Maintenance Technician Resume NC - Hire IT People

SUMMARY

Able to design, calculate, and apply subnet masks, IP addresses, and gateway addresses.
Use Cisco CLI commands to perform basic router and switch configuration and verification.
Configure, verify, and troubleshoot VLANs, trunking on Cisco switches, inter - VLAN routing, VTP and RSTP.
Identify, prescribe and resolve common switched network media issues, configuration issues, auto-negotiation, and switch hardware failures. Understands the OSI model and how it applies to CISCO networking.
Configuration of routing protocols such as RIP, RIPv2, IGRP, EIGRP, and OSPF
Understand how to configure access control lists to assist in network security.
Understand how to implement and configure spanning-tree protocol in a switched network.
Experienced with downloading, configuring set ups, replacing parts, networking and website design/management.
Able to install hardware and peripherals, as well as troubleshoot hardware and system problems.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Maintenance Technician

Responsible for keeping property running in a clean and efficient manner
Worked on customer complaints and general maintenance issues including electrical, appliance and HVAC repairs
Walked units to determine and resolve any problems that may be present before the new tenants move in

Depot Express Representative

Confidential

Ran reports using Microsoft Excel, Word, and Outlook
Assisted with troubleshooting and repair of warehouse PCs and network
Tracked customers, potential clients, and sales, using Saleslogix and MASS2000
Answered questions, placed orders and ensured delivery of products all while providing superior customer service
Called on potential new customers to help territory growth

Sales & Systems Engineer

Confidential

Installed, monitored and repaired computers and computer related equipment
Provided routine service including cleaning and maintenance of customer’s equipment
Determined the cause and developed solutions to clients’ computer malfunctions
Sold equipment, services, and supplies to local businesses and individual consumers
Supervised office operations, coordinated work schedules, maintain personnel files, financial and other office records

Customer Service and Benefit Rep

Confidential, NC

Provided assistance to applicants using office computers and its systems
Created spreadsheets for tracking employees and case statuses utilizing Microsoft Works
Logged all transactions regarding new hires, transfers, and terminations
Responded to incoming calls and provided customers with information regarding their 401K, Pension, and Health and Welfare benefits

Account Manager

Confidential, Cincinnati, OH

Sold equipment, services and supplies to wholesale and retail businesses
Directed the distribution of products and services to customers in order to increase business
Tracked client locations, records, inventory, and projected territorial needs utilizing Excel, MS Outlook, MS Word
Maintained and processed expense reimbursement data and sales records
Traveled to customers’ businesses, displayed and demonstrated merchandise, quoted prices, and prepared sales contracts