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Help Desk Support  Resume

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Somerset, NJ

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PROFESSIONAL EXPERIENCE

Confidential Waltham, MA

IT Technician

  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Prep Computer systems dor Shipping

Confidential Somerset, NJ

Help Desk Support

  • Install new hardware or software systems or components, ensuring integration with existing network systems.
  • Install or repair network cables, including fiber optic cables.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Document help desk requests and resolutions.
  • Provide telephone support related to networking or connectivity issues.
  • Train users in procedures related to network applications software or related systems.
  • Work with wide range of Windows Operating Systems

Confidential,Glen Allen, VA

Technician

  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Maintain an inventory of parts for emergency repairs.
  • Train people in computer system use.
  • Repair Replace damaged or Deffective Computers Printers Configure OS to work with in Network

Confidential,Bisbee, AZ

Automation Manager

  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Converse with customers to determine details of equipment problems.
  • Reassemble machines after making repairs or replacing parts.
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Lay cable and hook up electrical connections between machines, power sources, and phone lines.
  • Work With various Operating Systems and Office suites software

Confidential, Binghamton, NY

Computer Repair Teacher

  • Observe and evaluate students' performance, behavior, social development, and physical health.
  • Prepare materials and classroom for class activities.
  • Maintain accurate and complete student records as required by law, district policy, and administrative regulations.
  • Instruct and monitor students in the use and care of equipment and materials to prevent injury and damage.
  • Instruct students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations.
  • Instruct students in the knowledge and skills required in a specific occupation or occupational field, using a systematic plan of lectures, discussions, audio - visual presentations, and laboratory, shop and field studies.
  • Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
  • Confer with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems.
  • Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools.
  • Keep informed about trends in education and subject matter specialties.
  • Select, order, store, issue, and inventory classroom equipment, materials, and supplies.
  • Place students in jobs or make referrals to job placement services.
  • Train Students to be Helpdesk Repair technicians. Train students the used and troubleshooting of Operating systems and configuration of Computer systems Trains students in the repair and maintenance of Computers Operating systems Printers and other perpherials

TECHNICAL SKILLS

  • Working Knowledge of Microsoft Operating systems. Working Knowledge of Microsoft Office application.A+ CertificiationNetwork + CertifcationSecurity,

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