SUMMARY

• Monitor ACD phone systems for audio technical support regarding VPN, Citrix, MobiKey, Authentication and Connectivity client issues as well as remote sessions.
• Support both SIPR and NIPR domains for Pentagon and Mark Center workstations
• Phone support for VIPs and Secretary of Defense when traveling abroad with key Pentagon Staff
• Collaborate with Tier 1 Network Monitoring team to buffer desktop and network outage calls and send out RSS Notifications
• Hybrid Imaging Technician supporting desktop, Deskside, Remote Connectivity, MobiKey, VPN and phone systems as needed all around technician for all technologies to end - users.
• All outstanding changes will have a method of procedure listing the reason, steps to complete, possible risks, and/or implement a back-out plan.
• Ensures implementation of change happens within a defined maintenance window, unless otherwise approved.
• Responsible for managing and tracking assigned incidents and ensures that open actions and calls, critical incidents via HEAT ticketing and tracking system.
• VMWare Datacenter Virtualization Support in a Datacenter environment
• VMWare VSphere “ ESX/ESXi at least 4.x. Experience with installation and upgrading VM environment, building/cloning of existing VM; backup and restore using snapshot technology.

TECHNICAL SKILLS

 Mandated Computer Systems: Infosys - Protecting classified information; Web Security and SSI content management  Comp-TIA (A+, Network +, Security+), Microsoft 70-217 Active Directory; Defense-n-Depth: E-Learning Online Microsoft curriculum for perimeter security for enterprises, Windows Server 2008 Hyper-V Training completed August 2011 , Course work for Windows Terminal Server 2008 Virtual Technology Remote Support training completed August 2011 Quick Certify MCSE Server 2012 Cloud Technologies training program for Installing and Configuring Windows Server 2012 (70-410); Administering Windows Server 2012 (70-411); Configuring Advanced Windows Server 2012 Services (70-412), Administer a Microsoft 2008 Directory Services Infrastructure including; installing, configuring, and troubleshooting Active Directory and DNS for Active Directory.as well change and configuration management, including Group Policy and Active Directory Security solutions. MS 2008R2 Server and VMware Administration, Perform migration of servers from Windows 2003 to Windows 2008R2, Provide 3rd level support for server tuning including monitoring, troubleshooting and optimizing performance. Work closely with database administrators, application developers.

PROFESSIONAL EXPERIENCE

Confidential, IT SUPPORT SPECIALIST, VA 

• The Windows 7 Development SME for services to upgrade 18,000 Department of Defense Pentagon staff employees from Windows XP to Windows 7 Enterprise Edition
• Includes engineering, designing, and testing to support the upgrade from the existing Windows XP operating system running on desktops and laptops to the Windows 7 operating system.
• Upgrades existing computers to Windows 7 (preferable 64-bit OS except for case-by-case where 32-bit OS is required)
• Develop documentation of the customers current state of operations and recommendations for Windows 7 and Office 2007/2010 migration
• Assists in solving technical and performance problems within the technical infrastructure
• Leads a team of 3-5 resources (company, client and third-party resources), in area of expertise, to conclusion of a project
• Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues
• Provides leadership and work guidance to less experienced personnel
• Remedy Ticket Queue management to meet SLAs and submit daily reports.
• Monitor ACD phone systems for audio technical support regarding VPN, Citrix, MobiKey, Authentication and Connectivity client issues as well as remote sessions.
• Support both SIPR and NIPR domains for Pentagon and Mark Center workstations
• Phone support for VIPs and Secretary of Defense when traveling abroad with key Pentagon Staff
• Collaborate with Tier 1 Network Monitoring team to buffer desktop and network outage calls and send out RSS Notifications
• Hybrid Imaging Technician supporting desktop, Deskside, Remote Connectivity, MobiKey, VPN and phone systems as needed all around technician for all technologies to end-users.

