employee performance coaching.
  • Investigating, settling and answering grievances from employees and guests.
  • Made Bank deposits.
  • Ran shifts( mainly PM)
  • Did Managers walk-through.
  • Counted inventory.
  • Daily training of employees.
  • Increased bottom line sales by 33%
  • Decreased average labor cost from 26% to 20.1%
  • Increased productive from a 3.1 to 4.6
  • Maintained hours to chart with-in company guidelines.
  • Help Confidential when Server’s needed help
  • Cash Hosted.
  • Did dirty dishes.

Confidential

  • Trained all new hires in severing.
  • Trained all new hires to the correct ways of become a server.
  • Giving outstanding guest service to all guests.
  • Taking orders from guests.
  • Placing the orders.
  • Delivering the food to the guest’s.
  • Trained new Managers in Training for two weeks of their training for servers.

Confidential

  • Prepared all guest tickets to Company Sop
  • Cleaned and stocked kitchen.
  • Trained all new cooks.

Confidential

  • Greeted all guests’ that entered the Restaurant.
  • Took “TO-GO” orders.
  • Rang out guest tickets.
  • Gave assistance to servers.
  • Seated guests.
  • Trained new Cash Hosts.

Confidential Security

LICENSED SECURITY OFFICER
  • A mobile Security Officer that drove to 4 locations to give security to client.

  • Worked from 7 PM to 7 am. 5 days a week.
  • Responsible for checking “KVI Corporate Headquarters, Presidents home, CEOs home, and brother home of the President of KVI.
  • Writing Hourly reports on actives at all locations.
  • Radioing in my locations when I reached and left locations.
  • Rate of pays $9.50 per hour.

Confidential

FOOD SERVICE SPECIALIST

Preparation of dietary food for a Company of Marines (800 - 900 Marines).

  • Following instructions from Officers.

  • Cleaning galley.

Technical Skills

  • Computer knowledge Windows 95/98/ME, Windows 7 (Word, Works, Power Point, Outlook Express & Excel)

  • Excellent oral and written communication skills.
  • Ability to organize, prioritizes, and handle multiple work assignments.
  • Confidential energy level.
  • Reliable individual.
  • Dependable individual.

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