Desktop Support Technician Resume Wilmington, DE - Hire IT People

SUMMARY:

Skilled and talented in Information Technology with an extensive background in Systems and network Engineering, Support and Installation. Proven ability to implement and maintain large scale. Network and systems infrastructures at national levels. Able to liaison between technical and nontechnical Persons.

TECHNICAL SKILLS:

Operating Systems: Windows 7/Windows 98/NT/2000/XP Active Directory Home, OS/2, AS400, Microsoft NT server 4.0

Networking: Wireless LAN/WAN, TCP/IP, Ethernet, Novell 3.11, T1/T3, Novell Netware, and various protocols, SAN storage.

Applications/Tools: MS Office, Lotus Notes, Novell ZEN works Suite MS Exchange, HP Open view, Checkpoint, HEAT (Help Desk Automation, Pc Anywhere, (Professional Backup), Norton Ghost, VMware converter, VMware Infrastructure client, Windows XP Remote Assistance, Hyena V6.5, Remedy, LANDesk, Virtual Center 2.5.

Hardware: PC/ server assembly and repair, Cisco routers/switches Lenovo, Dell (DCSE), HP, COMPAQ, HP LaserJet Printer

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Desktop Support Technician

Responsibilities:

Assist in identifying business needs and appropriate hardware and software solutions
Respond to work requests regarding installation, configuration or maintenance of client software and the deployment of new technology releases
Perform new PC installations, troubleshooting, software repair and moderate to High assigned support task

Confidential, Wilmington, DE

Sr. Desktop Engineer II

Responsibilities:

Assist in identifying business needs and appropriate hardware and software solutions
Provide support and maintenance of client technologies on IPads, desktops, laptops, blackberries', air - cards and peripherals with the goal of improving their customers' ability to leverage technology to support the business
Assist in designing, building, and implementing technical solutions for business applications
Assists in configure and testing VMware server using VMware Converter and supporting VDI home users
Respond to work requests regarding installation, configuration or maintenance of client software and the deployment of new technology releases
Perform new PC installations, troubleshooting, software repair and moderate to High assigned support task
Independently work on support tasks when assisting clients.

Confidential, Philadelphia, PA

Support Analyst R&D Lab IT Support

Responsibilities:

Provided technical support for all lab machines and instruments installing software and hardware
Operated environments: Windows 2000, 2003, Active Directory XP, MS Louts Notes XP
Completed a large (800 users) Windows XP refresh project.
Completed a network refresh project.

Confidential, Louisville, KY

Desktop Support

Responsibilities:

Provided technical support for a large casino system upgrade supported AS400 environment.
Operated environments: Windows 2000, 2003, Active Directory XP, MS Outlook XP, and AS400.
Configured and supported all hardware on the project (Dell Computers) and Okidata printers

Confidential, Wilmington, DE

Desktop Consultant

Responsibilities

Provided technical support and administration for the client working for PC Help Services until 5/2005 and then for RCG-IT until 10/2005
Operated environments: Windows NT, 2000, 2003, Active Directory XP, Zen works, MS Exchange, MS Outlook, Hyena, XP Pro, XP Remote Assistance, Blackberries, Remote Desktop, Norton Ghost, TCP/IP, Heat Helpdesk, Remedy.
Provided remote support to over 500 field representatives.
Configured and supported Blackberries all models and supported Blackberry handheld applications.
Installed, configured, upgraded and maintained Windows XP and Windows NT workstations.
Completed a two large (1,500 users), (1,000 users) Windows XP refresh project.
Administered reports --production logs, error logs, daily and weekly status reports, standard operation procedure manuals and interoffice (e)mail and employee management

Confidential, Wilmington, DE

Systems LAN Specialist

Responsibilities

Provided support for a large OS/2 & Windows NT Network.
Performed phone and desktop support for the check processing group.
Handled five large check sorters of which ran on OS/2 platforms check imaging.
Installed, configured, upgraded and maintained Windows NT and OS/2 servers.
Oversaw installation and maintenance of OS/2-based machines in Novell environment.
Managed environment: Windows NT, 2000, IBM OS/2, PC Anywhere, Lotus Notes, and LANDesk.

Confidential, Philadelphia, PA

Integration Lab Specialist

Responsibilities

Served as applications tester for in-house products, facilitating integration into Production environment.
Conducted hardware and software testing.
Managed Windows NT servers, Exchange servers and the configuration of NT servers/workstations and Windows 95.
Controlled the physical layer of testing network platforms and wiring.
Environment: Windows 95, NT, PC Anywhere, Lotus Notes, MS Exchange, LANDesk, MS.SMS.

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Desktop Support Technician Resume

Wilmington, DE

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