IT Production System Analyst 

• System Administrator for SCOM System Center Operations Manager and SolarWinds networking monitoring tools for alerts.
• 5+ years of experience in systems/server/network administration in a Windows environment
• Experience in large-scale (500+ servers) Microsoft cluster administration for Enterprise Systems Satellite Operations Center (SOC), Data Center (NOC) and Equinix COLO site in Ashburn
• Experience supporting Microsoft Active Directory, Microsoft Exchange 2007 and Windows Servers 2008.
• Practical knowledge and a large experience of infrastructure services and support of corporate network and deployed $14,000,000 worth of new Dell R610 Servers and network equipment.
• Familiarity with Enterprise Architecture concepts and best practices with various technologies BigIP, StorNext and others of the like.
• VMware experience and/or Hyper-V experience, allocated 100 VMWare Servers in the new environment on VCenter Console
• Used Unified Communications Technologies LINK
• Ability to understand and troubleshoot network issues involving DNS, TCP/IP routing, VPN, etc. Ground tracking stations to satellite systems and telemetry retrieval systems.
• Server hardware support, troubleshooting, and planning, patching deployment and upgrades.
• Provides system administrative support for GeoEye's corporate infrastructure resources as a subject matter expert (SME) for networking in the IT operations environment
• Provides hands-on support of local-area and wide-area networking for satellite systems and ground tracking stations (GTS)
• Ensures smooth operation and administration of systems by troubleshooting system errors and connectivity issues. Monitors operational systems, VCenter Server, HP Blade System, IBM Blades and Dell R610 Rack Systems, as well as build and active VMWare Data Center servers and responds to alerts and high priority incidents, troubleshoots problems, communicates status to all appropriate parties and escalates critical issues until resolved.
• Builds new systems (servers and workstations) per documented procedures. Documents hardware and software configurations, maintains system inventory, and implements all computer system policies. Audits systems to ensure compliance with anti-virus, Internet connectivity and security patch policies, assist in the research, evaluation and implementation of major projects as required, maintains proficiency in technology, applications, or business sector through continuing education
• Interacts with internal employees at all levels, responsible for supporting the production databases communication links over the WAN. Support Mission Critical systems for the SOC-Satellite Operation Center required 99% uptime for both ground and orbital stations Operations standards are followed, maintains day to day operations, and troubleshoots system failures
• Oversee and performs administration of the LAN/WAN networks for local and remote data center installations with needed onsite visits to Equinix Secured facility as necessary to support SLAs.
• Offer 3rd tier support for on nights and weekends. Monitor database connectivity Microsoft SQL or MySQL and Linux, PostgresSQL and uptime for MSSQL.
• Analytical skills to analyze issues and define appropriate solutions, act as a liaison between application development and Management teams.
• Utilized ITIL v3 Change Management Practices
• Utilize good interpersonal skills, conflict resolution skills with a strong customer focus, perform others duties as assigned.
• Prepare weekly status reports and daily mission reports and maintain vendor correspondence for COTS.
• Ensure that all changes affecting production will be made by way of the Change Control process and the CCB and ITIL
• All outstanding changes will have a method of procedure listing the reason, steps to complete, possible risks, and/or implement a back-out plan.
• Ensures implementation of change happens within a defined maintenance window, unless otherwise approved.
• Responsible for managing and tracking assigned incidents and ensures that open actions and calls, critical incidents via HEAT ticketing and tracking system.
• VMWare Datacenter Virtualization Support in a Datacenter environment
• VMWare VSphere “ ESX/ESXi at least 4.x. Experience with installation and upgrading VM environment, building/cloning of existing VM; backup and restore using snapshot technology.

