Computer Support Technician Resume

TECHNICAL SKILLS:

Operating Systems:

Applications:

Database:

EXPERIENCE:

Computer Support Technician

Confidential

Responsibilities:

Conducts computer diagnostics to determine the nature of problems and provide technical assistance
Updates and maintain school webpage
Serves as an administrator
Create and modify Active Directory accounts
Produces reports for upper management
Install and repair minor repairs to hardware on PC’s and Apple computers
Troubleshoot wireless issues
Terminate and reset user authorization profiles
Investigate, troubleshoot and resolve problems in coordination with the Leon County School Board
Consult with upper level management on ways to improve the efficiency and effectiveness of services at the school
Orders and maintains hardware inventory
Perform user maintenance in accordance with established security policies and procedures
Consults with outside vendors
Strong communication skills

Computer Programmer Analyst II

Confidential

Responsibilities:

Developed, tested, implemented, maintained and documented complex and intricate computer programs in a timely manner
Troubleshoot computer run malfunctions
Troubleshoot database and program application issues
Created and produced SQL ad - hoc reports
Performed Quality Assurance (QA) testing
Assisted higher level analysts in developing and designing modifications and improvements to existing applications

Computer Programmer Analyst I

Confidential

Responsibilities:

Developed, coded, tested and maintained modifications and improvements to existing Batch and On-line programs for the FLORIDA (Florida On-Line Recipient Integrated Data Access) Child Support Enforcement (CSE) system
Created test data against test plans
Created and produced SQL ad-hoc reports
Performed Quality Assurance (QA) testing
Updated and tested On-line test screens
Assisted in the Y2K project