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Telecommunications Technician Resume

South Windsor, CT

Summary: Career - minded IT Professional, experienced in multiple technologies; highly skilled with hardware, software, troubleshooting, technical support, and customer service.

Skills and Abilities:

  • Proficient communicator, researcher, reader, analyst, writer, and thinker
  • Data mining, querying, and reporting (Hyperion-Brio Queries/SQL Express)
  • Proven ability to diagnose, troubleshoot, and resolve all-things SW/HW related
  • Team-play…can adapt to any work environment, colleague(s), and/or industries

Technical Qualifications:

  • IIS 6.5/7.0, .NET Framework v3.5/4.0
  • Networking: LAN/WAN/wLAN, TCP/IP, VPN, RDP
  • SmartSearch, Enterprise Content Management v3.6.0 (Certified)
  • OS: Windows 8, 7, Vista, XP, Ubuntu, Windows Server 2003/08
  • VMware vSphere 5.0: Installation, Configuration, and Management
  • Deployment: PXE, PC setup, imaging, backup, data recovery and migration
  • SW: MS Office Suite 2013/10, SQL 2012/08, Fiddler, ProcMon, Adobe CS5, HP Service Manager
  • Hardware, Software, AD, Registry, Command Prompt, BIOS, Computer Management, Control Panel

PROFESSIONAL EXPERIENCES:

Confidential, South Windsor, CT

Telecommunications Technician

Responsibilities:
  • Cox ETAdirect System (Field Service Management Solution): Contact, Troubleshoot, and resolve
  • Networking and Security: TCP/IP, WLAN, LAN, VOIP, Android/IPhone/Tablet, Cox Contour Video
  • Installation, Configuration, Management: Data, Phone (NIU/Demarc), VOIP, Video, Wireless /Voice Gateway
  • Customer support, ticket resolution, hardware and software installation, configuration and system management

Confidential, Stratford, CT

Solumina Operations Support Analyst (Project Consultant)

Responsibilities:
  • Troubleshooting: LAN/wLAN, TCPIP; error-logging, Software Request fulfillment
  • Hyperion Intelligence Designer (Brio-Queries); data-mining, reporting, and analytics
  • Technical Writing: Software documentation, revision and creation (PPT, Word, Excel)
  • Citrix Workspace Suite: SaaS, Client Virtualization, Installation, Configuration, Management
  • Solumina Manufacturing Execution System (MES) Administration; G4/G7 Software Technical Support

Confidential, Meriden, CT

Technical Support Engineer (Project Consultant)

Responsibilities:
  • MS .NET Framework v3.5/4.0; Internet Information Services v6.5/7.0
  • SQL Server Management Tool: Installation, Configuration, Management
  • Enterprise Content Management Software (ECM) support: Licensing, ICM, 5000+ Users
  • SQL 2008-2012: Installation, Configuration, Management (Administration, ODBC, Scripting)
  • MS Server 2003, 2008 R2, 2012: Installation, Configuration, and Administration (AD/Domain Services)

Confidential, Hartford, CT

Technical Support Specialist (Project Consultant)

Responsibilities:
  • Provide technical support to 1000+ Local and Global clients
  • Encryption/Decryption, Break/Fix, Data Migration, PC Image Build
  • SCCM: software package deployment, host/client configuration, image deployment
  • HP Service Manager: ticket generation, documentation, and resolution
  • AD, Drive Mapping, Scripting, BIOS, VPN, RSA Token, RDP, VoIP, LAN/wLAN
  • PC Imaging: Provisioning, PXE, Loading, OS configuration, Data Migration, client delivery

Confidential New Haven, CT

Technical Support Specialist (Project Consultant)

Responsibilities:
  • User state migration: Data backup, peripheral installation, HDD Encryption
  • Install, Configure, and Manage software applications (Citrix, MS Office Suite, Adobe CS3)
  • Staging and logistics: Purchased PCs are shipped, stored, and we stage them for deployments
  • PC Imaging: Provisioning, PXE, Loading, OS configuration, Data Migration (Manual/Crossover cabling)
  • Post -deployment support: Support that our team provides to users immediately following their deployment

Confidential New Haven, CT

Intern

Responsibilities:
  • PC and Projector installation for classroom curriculum
  • PC setup, backup, and image recovery, workstation assembly
  • Utilize VMware hypervisor to improve storage and efficiency
  • Wireless Networking: Security, installation, and configuration
  • First and Second level support; troubleshoot & resolve technical issues

Confidential, South Windsor, CT

Telecommunications Technician

Responsibilities:
  • Cabling: Cat 3, 5e (Twisted Pair), RG6, HDMI
  • Ticket System: Contact, Troubleshoot, and resolve
  • Provide exceptional customer service and maintain accounts
  • Operating System (Windows/Mac): install, configure, manage
  • Wireless Networking: Security, installation, and configuration
  • Survey worksite(s); verify, audit, install, and/or remove services
  • Installation/Configuration/Management: Data, Phone (NIU/Demarc), VOIP, Video

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