Desktop Support Analyst Resume Bethesda, MD - Hire IT People

SUMMARY

15 + years of experience with Microsoft Office Training, desktop deployments and configurations.Desktop support which includes installation of software, configuration of computers, printer installs, VPN installations, adding computers to domain, computer deployment and inventory control.

TECHNICAL SKILLS

Microsoft Exchange MS Office,Microsoft Access,MS Publisher, FrontPage, Dreamweaver, HTML, and Photoshop.

PROFESSIONAL EXPERIENCE

Confidential, Bethesda, MD

Desktop Support Analyst

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
Interact with numerous computer platforms in a multi - layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems to ensure longevity.
Works with procurement staff to purchase hardware and software.
Assesses functional needs to determine specifications for purchases.
Orders computer supplies.
Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable all setup Digital Video Conferences (DVC).

Confidential Fairfax, VA

Sr. Computer Specialist

Manage servers, including print and backup servers and their associated operating systems and software.
Install anti-virus, VPN and desktop applications
Manage local network hardware and equipment, including switches, hubs, and UPSs.
Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripherals devices and ensure network connectivity of all workstations.
Administer all equipment, hardware and software upgrades and maintain phone and voice-mail system.
Provide guidance on specifications for new desktop and laptop purchases

Confidential Greenbelt, MD

Client Analyst Specialist

Created, deleted, and administered network accounts using Active Directory
Designed, installed, supported, and troubleshot TCP/IP and NetBEUI networks, and labs.
Configured Internet connections. Installed hardware devices such as NICs, modems, hard drives, and CD-ROM/DVDs.
Performed CPU upgrades.
Installed and troubleshot Windows device drivers.
Supported Microsoft Office users on-site and remote users
Configuration of e-mail and Microsoft Exchange

Confidential Washington, DC

Computer Instructor

Teach student to use MS Office at an expert level
Maintain and configure computers in classroom for students and staff
Inform students on problem solving techniques
Teach students to design and maintain websites

ConfidentialWashington DC

Web Design

Design websites for MMTI and other clients using Dreamweaver and Swish.
Train students to obtain MOS Certifications. 100% of students that tested received certifications.
Develop three year IT training plan for organization
Establish, maintain and support Computer Based Training (e-learning)
Coordinate and gather resources for summer IT training program

Confidential

Graphic Design Teacher

Taught Graphic Design to high school students, applications included: MS Publisher, FrontPage, Dreamweaver, HTML, and Photoshop.
Provided technical support for classroom which included: adding software, account administration & hardware configurations.

Confidential,

Site Administrator

Setup and managed network with NT 4.0 server and Windows 95/98 workstations on a 10 base T Ethernet LAN.
Responsible for all troubleshooting, maintenance, and network administration.
Taught Computer Basics, Windows 95, MS Word, and MS Excel.

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Desktop Support Analyst Resume

Bethesda, MD

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