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Senior Analyst - System Engineer Resume

Richmond, VA

OBJECTIVE

Seeking a challenging position in Information Systems with a rapidly growing company which will best utilize my extensive training and experience in the IT field.

PROFILE

  • Helpdesk support supervisor with a broad - based achievements in network and application support, reporting, training and problem solving.
  • Familiar with project management and process flows.
  • In-depth knowledge of Microsoft, Novell and Unix Systems.
  • Experienced team player, bringing enthusiasm and energy into group efforts.
  • Possesses ability to lead others to produce desired results.
  • Fast learner with strong beliefs in setting outstanding performance standards.
  • Displays effective presentation, verbal and written communication skills.

EMPLOYMENT

Confidential, Richmond, VA

Senior Analyst - System Engineer

  • Participated in design, development and implementation of systems engineering activities.
  • Responsible for SAN OS technical support, testing, development and implementation.
  • Responsible for 24x7 on-call support of both software and hardware components related to shared tape using Symantec Netbackup and Sun/STK Robotics technologies.
  • Performed system audits to ensure appropriate versions of Veritas NetBackup and supporting agents were running on datacenter servers.
  • Earned recognition rewards for managing and delivering projects with exceptional level of quality.

Confidential, Richmond, VA

Storage Engagement Representative

  • Ensured new technical designs were reviewed and approved by engineering
  • Performed preliminary assessment of client requirements to prepare initial storage recommendations, cost estimates
  • Identified business drivers and justifications for incoming request.
  • Increased department productivity by assisting in implementing database solutions and reporting using Crystal Reports.

Confidential , Richmond, VA

PC Support Supervisor

  • Responsible for supervising a technology support team of 54 analysts.
  • Evaluated analyst performance in order to provide positive coaching and feedback.
  • Analyzed monthly reports to determine problem root cause analysis.
  • Assisted in creating documentation for department’s six week training program.
  • Facilitated management meetings and conference calls for high dollar and major impact cases.

Confidential, Richmond, VA

PC Support Analyst

  • Provided interface into problem isolation and repair for internal bank clients.
  • Troubleshoot various remote access problems including TCP/IP configurations and modem settings.
  • Provided application support for Lotus Notes, Outlook, MS Office, Visio, MSIE and Netscape Navigator.
  • Supported multiple mainframe emulators such as Extra 4.x, 6.x Qws3240 by manually configuring and TCP/IP, IPX and Tn3270 sessions.

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