Contract Technical Support Resume Washington, DC - Hire IT People

TECHNOLOGIES:

O/S: Windows XP and Windows 2007, Novell NetWare.

Networking: LAN/WAN, TCP /IP, Ethernet, MS Exchange Server, DNS and DHCP

Hardware: Hewlett Packard, Dell, and Compaq PCs, IBM and Dell notebooks, Tandberg Audio/Video

Software:MS Office and Outlook 2000, 2003, 2007 and 2010 (Word, Excel, PowerPoint, Outlook)

Internet Explorer: PCDocs, iManage , DocsOpen , and PowerDocs, Delta View, Citrix and CheckPoint (VPN) HEAT, Track IT, and Remedy, Symantec Ghost, PGP encryption and Dell Data Protection (hard drive encryption), LanDesk (IT Help Desk Software Tool), Sharepoint

PROFESSIONAL EXPERIENCE:

Contract Technical Support

Confidential

Responsibilities:

Provided functional and technical support by troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, remote systems (RSA Citrix key fob and web base ) VPN which I configured ; as well as setup and configured VOIP phones and setup and configure work email and Wi - Fi on smart phone and iPad
Installed and configured O/S (Windows XP and Windows 7) and software applications (MS Office 7 and 10 as well as Outlook 7 and 10), standard and non-standard software applications on the workstations and laptops, as well as supported Dell Latitude, local printers and network printers and setup, tested and supported the audio and video conference system for video conferencing Tandberg..
Migrate and support Outlook 2010 from Lotus Notes 8.5.3 and activate, configure and supported 9930 Verizon blackberries
Supervised Tier II technical staff and provided Tier III level support on critical and urgent software (Windows XP and MS Office and Outlook 2007) issues to Senior Managers and Director
Using LanDesk, I directed d a i ly operat i o ns of d e p a r t ment, a n alyzing w o r kflo w, establishing p r i o rities, de v e loping st a n dards to make sure that d e a d l i n e s and benchmarks were met by the Tier II Techs
Directed and managed local implementations and executions of new/upgraded information systems via well-defined plans including procedures, accountability and deadlines
Maintained accurate, complete, and up-to-date inventory records of all equipment s (computers , monitors and printers )
D e v e loped and maintained w o r king r e l a t i onshi p w i t h outside vendors, cust o m ers and pa r t n e r s in regards to standard and non-standard software application
Coordinated the logistics of technology requirements and setups during multiple office relocations
Modifying and manage user accounts in Active Directory and MS Exchange 2003, to accommodate variouschanges to user domain account such as; c reated group accounts and systems policies to share network drives,group policies, new user accounts and pa ssword reset for the users

Confidential, Washington, DC

Desktop Analyst

Responsibilities:

Provided Tier II level support to Senior Partners, Attorneys, and Legal Assistants utilizing remote access ( AventailVPN) and desk side support
Supported Windows XP as well as Microsoft Office and Outlook 2000 on HP desktop and laptop systems
Installed and configured office hardware (servers, printers, and workstations), in-house software applications support ( Sharepoint , iManage and Deltaview ), COTS, anti-virus, network shares, and firewall
Supported local and network printers, support of blackberry handheld operating device , desktop manager and the blackberry server/BES and video conference (Tandberg) setup and testing with the bridge for a good feedback ,clear picture and sound
Administer moves, adds and changes as well as, modified, create and close user accounts, profiles, permission to distributions groups and any rela ted share network drives in Active Directory , as well as maintaining the Exchangeserver and help with tape and network backups.

Confidential, Washington, DC

Help Desk Technician

Responsibilities:

Provided Tier I phone support which includes software application support on MS Office 95
Installed and performed troubleshooting service by way of phone/remote or escalated Tier II or Tier III calls to appropriate technician.
Resolved Windows related issues, Internet Explorer issues and other PC software related issues (PowerDocs, WordPerfect, and Coral) through ticket system and phone.

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Contract Technical Support Resume

Washington, DC

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