 Contractor Ashburn, VA 

• Completing requested (per Project Managers, Departmental Management, and Application Developers) changes, repairs, and new server builds.
• HP c7000 Blade System, Flex-10, Virtual Connect. NAS, VLANS, TCP/IP
• provide support for Velocix and CDN Network Content Delivery Systems, (DMNOC) Digital Media Network Operation Global Support Center.
• monitor the following network devices for uptime functionality: Juniper, Aspera, NetApps; Velocix and Cisco routers, daily monitoring and support for HP BladeSystem Enclosures C7000s for both physical and pseudo servers, responsible for technical services VMWare, Hyper-V, UNIX, LINUX,
• monitoring system applications and track product processing for digital media technology and content from “ingesting,” “indexing,” and “transcoding” digital media audio and video CODECs, using WebSphere EAR technology for packing “closed caption” and “subtitle” features for movie content publishing on a NetApps and Velocix platform to meet AMWA AS-02 and AS-03 industry standards, guidelines and policies, utilizing Windows and Linux OS, application monitoring technologies
• monitored application servers Weblogic, advanced understanding of relational database technologies such as WebShere, SQL and Oracle databases, AequitaSafe, ETMS, HP OM, e, NNMI, Rhozet, Aspeara, Sametime and other Verizon internal system application processing
• monitored all enterprise infrastructure and network hardware responsible for transmuxing and transwrapping the source data and metadata for client media content
• supported Juniper, Aspera, LAN and WAN concepts and media applications, use HP-OM console to monitor server health, along with Network Node Manager ver 9.0 (NNMI) and IMPACT Alarm Handler tool ver. 1.6.0-24.

Confidential,Rockville, MD

Systems Engineer

• Lead SCOM Engineer for Nuclear Regulatory Commission 2yrs generating reports, deploying Agents, creating rules and customizing management packs for SQL Server 2005 to generate data via management packs for Active Directory, Exchange 2007, Windows Server 2003 - 2008 R2 and others.
• Lead Engineer for McAfee Endpoint Encryption Technology for Laptop security.
• Maintain current and in-depth knowledge of the Citrix, VMware and Microsoft virtualization product lines.
• Support Single Sign-on applications and technology
• Participate in the proposal process, lead technical response efforts for SCOM. Define, develop and implement actions according to account plans on accounts with account teams; participate in account relationship and issue management activities.
• Experience with the architecture, design, and implementation of Citrix enterprise products including XenDesktop, XenApp.
• Experience with supporting VMware enterprise products including ESX/vSphere, VCenter.
• Enterprise Server Support with printing, file server, and Domain Controllers, server operating system patch management
• Administer standard protocols: TCP/IP, DNS, DHCP, WINS, IP, RPC administering enterprise Antivirus, enterprise backup applications
• McAfee Endpoint Encryption, supported “What’s Up Gold” monitoring tools and NNMi IP-Monitor, and McAfee Endpoint Encryption, supported
• Supported Windows Server 2003, Windows Server 2008, Windows XP and Windows Vista operating systems
• Windows Service 2008 Hyper-V with Hyper Visor server systems in testing environment SAND Box
• Performed Active Directory backup/restore using NTDSUtil
• Used AD Sites and Services as well as troubleshooting AD replication issues, using tools such as ADSIEdit, LDP, RepAdmin, and other AD troubleshooting and configuration tools, knowledge of PKI systems,
• Used Terminal Server 2008,
• Hyper-V (Creation and Deletion and Maintenance of VM’s), App-V (Sequencing Applications)
• Remote Desktop Services (Support RDS Infrastructure), created test plans which allowed for a proper evaluation of hardware and software being considered for implementation, documented all procedures and installs of new products, participated in on-call rotation in a 24/7-365 environment,
• Supported COOP weekend outages and performed disaster recovery activities as required
• administered Active Directory, Exchange 2003/2007, WSUS, MOM, Citrix, VDI, DHCP, DNS, Print Server's, File Server's, VERITAS, and Microsoft clustering, performed configuration and set-up of physical and virtual servers
• Administer the System Center Operations Manager and other Monitoring solutions
• Own and manage the design, installation, configuration, and maintenance of monitoring software and utilities, with SCOM expertise a specific technical requirement; performance management and monitoring application software and data
• Debug performance management hardware and network issues, such as connectivity issues related to SCOM agents, SCOM console
• Assist in the definition of alert thresholds
• SCOM Lead Engineer integration support with other monitoring systems
• Provide recommendations to improve monitoring environment, propose enhanced SCOM solutions to resolve issues, maintain current documentation, and implement industry best practices
• Collaborate with Infrastructure Services and Application Management to define and set expectations on SCOM documentation to support the following items related to SCOM install and deployment: Install prerequisites, Install SCOM, Install agents, Deploy management pack, Tune management pack, and Deploy management pack
• Develop and maintain SCOM product management and operations procedures, capacity planning, performance monitoring, change control records and other required documentation and processes
• Providing internal consulting, technical guidance, information and support to application developers (Computer operations; workstation support; company management; and departmental clients)
• Provides leadership and work guidance to less experienced personnel. Designs, implements and maintains various networks such as LAN, WAN in accordance with specified requirements.
• Performs data network configurations and configuration changes of various data equipment to enhance network performance and optimization
• Support Single Sign-on applications and technology
• Windows Server (2008 R2) System Administration, patches and service packs.

