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Help Desk Resume

Mandeville, LouisianA

SUMMARY OF QUALIFICATIONS:As a Server Administrator with a background in system management and network security, my qualifications include design and implementation of new data center facilities to include disaster recovery networks, large VMware Implementations, and high speed wired and wireless networks using a large array of hardware and software, in a large enterprise environments of over 150+ Clients 20,000pc users and 130,000 servers. As an instructor, this has allowed me to learn the discipline to teach other people around me how to effectively use any hardware or software to the specifications set forth within any environment. Due to my extensive experience in the design, implementation, administration, troubleshooting, and support of VMware and Windows networks, makes my abilities an asset to any company.

TECHNICAL SKILLS:

Hardware:

IBM, Dell, & HP Servers • Windows Compatible Desktops • laptops • Legacy PC’s • Routers • Ethernet cabling • VPN/Firewalls • Access Points • Wireless Routers • Wireless Network Cards • Server hardware • Video Projection • Laptops • Terminal Workstations • Xerox Copy machines • Inkjet Printers • Laser printers laser fax machines • Blackberry • Smart Phones • Dat Tape Backups • DvD data Backups • Plotter • CCTV • Data center Change Management • Data Center Restructuring • New Data center Build out • Cable and Power Management

Software:

Server 2k3, 2k8 • VMware 3.5, 4.0, 4.5, 5.0 & 5.1 •VMware Virtual Cloud Director • MS - Windows 95 • 98, XP, 7 & 8 • MS-Windows 2k, 2k3, 2k8, & 2012 • Lotus Notes • IBM Director • MS-Office Products • MS Exchange Server •Outlook • USD & Remedy Ticketing systems • MS-Internet Explorer • DNS • WINS • DHCP • Active Directory • PC Anywhere 10.5 • Macromedia Fire Works Mx • Macromedia Dreamweaver Mx • MS-Print Services • MS-File Share • Corel Draw 10 • Corel Graphic Suite 11 • Avamar Backup utility • Veritas Net Backup • • Dns Server • IIS • HTML Scripting

Experience

Confidential,Mandeville, Louisiana

Senior Cloud Engineer \Tech Lead

  • Team member who is responsible for 175 Clients with 50+ fortune 500 companies
  • Day to day upkeep and on call rotation for 8500+ servers
  • Work with new Clients on boarding them to the cloud environment.
  • Resolve issues within connections and access of servers for private and public cloud environments.
  • Work with Multiple services lines to resolve client requests with in SLA guidelines.
  • Team Lead with 4 Tech reporting directly to me
  • Managing Client Project Requests and Working to on time Delivery
  • Lead in migration of physical servers to the Cloud environment

Confidential,Slidell, Louisiana

Senior Systems Administrator

  • Part of a Team who is responsible for 1300+ servers
  • Day to day upkeep and on call rotation for 500+ servers
  • Project manager for local install for new backup software application and Avamar Appliance.
  • Installation of new and end of lease Servers, migrating all data and software to the new servers
  • keeping up with process documentation and Structure of the Data Center Change Management Process for the Data center to include but not limited to Network Server Power and Cabling.
  • Maintaining & set security policies within active directory for MS-windows 2000, 2k3, and 2k8
  • Maintain printing and scanning network.
  • Maintaining open lines of communication across all parties vested in the upgrade/deployment of applications and servers.
  • Assist It Manager in ordering all servers according to specifications of the applications running on each server.
  • Maintaining tape backup network and performing restores from tape for any lost or corrupted files.
  • Active directory Administration of users and creation of security groups
  • Active directory planning and implementation for departments and specialist groups for 50,000 employees
  • Active directory Security and management project team.
  • Senior administrator overseeing Service requests for the 5 subordinate administrators to insure SLA is met according to Company policy.
  • Maintaining all applications and servers are up-to-date with ITRM and SOX Requirements.

Confidential,New Orleans, Louisiana

IT Manager

  • Day to day upkeep of wired and wireless network, for desktops and laptops, including new software and Updates, for all 7 divisions and 15 offices and 60 employees.
  • Installation of new and end of lease PC, migrating users data to the new pc
  • Maintaining & set security policies within active directory for MS-windows 2003
  • Printer networks for HP laser jet printers, Lanier all in one copy machines, and large format ink jet plotter
  • Purchasing all equipment and Software with in the company.
  • Maintaining programs and securities software such as Cisco VPN client & all engineering software
  • Updating web site data for each division as needed for the company.

Confidential,New Orleans, Louisiana

Help Desk\Lead Technician

  • Day to day upkeep of wired and wireless network for desktops and laptops
  • Installation of new and end of lease PC, migrating users data to the new pc
  • Maintaining & set security policies within active directory for MS-windows 2000/XP
  • Printer networks for HP Ink jet, laser jet printers, and Xerox machines
  • Maintaining programs and securities software such as Cisco VPN client & ipass software
  • Network shared drives, network mapping, network cabling, inner office print networks
  • New computer roll out, level one support to all employees located within the “Haul and Install” project

Confidential,Covington, Louisiana

Instructor of Web Page Designs

  • Teaching “html” using Dreamweaver, to students for a non-credit class, teaching people how to build and/or maintain websites for the home businesses, business information pages and hobbies

Confidential,Metairie, Louisiana

Network Administrator/ IT Manager

  • Installation of office surveillance system, computer network, and communication systems between three offices
  • Maintained Active Directory Server, Email Server, Print Server, File Share Server, Cable Internet Access, Plotter & Corel Draw 10, Corel Graphic Suite 11, for vinyl lettering for company trucks

Confidential,Metairie, Louisiana

Project Manager / Web Developer

  • Day to day up-keep of the servers and equipment
  • Maintaining current client sites, including scheduled and unscheduled updates
  • Head of research and development
  • Testing servers and cameras across different types of networks from burstable T1 and up to DS3 connections for use with night vision and day light color cameras
  • Nero backup and DVD video imaging

Confidential,Metairie, Louisiana
Web Master / System Support Manager

  • Design of web sites
  • Upkeep of the web server, email server, realm server
  • Level 3 customer service, new client orientation
  • New services development and roll out.

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