Help Desk Technical Support Resume Raleigh, NC - Hire IT People

SUMMARY

IT Professional with 7 years of combined experience with troubleshooting and setting up Servers / System Operations and Server Administration with Windows NT, Windows Server 2003, Linux / UNIX
8 years of total experience in client facing situations within the IT field
5 years of total experience as a Consultant and Subject Matter Authority regarding various technical infrastructure areas.

TECHNICAL SKILL

TCP/IP, DHCP,HTML,UNIX,Server/PC Builds,Server Migration,Technical Support,QuickBooks,InDesign CS6,PhotoShop CS6

PROFESSIONAL EXPERIENCE

Confidential,

Help Desk Technical Support Raleigh, NC

Providing day to day support of wireless devices and infrastructure for the U.S. Government facilities. Troubleshooting various aspects of cellular and scanner communications, and helping in the migration of sites to current technology. Day to day tasks also include network configuration, operating specific government related servers that are connected on a national and internal level, and escalating issues as needed. I also assist in identifying fraudulent activities and creating reports, and logging issues via Remedy as necessary. In addition, I maintain relationships with other government vendors like Motorola, Honeywell and AT&T to ensure productivity uptime and submit equipment requisitions.

Confidential,

Computer Operations Analyst Durham, NC

Daily work load included monitoring enterprise level IBM blade servers, batch processing, B2B support through the Tivoli and ManageNow ticketing systems, AIX and SAP systems for both internal IBM and external large corporate clients. Provided technical support via UNIX / LINUX, and Microsoft Windows Server 2003. Servers typically worked with included Data processing clusters and mail exchange servers. Consistently met SLA requirements relating to Distributed Systems Management, and e - commerce related hardware to ensure minimal server downtime. Worked with specific teams on a daily basis to identify and mitigate specific issues related to server configuration management. Daily responsibilities also included the use of Smartstream and UNIX to process batch payroll for international clients.

Confidential,

MACD Coordinator Durham, NC

Daily tasks included user and access provisioning, decommission and life cycle of accounts under a Linux/UNIX setting. Used Microsoft Active Directory to conduct Administrative duties such as creation of new roles, and assigning the appropriate level of access to such roles. Also used Ciscosecure ACS to manage user accounts.

Confidential,

PC Technician/Customer Service Representative Morrisville, NC

Built and configured desktop PC’s and customized Server hardware as needed. Answered incoming customer service calls pertaining to order status, product inquiries, and hardware specific questions. Processed online orders via an online virtual terminal, and investigated fraud. Performed and stayed current with market research, and gathered information for use in catalog and data updates. Also assisted in site maintenance via SQL.

Confidential,

Senior Technical Support Specialist Morrisville, NC

Provisioned accounts in the AS400 system as well as Time Warner’s digital phone provisioning system. Reset IP addresses, set static IP addresses on routers, checked upstream downstream levels and error rates on cable modem connections. Set static DNS and IP settings for customers having issues with DNS resolutions, tested data delivery rates, reset passwords for admin users. Worked with customers to correct TCP/IP stack, PC, router and cable modem configuration to minimize connectivity and DHCP issues. Reconfigured network settings for routers and modems and checked pc’s for software issues Resolved VoIP porting and account issues for digital phone and maintained customer logs via Remedy.

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Help Desk Technical Support Resume

Raleigh, NC

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