IT Specialist Resume Des Moines - Hire IT People

SUMMARY

Qualified certified as PC Technician 12+ years of experience as strong support of daily high volume configuration activity; Following established guidelines duties, Desktop Support professional; Talented Technical Professionals with all levels of information technology; Shall maintain a positive working relationship with coworkers, supervisors and customers and present a positive team environment. Work in a fast paced environment. Qualified certified as Network Technician and Qualified certified as Wireless Technical Support Specialist.

TECHNICAL SKILLS

Advanced desktop support either client side or remote
Build and deploy/setup client machines
Desktop - Windows XP to Windows 7 Migration
Windows networking TCP/IP Configuration and troubleshooting
Ability to modify system registry (regedit)
Advanced support of Office 2007/2010/2013 , IE8/9/10/11
Desktop - Windows 7 installation, support, patching, and troubleshooting
Troubleshoot network printers
Thorough understanding of Active Directory - client side
Demonstrated experience providing support with remote tools
Experience with Hard Drive Encryption
Install and troubleshoot 3rd party applications on the desktop
Experience training/mentoring junior technicians

PROFESSIONAL EXPERIENCE

Confidential,

Technical Support Specialist

Solve issues desk side.
Answer how questions and resolve complex issues related to applications, printers, connectivity
Provide excellent customer service
In depth desktop-Windows 7 installation, support, patching and troubleshooting
In depth desktop-Windows XP installation, support, patching and troubleshooting
In depth desktop support either client side or remotely.
Desktop-Windows XP to windows 7 migration
Windows networking TCP/IP configuration and troubleshooting
Support and troubleshooting of Microsoft Office and IE
10. Understanding of Active Directory - client side
11. Install and troubleshoot 3rd party applications on computers
12. Troubleshoot network printers

Confidential

Technician Service Support,

Performed diagnostics, troubleshooting and upgrade of different operating systems and software issues; build / upgrade / identify problems and resolves hardware / software / network malfunctions; perform major PC and laptop hardware / software repair and minor network maintenance such as, cable switching, communication assistance, hardware installation / replacement; interfaces with Local Area Networks (LAN); provides analysis support for LAN’s, Personal Computers (PC), Provide Customer Service for end users. Perform start-up, power off, shut down, and power failure recovery procedure when required; migrate user profile data from windows XP, Vista and 7 using windows easy transfer tool and user state migration tool.

Confidential

IT Specialist & Desktop Support

Teamed with professional IT consultants; systems architectures; and IT specialists engineers; The team role is software development, business analysis, systems architecting, localization, testing and managing software projects, developing and architecting PC, web and Mobile applications.

Confidential

Desktop Support Specialist.

Teamed with staff of 10 in providing support for domestic end users covering up to 500 + PCs and involving system installations; configurations, upgrade and troubleshooting; Setting up printers and copiers on networks. Desktop support

Confidential

PC Support Technician

Responsible for supporting; Windows XP/Vista/Windows 7/ Office 2003.Diagnosis of desktop, application, Troubleshooting PC’s, laptops and mobile devices; Providing 1st/2nd line support to users; Helping the IT department’s policies and procedures; Responsible for maintaining backups and for project work such as new builds; Working closely with software suppliers to resolve operational issues;

Confidential

Computer Hardware Technician & Desktop Support

Installing new computer systems and connecting them in to LAN. Installing OS and supporting software as per the guidelines of the organization. Troubleshoot, configure and repair the computer systems; Optimized performance by conducting analysis and fine tuning of organization's LAN; Data backup and recovery; Recording the model number of each installed hardware component and forwarding the details to the administrative authorities.

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It Specialist Resume

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