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Installation Service Engineer Resume

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Birmingham, AL

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SUMMARY:

Expert in the installation and repair of access systems, pneumatic systems, burglar alarms and CCTV systems, as well as safes and vaults, for large National accounts. Possesses 35 years of experience in field service, serving customers in the banking, retail and hospitality industries. Experienced training new employees and contractors on equipment and assisting technicians in remote troubleshooting. Proficient with Microsoft Office, Windows and PC software / hardware.

PROFESSIONAL EXPERIENCE:

Confidential, Birmingham, AL

  • Install and repair of Access, burglar alarm, and CCTV, as well as Pneumatic systems.
  • Drill and replace SD box locks. Service and repair of Night Drop systems.

Confidential, Tamarac, FL

  • A global leader in the manufacturing, innovation and supply of integrated self - service ATMs, security systems and various other services, providing integrated technology solutions that enable customers to maximize their self-service and security capabilities.

Installation Service Engineer

  • Served as lead technician for alarm, CCTV and access systems, acting as the go-to person for any large or difficult project.
  • Trained technicians and installers on the correct type and method of installing alarm and video wiring to meet local codes.
  • Trained 8 different sub-contracting companies on Diebold’s low voltage equipment (access, burglar alarms and CCTV) so they could install the equipment correctly.
  • Provided phone support 24/7 on demand to other technicians or subcontractors to help them understand equipment operation to allow proper troubleshooting and appropriate repair.
  • Acted as the unofficial equipment expert, sought out to resolve escalated issues / situations that other technicians were unable to handle, in order to best serve the customer.

Confidential

  • Scoped out the job, determined type and amount of manpower and equipment needed, and presented the quote and scope of work to the customer, delivering a fair price to the customer while considering profit for the company.
  • Identified new suppliers for equipment and supplies to reduce costs.
  • Provided on-the-job site training to technicians on functioning and installation of alarm and CCTV systems.
  • Managed Diebold’s resources to meet customer’s changing expectations and demands to find a satisfactory resolution.

Installation Service Engineer

Tampa, FL

  • Determined new system’s operations and installed them properly in the timeframe the customer required, prior to receiving formal training on that new system.

Confidential, Atlanta, GA

Service Technician / Install Technician

  • Installed and repaired equipment to component level on site.

Confidential, Atlanta, GA

Service Technician / Install Technician

  • Started as field technician, working on adding machines, cash registers and computer hardware.
  • Repaired electronic equipment to component level.

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