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Senior Technician Information Technology Resume

Malta, NY

OBJECTIVES

To obtain a position that will enable me to use my strong organizational skills, educational background, and my wide variety of hands - on experience

EXPERIENCE

Confidential, Malta, NY

Senior Technician Information Technology

Profile creations and changes Wireless account creations Creating and managing Incident reports and Requests/Tasks Maintaining CMDB entries and equipment Hardware installs and repairs Software installs and troubleshooting Image creation and deployment Citrix session management RSA console management Creation of usage and training documents. Printer maintenance Server monitoring Remote / In person / Phone/email support for 3000+ employees (13,000 globally) Equipment ordering Management of Group Mailboxes and Distribution lists Extensive knowledge of ticketing and identity management systems

SKILLS

  • Microsoft Office
  • Microsoft Outlook
  • Novell GroupWise
  • HP Service Manager
  • IBM Lotus Notes
  • Windows
  • Remote Desktop
  • CrystalReports
  • Audiovault
  • HTML
  • Active Directory
  • Lansweeper
  • SCCM
  • Symantec Ghost
  • Clonezilla
  • SMS
  • Mac OSX
  • ServiceNow
  • OpManager
  • Citrix
  • Cisco Unity Connection Admin
  • RSA
  • IDMS
  • CMDB
  • Sharepoint

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