Telecommunications Technician Resume South Windsor, CT - Hire IT People

SUMMARY

Career - minded Information Technology professional, equipped with specialized skills that enable me to hit the ground running and produce exceptional results.

Proven ability to diagnose, troubleshoot, and resolve technical problems
Strengths in analytics and problem solving with a track record of improving operations
Adept at listening, communicating, researching, reading, analyzing, documenting, and brainstorming

TECHNICAL SKILLS

IIS 6.5/7.0, .NET Framework v3.5/4.0
Networking: LAN/WAN/wLAN, TCP/IP, VPN, RDP
SmartSearch, Enterprise Content Management v3.6.0 (Certified)
VMware vSphere 5.0: Installation, Configuration, and Management
Deployment: PXE, PC setup, imaging, backup, data recovery and migration
AD, Registry, Command Prompt, BIOS, Computer Management, Control Panel
Operating Systems: Windows 8, 7, Vista, XP, Ubuntu, Windows Server 2003/08
Software: MS Office Suite 2010, SQL 2012/08, Lotus Notes 8.5, Adobe CS5, HP Service Manager

PROFESSIONAL EXPERIENCES:

Confidential, South Windsor, CT

Telecommunications Technician

Cabling: Cat 3, 5e (Twisted Pair), RG6, RG11, HDMI
Cox ETAdirect System: Contact, Troubleshoot, and resolve
Networking: WLAN/LAN Security, installation, and configuration
Customer support, ticket resolution, hardware installation, system maintenance
Installation: Data, Phone (NIU/Demarc), VOIP, Video, Wireless /Voice Gateway

Confidential, New Haven, CT

Technical Support Engineer

SQL 2008-2012: Installation, Configuration, Administration
MS .NET Framework v3.5/4.0; Internet Information Services v6.5/7.0
Provide technical support for Enterprise Content Management Software (ECM)
Installation, Configuration, and Administration of SmartSearch (ECM) software
MS Server 2008 R2: Installation, Configuration, and Administration (AD/Domain Services)

Confidential, Hartford, CT

Technical Support Specialist

Provide technical support to 1000+ Local and Global clients
Encryption/Decryption, Break/Fix, Data Migration, PC Image Build
SCCM: software package deployment, host/client configuration, image deployment
HP Service Manager: ticket generation, documentation, and resolution
AD, Drive Mapping, Scripting, BIOS, VPN, RSA Token, RDP, VoIP, LAN/wLAN
PC Imaging: Provisioning, PXE, Loading, OS configuration, Data Migration, client delivery

Confidential, New Haven, CT

Technical Support Specialist

Execute Dell’s Automated Deployment client imaging process
Staging and logistics: Purchased PCs are shipped, stored, and we stage them for deployments
User state migration: Includes us moving user’s data and settings from old PCs to their new PCs
PC Imaging: Provisioning, PXE, Loading, OS configuration, Data Migration (Manual/Crossover cabling)
Post -deployment support: Support that our team provides to users immediately following their deployment

Confidential, New Haven, CT

Intern

PC setup, backup, and image recovery
PC and Projector installation for classroom curriculum
First level support; troubleshoot & resolve technical issues
Utilize VMware hypervisor to improve storage and efficiency
Wireless Networking: Security, installation, and configuration

Confidential, South Windsor, CT

Telecommunications Technician

Cabling: Cat 3, 5e (Twisted Pair), RG6, HDMI
Ticket System: Contact, Troubleshoot, and resolve
Installation: Data, Phone (NIU/Demarc), VOIP, Video
Survey worksite(s); verify services and/or remove services
Provide exceptional customer service and maintain accounts
Wireless Networking: Security, installation, and configuration

Confidential, Middletown, CT

Telecommunications Technician

State of Connecticut V4-Telecom Licensed
Cabling: Cat 3, 5e (Twisted Pair), RG6, HDMI, and Satellite dish installation
Utilize industry tools: Toners, Inclinometer, Crimpers, Drills, System Software
Network Installation, configuration, and security (TCP/IP, WPA/WPA2, LAN/wLAN)
Demonstrate strong customer service skills to support both commercial and residential customers

Confidential, Southington, CT

Computer Information Technology Diploma

Network, Security, and Server Administration
AD, RDP, VPN, Registry, Command Prompt, BIOS
Data Migration: Backup, Deployment, and Delivery
Hardware and Software setup, installation, and configuration
VMware v3 (Sun Microsystems): installation, configuration, and troubleshooting
OS setup, installation, configuration, and troubleshooting (XP, Vista, Server 03-08R2, Win 7)

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Telecommunications Technician Resume

South Windsor, CT

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