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Computer Support Technician Resume

TECHNICAL SKILLS:

Operating Systems:

  • Windows 7
  • Apple OSX

Applications:

  • Microsoft Office Suite
  • Microsoft Visio 2010
  • Active Directory
  • HTML

Database:

  • MySQL
  • SQL Server
  • Oracle

EXPERIENCE:

Computer Support Technician

Confidential

Responsibilities:
  • Conducts computer diagnostics to determine the nature of problems and provide technical assistance
  • Updates and maintain school webpage
  • Serves as an administrator
  • Create and modify Active Directory accounts
  • Produces reports for upper management
  • Install and repair minor repairs to hardware on PC’s and Apple computers
  • Troubleshoot wireless issues
  • Terminate and reset user authorization profiles
  • Investigate, troubleshoot and resolve problems in coordination with the Leon County School Board
  • Consult with upper level management on ways to improve the efficiency and effectiveness of services at the school
  • Orders and maintains hardware inventory
  • Perform user maintenance in accordance with established security policies and procedures
  • Consults with outside vendors
  • Strong communication skills

Computer Programmer Analyst II

Confidential

Responsibilities:
  • Developed, tested, implemented, maintained and documented complex and intricate computer programs in a timely manner
  • Troubleshoot computer run malfunctions
  • Troubleshoot database and program application issues
  • Created and produced SQL ad - hoc reports
  • Performed Quality Assurance (QA) testing
  • Assisted higher level analysts in developing and designing modifications and improvements to existing applications

Computer Programmer Analyst I

Confidential

Responsibilities:
  • Developed, coded, tested and maintained modifications and improvements to existing Batch and On-line programs for the FLORIDA (Florida On-Line Recipient Integrated Data Access) Child Support Enforcement (CSE) system
  • Created test data against test plans
  • Created and produced SQL ad-hoc reports
  • Performed Quality Assurance (QA) testing
  • Updated and tested On-line test screens
  • Assisted in the Y2K project

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