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Helpdesk/technical Support, Resume

Manhattan, NY


  • 10+ years of programming experience with front - end and back-end applications/interfaces/utilities using VB.NET, VB6, VBA, ASP.NET, SQL server, XML, JavaScript, and third party software.
  • Attention to detail and excellent analytical and problem solving skills.
  • Customer service oriented with excellent communication and interpersonal skills.


Software Developer/Applications Specialist

Confidential, Manhattan, NY

  • Performed data migration and system upgrade from IBM System i (A/S 400) to MRI software.
  • Designed and developed several intranet sites, interfaces, and utilities for residential and commercial properties, banks, accounting and IT departments with VB.NET/VBA/VBS, ASP.NET, JavaScript, XML, IBM System i (A/S400), and SQL server 2008.
  • Designed and developed applications and utilities to improve efficiency and productivity in issue resolution and support with VB.NET and SQL server 2008.
  • Performed system testing and upgrades in different environments and implemented applications and interfaces on different servers.
  • Transferred data between systems and manipulated data for reporting purposes using SQL server 2008.
  • Designed and developed interfaces for accounting department to transmit payroll data to various banks using KRONOS Integration Manger.
  • Analyzed and resolved data integration issues as well as system, application, and production issues.
  • Coordinated issue resolution with support staff and vendors and assisted in issue resolution.
  • Intranet sites/interfaces/utilities for Tenant AR (Tenant Information and History, Late Fee Letters, ACH download, Lockbox upload, Security Deposit upload) and GL routines (GL upload, Positive Pay download, Check Reconciliation, and BAI files) for banks (CitiBank, JP Morgan, Bank of America, and Confidential Confidential ).
  • Maintained and upgraded intranet sites, interfaces, utilities, and applications including MRI Software, KRONOS, CASO, EMC Captiva, EMC ApplicationXtender Workflow Manager, AwareManager, BuildingLink, Crystal Reports, VMWare, IBM System i (A/S 400), IBM Cognos, PlanData Spaceman, OCR for Anydoc, and 1099etc.

Applications Developer/Programmer Analyst,

Confidential, Manhattan, NY

  • Upgraded and implemented a proprietary real estate FoxPro and Visual Objects application using Microsoft Access/VBA/VB6 and SQL server 2005.
  • Developed, implemented, enhanced and supported numerous websites with VB.NET/ASP.NET/JavaScript/ASP/HTML and SQL server 2000.
  • Served as technical knowledge resource for team members. Provided support on hardware, software and helpdesk issues on-site and remote users via phone and remote access.
  • Performed backup tape routines for SQL server, exchange server, and file server and system upgrades and testing.
  • Designed and created logos and animated graphics for applications and websites with Adobe Photoshop and ImageReady.

Software Developer/Programmer Analyst,

Confidential- Minneapolis, MN

  • Developed, implemented and enhanced interfaces for Confidential Confidential and other clients for title/mortgage products with VB.NET/VB6 and SQL server.
  • Documented, maintained, upgraded, and replaced hardware and software changes. Organized meetings, prioritized issues/tasks, and handled multiple tasks, assignments, and projects.
  • Developed several applications/utilities/macros for internal clients including accounting department and information technology department with VB.NET, VB 6 and VB Script.
  • Developed several applications to process files from VAX mainframe to requested destinations including email, fax, database, and web with VB.NET and web services.
  • Upgraded several applications that utilize XML technology, SQL database, and web services with VB.NET.

Helpdesk/Technical Support

Confidential- Minneapolis, MN

  • In charge of entire data center support operation including desktops, laptops, printers, data servers, mail servers, application servers, print servers, fax machines and phone/voicemail systems with over 100 users. Performed backups as well.
  • Provided on-site support as well as on-call support, maintained the local network including network administration, and provided off-site support via email and phone.
  • Developed small applications for data center to help users to automate processes.
  • Created support procedures to ensure quality of customer service.

Technical Support Specialist

Confidential, Minneapolis, MN

  • Implemented and upgraded systems/software, and assisted/trained customers via phone or on site about 25 sites including the followings: Cedar Sinai Hospital, CA, Univ. of Kentucky, KY, Univ. of Pittsburgh, PA, Hershey Hospital, PA, and Army bases: Fort Irwin, CA, Fort Carlson, CO, and Fort Polk, LA.
  • Performed hot/cold backups on servers, involved in troubleshooting problems and resolved hardware/software issues in a timely manner via phone and on site.
  • Implemented databases, customized configurations and reports, analyzed systems, and resolved issues during implementation.


Programming Languages: VB .NET/VBA/Script, SQL, HTML, ASP/ASP.NET, JavaScript, and XML.

Operating Systems: Windows 95/98/2000/2003/2008/ ME/XP/NT 4.0/Vista/7, and UNIX

Software: VMWare, Adobe Photoshop, Microsoft Visual Source Safe, and Microsoft Office.

Databases: SQL Server 2000/2005/2008 , Oracle 9.2, and Microsoft Access.

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