Confidential, Washington, DC,

Engineer/Contractor  

• Microsoft Server experience, with an in-depth knowledge of Active Directory, DNS, DHCP, IP networking
• Microsoft Exchange 2003
• 2007 Blackberry Enterprise Never Fail Technologies Blackberry Enterprise Server (BES) Cisco Unity, Avaya VOIP phone system support
• Server Administrator for File and Print Blackberry Server Support
• Server Network Monitoring with System Center Essentials
• System Administrator for Active Directory
• Terminal Services and Remote Desktop Services
• Performed regularly scheduled backups, allocated network storage, performed preventative maintenance, installed approved equipment and software, installed software patches, updates, and upgrades, including remote serving of workstations,
• Uninterruptible Power Supply (UPS), troubleshoot and resolved communications equipment (i.e., hubs, switches, routers, etc.),
• Maintained remote user assistance capabilities, maintained Internet connectivity for stand-alone workstations, provided technical assistance for relocations and moves
• User and Group account support including adding and deleting computer and user accounts with appropriate OUs and permissions
• Created, updated, and tracked service call requests, facilitated resolution of service call requests in a timely manner
• Captured and reported inventory data for distributed and stored hardware, staged and decommissioned end user workstations and mobile devices
• Proper storage and disposal of GSA equipment,
• monitored and reported on the statuses of license agreements,
• prepared input and reports in support of the annual capitalized and non-capitalized inventory reconciliation
• maintained configuration management data and documentation, engineered new solutions and improving existing IT processes
• VMware ESX - Citrix/Meta-frame administration (VMware ESX is highly desired)
• Team player with strong technical and user support skills
• Develop scalable Windows systems for both our campus and global networks
• Identify, research, evaluate, and implement emerging technologies, develop and implement management and related tools
• Good Understanding of trouble shooting & Microsoft Windows Server concepts

Confidential,

Department of Homeland Security -  VA

• IT Specialist/Systems Engineer/Screener Helpdesk support for 50 End-User Computer Training Lab
• LAN/WAN technologies on a Microsoft Platform Built and deployed Windows Server 2000
• Web development and design and implementation for Training and Education Department
• Configured IIS, DNS and DHCP Servers.
• Network management for Training & Education Department for 1,000 TSA Screeners.
• Supported all training department efforts as needed

Confidential,Arlington, VA

 Systems Engineer/IT Manager 

• Computer department Manager (3yrs)
• LAN/WAN technologies on a Microsoft Platform, patches, systems hardening and service pack updates (3yrs)
• Helpdesk technical support (2.5yrs) for 50 end-users
• Sole support for File and Print server, and Domain Controllers, Server OS patch management, standard protocols: TCP/IP, DNS, DHCP, WINS, IP, RPC
• Lotus Notes v4.5 Administrator
• Exchange Email Administrator 5.5v, server patches and updates
• Backup Administrator for VERITAS Backup-Exec
• Upgraded the infrastructure from Windows 95 to Windows NT to Windows 2000
• Installed and configured Sonic Enterprise Firewall
• Deep knowledge of server hardware and hands-on Windows Server administration experience as only technologist in the company
• Experience troubleshooting and resolving networking issues and IPSec related Problems
• Experience and deep interest in system performance measurement and optimization
• Windows Server administration (NT4.0, Windows 2000) and Problem troubleshooting, PDC, BDC Domain Controllers.
• Experience managing Microsoft Windows systems with proven involvement in operations, requiring stringent uptime service levels
• Weekly meeting with all hands in company and CEO a team player with strong technical and user support skills
• Identify, research, evaluate, and implement emerging technologies, develop and implement management and related tools
• Knowledge and Experience implementing Security hardening measures to OS on servers IBM, HP and Dell hardware and troubleshooting