OBJECTIVE:

To be a part of a highly professional and competitive team dedicated to the implementation, operation and maintenance mission - critical infrastructure. Obtain a challenging position where my experience and acquired skills can be of assistance, while engaging in a career with development opportunities.

SKILLS:

Efficient & proficient in:

• Performs with a high level of Professionalism.
• First and second level troubleshooting skills.
• Support a vast array of applications and hardware.
• Excellent customer service skills with effective desktop/ phone support.
• Ability to multiplity tasks assignments and projects.

WORK EXPERIENCE:

Confidential

Flexwork/Desktop Support Specialist

• Provide Second level onsite support for local clients.
• Provide Second level phone support for remote clients.
• Client Data transfer to Desktop and Laptop.
• Install and Configure RSA Token, Cisco-AnyConnect, and VMware client.
• Perform administrative repair to corrupt user profiles
• Proficient in MS Office 2007,MS Office 2010, MS Office 2013, Office 365
• Deployment and Migration of users from Windows XP to Windows 7.

Confidential

Desktop Support Specialist, Charlotte, N.C

• Provide Second level onsite support for local clients.
• Provide Second level support for remote clients.
• Client Data transfer to Desktop and Laptop.
• Installation of Printers, Laptops and Desktops
• Deployment and Migration of users from Windows XP to Windows 7.
• Perform administrative repair to corrupt user profiles
• Provide Mobile Technology support for Iphone4 & 5,Ipad,Ipad2, Blackberry
• Multi-tasks assignments and projects.
• Assist with Asset Management and Inventory control

Confidential

Desktop Support Specialist Charlotte, N.C

• Provide Second level support for remote and onsite local clients.
• Installation of Printers, Laptops and Desktops
• Deployment of company images.
• Deployment and Migration of users from Windows XP to Windows 7.
• Troubleshoot and repair corrupt user profiles.
• Multi-tasks assignments and projects.

Confidential

Senior Client Services Specialist Atlanta, Georgia

• Multi-tasks assignments and projects.
• Effective and Courteous communication skills, negotiation and conflict resolution skills
• Time management and ability to work unsupervised
• Assist managing detail documentation and scheduling of upcoming migration project completion.
• Provide administrative support Active Directory and MS Exchange.
• Create Active Directory user OUs, user account, apply directory rights, reset passwords, move machines
• Provide Mobile Technology support for Iphone,Ipad,Ipad2,HTC Evo 3d,HTC View Tablet, Android and Blackberry
• Provide Administrative Remote Desktop support for users and local clients via Dameware.
• Provide level first and second LAN support escalation to third level support
• Perform administrative repair to corrupt user profiles
• Onsite repairs and installation of HP printers, Dell Laptops and Desktops
• Lead tech for Windows 7 Migration project of Dell Laptops and Desktops
• Image Creation and Deployment for Desktop and Laptops
• Deployment and Migration of users from Windows 98-2000, Windows XP-Vista, to Windows 7, and MAC OS X
• Proficient in MS Office 2007,MS Office 2010, MS Office 2011
• Debug Migration MS Office version 2007 to 2010

Confidential

Desktop Support Analyst \ Charlotte, N.C

• Little & Associates Architects (Windows2000-XP Platform)
• Performs with a high level of independence
• Ability to handle multiple tasks
• Provide onsite repairs and installation of HP printers, IBM laptops
• Development and Deployment of images for Enterprise
• Deployment and Migration of users from Windows NT, Windows 2000 to Windows XP
• Perform Administrative Remote Desktop support
• Install and support PDA’s Palm, Casio, and HP
• Assist with Asset Management and Inventory control
• Transamerica (Windows NT 4.0 Platform)
• Provide M.A.C support for users
• Provide level one help desk phone support
• Onsite repairs and installation of HP printers, Dell, Compaq Laptops and Desktops
• Deployment and support for Enterprise Desktop images
• Evaluation of new equipment and products
• Arrangement with vendors for Shipping and Receiving of replacement parts
• Family Dollar (Windows NT 4.0 Platform)
• Provide level one helpdesk phone support
• Provide onsite repairs and installation of HP printers, Compaq Desktop and laptops
• Provide M.A.C support
• Assist in user Migration and Deployment from Windows 95 to Windows NT 4.0

Confidential

Technician III, Charlotte, N.C

• Ability to handle multiple duties
• Perform effectively in a macro-management environment
• Customer service and support via phone and onsite
• Install
• Maintain software products: Windows 98, 95, ME, 2000, NT 4.0, 3.1, MS Office 2000, XP Prem, and standard
• Hardware expertise: Dell, HP, Compaq, IBM, Gateway, Packard Bell and Clones

Confidential

Treasury/Foreign Exchange Supervisor Charlotte, N.C

• Identified and resolved discrepancies involving large scale institutional accounts.
• Performed extensive research and reconcilement of bank accounts missing checks.
• Provided foreign exchange rates for corresponding financial institutions.
• Performed daily functions of debiting and crediting accounts.
• Supervised and trained staff on operational procedures.