OVERVIEW:

Highly skilled, detail - oriented IT professional experienced in System Operations, Administration and Development on the AS/400 platform as well as PC Hardware and Help Desk support. Logical thinking quick learner with the ability to communicate complex terms and processes to non-technical staff. Able to prioritize and handle multiple responsibilities.

SKILLS:

Language: RPG III, RPG IV, RPG ILE, AS400 CL, SQL, Synon/Cool 2E

Hardware: IBM iSeries AS/400, IBM PC’s & Laptops, HP/Xerox/OCE Printers, Hard Drives, CD/DVD-ROM Drives, RAM, Video & Sound Cards

Applications: Windows 7/Vista/XP/2000/NT/9x, MS Active Directory, MS Office, Lotus Notes, DameWare Utilities, Nagios, Cacti, ShoreTel & ShoreWare, Audiolog, Clonezilla, GParted, Crystal Reports, Symantec EndPoint Protection & Backup Exec, Oracle VirtualBox

Programming: CL Programming, Arrays, Data Areas, Data Structures, DDS Physical & Logical Files,

Screen Design Aid (SDA), Menus, Display Files, File Transfer Protocol (FTP), Query/400 & Open Query

File (OPNQRYF)

AS/400: PTFs, System Values, User Profiles, Object Authority, Backup & Restore, Print Management

PROFESSIONAL EXPERIENCE:

Confidential, Latham, NY

PC Support Technician

Responsibilities:

Resolve desktop and software failures. Perform onsite and offsite repair of personal computers, printers, & scanners. Provide personal computer software application support & troubleshooting. Document network/PC equipment moves. Maintain an accurate database of company owned network/PC equipment. Participate in network upgrades & system rollouts.

Confidential Albany, NY

Technical Support Specialist

Responsibilities:

Create and maintain user accounts, directory structures, and group policies. Oversee e-mail and phone systems. Manage the operating systems and software environment of all desktop and laptop computers. Provide companywide Help Desk support (100+ users in 5 offices) via phone, remote control software, or in-person. Track all issues with Web Help Desk software. Configure, manage, and troubleshoot networked printers and copiers, including tracking and replenishing consumables. Manage daily, weekly, monthly, and archival backups. Maintain company intranet.

Call Taker/Dispatcher

Responsibilities:

Dispatched to 30+ AAA service providers while maintaining their call status and location. Synchronized service assignments to minimize wait time for AAA members. Processed service calls from AAA members in need of road service, membership, etc.

Confidential, NY

Assembler

Responsibilities:

Assembled various products including gas grills, outdoor power equipment, and furniture as required for customer sales, delivery, and store displays. Repaired products returned by customers. Maintained a database of assembled products to ensure timely customer pick-ups and deliveries.

Confidential, Glenmont, NY

Assistant Manager

Responsibilities:

Assisted the manager in day to day operations including bookkeeping, ordering, inventory, bank deposits, safe audits, lottery reconciliation, gas price changes, training, and customer service.

Confidential, Albany, NY

Information Technology Specialist

Responsibilities:

Provided administrative support for MEBEL, RIR/ELS (NYS Retirement Internet Reporting), Support Services Workflow Application, and Confidential . Trained new Bureau Security Coordinators. Operational duties including account reactivations, updating logs, filing, and resolving password issues.

Confidential, Oak Hill, NY

Help Desk Support Operator & Programmer

Responsibilities:

Initial single point of contact for help desk support calls for 3 locations and 300+ users. Logged, diagnosed, and resolved user requests. Operational duties including printing, backups, and system message monitoring. Provided administrative support for the MIS staff.

Confidential, Albany, NY

Programmer/Analyst - Finance

Responsibilities:

Worked with the finance team using Island Pacific software. Provided production support to finance users. Planned, developed, maintained, and modified financial software programs. Tested, de-bugged, and documented programs to ensure efficiency and accuracy. Worked closely with finance users to test new features and upgrades to the system.

Confidential, Albany, NY

Programmer/Analyst

Responsibilities:

Converted data from various systems onto the AS/400 for use with an in-house telecommunications billing software application. Worked closely with clients to analyze data needed for conversion. Worked with installation staff to ensure customer requirements were met and projects stayed on schedule. Handled multiple conversion projects simultaneously.