Telecommunications Technician Resume
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South Windsor, CT
Summary: Career - minded IT Professional, experienced in multiple technologies; highly skilled with hardware, software, troubleshooting, technical support, and customer service.
Skills and Abilities:
- Proficient communicator, researcher, reader, analyst, writer, and thinker
- Data mining, querying, and reporting (Hyperion-Brio Queries/SQL Express)
- Proven ability to diagnose, troubleshoot, and resolve all-things SW/HW related
- Team-play…can adapt to any work environment, colleague(s), and/or industries
Technical Qualifications:
- IIS 6.5/7.0, .NET Framework v3.5/4.0
- Networking: LAN/WAN/wLAN, TCP/IP, VPN, RDP
- SmartSearch, Enterprise Content Management v3.6.0 (Certified)
- OS: Windows 8, 7, Vista, XP, Ubuntu, Windows Server 2003/08
- VMware vSphere 5.0: Installation, Configuration, and Management
- Deployment: PXE, PC setup, imaging, backup, data recovery and migration
- SW: MS Office Suite 2013/10, SQL 2012/08, Fiddler, ProcMon, Adobe CS5, HP Service Manager
- Hardware, Software, AD, Registry, Command Prompt, BIOS, Computer Management, Control Panel
PROFESSIONAL EXPERIENCES:
Confidential, South Windsor, CT
Telecommunications Technician
Responsibilities:- Cox ETAdirect System (Field Service Management Solution): Contact, Troubleshoot, and resolve
- Networking and Security: TCP/IP, WLAN, LAN, VOIP, Android/IPhone/Tablet, Cox Contour Video
- Installation, Configuration, Management: Data, Phone (NIU/Demarc), VOIP, Video, Wireless /Voice Gateway
- Customer support, ticket resolution, hardware and software installation, configuration and system management
Confidential, Stratford, CT
Solumina Operations Support Analyst (Project Consultant)
Responsibilities:- Troubleshooting: LAN/wLAN, TCPIP; error-logging, Software Request fulfillment
- Hyperion Intelligence Designer (Brio-Queries); data-mining, reporting, and analytics
- Technical Writing: Software documentation, revision and creation (PPT, Word, Excel)
- Citrix Workspace Suite: SaaS, Client Virtualization, Installation, Configuration, Management
- Solumina Manufacturing Execution System (MES) Administration; G4/G7 Software Technical Support
Confidential, Meriden, CT
Technical Support Engineer (Project Consultant)
Responsibilities:- MS .NET Framework v3.5/4.0; Internet Information Services v6.5/7.0
- SQL Server Management Tool: Installation, Configuration, Management
- Enterprise Content Management Software (ECM) support: Licensing, ICM, 5000+ Users
- SQL 2008-2012: Installation, Configuration, Management (Administration, ODBC, Scripting)
- MS Server 2003, 2008 R2, 2012: Installation, Configuration, and Administration (AD/Domain Services)
Confidential, Hartford, CT
Technical Support Specialist (Project Consultant)
Responsibilities:- Provide technical support to 1000+ Local and Global clients
- Encryption/Decryption, Break/Fix, Data Migration, PC Image Build
- SCCM: software package deployment, host/client configuration, image deployment
- HP Service Manager: ticket generation, documentation, and resolution
- AD, Drive Mapping, Scripting, BIOS, VPN, RSA Token, RDP, VoIP, LAN/wLAN
- PC Imaging: Provisioning, PXE, Loading, OS configuration, Data Migration, client delivery
Confidential New Haven, CT
Technical Support Specialist (Project Consultant)
Responsibilities:- User state migration: Data backup, peripheral installation, HDD Encryption
- Install, Configure, and Manage software applications (Citrix, MS Office Suite, Adobe CS3)
- Staging and logistics: Purchased PCs are shipped, stored, and we stage them for deployments
- PC Imaging: Provisioning, PXE, Loading, OS configuration, Data Migration (Manual/Crossover cabling)
- Post -deployment support: Support that our team provides to users immediately following their deployment
Confidential New Haven, CT
Intern
Responsibilities:- PC and Projector installation for classroom curriculum
- PC setup, backup, and image recovery, workstation assembly
- Utilize VMware hypervisor to improve storage and efficiency
- Wireless Networking: Security, installation, and configuration
- First and Second level support; troubleshoot & resolve technical issues
Confidential, South Windsor, CT
Telecommunications Technician
Responsibilities:- Cabling: Cat 3, 5e (Twisted Pair), RG6, HDMI
- Ticket System: Contact, Troubleshoot, and resolve
- Provide exceptional customer service and maintain accounts
- Operating System (Windows/Mac): install, configure, manage
- Wireless Networking: Security, installation, and configuration
- Survey worksite(s); verify, audit, install, and/or remove services
- Installation/Configuration/Management: Data, Phone (NIU/Demarc), VOIP, Video