SUMMARY

To be a fulltime permanent or long - term system/network administrator/tech support for a reputable organization utilizing my 20+ years of IT experience, training, and resourcefulness to further our common goals. I have what it takes to make a difference to collaborate & meet given IT goals and objectives.

TECHNICAL SKILLS

• MCSA & MCP 2000+XP, A+ Certified MCSE/CCNA, (Unix /Linux, intermediate) trained
• IT Project Admin. - Rollout, Network conversions
• Windows 2003 Server, XP Professional Install Admin
• Data Center Exp. - Rack and stack, changes,/support
• Security GPO’s Active Dir. / Exchange 2003 Admin.
• VMware 4/5 and vSphere Support Exp.
• Linux Administration, Redhat, SuSe
• Symantec Ghost Imaging / Project Lead / Consultant
• Experience w/ ITIL Best Practices/Mgmt. Methodology
• Adv. working knowledge of MS AD and Group Policy
• Laptop Tech Support/Repair, part replacement
• Network Arch., Lab Design, Implementation/ Support
• Printer Installation/Configuration
• Adobe Creative Application Suite Support & Licensing
• Extensive DNS/WINS support for several contracts
• Exp. with SQL supporting databases at Fox Studios
• IBM Desktop/Laptop Certified Technician
• Network Protocols - TCP/IP, NetBEUI, IPX/SPX,
• Over 20 Years Break Fix/ Tech Experience
• Exp. w/Backups - Veritas, ArcServ/ Backup Exec.
• POS Experience, rollouts and upgrades
• Cisco Router/Switch/Hub Setup Configuration Exp.
• Help Desk Ticket - Remedy, UniCenter, Magic, NetSuite, Clarify, Track-It, ManageEngine
• Blackberry, Palm Pilot, Dell Sony handheld Support
• Email Support, Exchange, Outlook, Lotus Notes, Cc:Mail, Webmail, SMTP, POP3, IMAP
• Imaging Technologies - Alteris, Ghost,
• SharePoint Administration
• Fast learner w/desire to learn new tools/technology
• Project Management – Cutovers, hardware and software migrations and upgrades
• Extensive experience with FTP (file transfer protocol
• UNIX (Sun Solaris HP DEC), OpenVMS, Novell 3x 4x
• Exp. w/ Toad and supporting relational databases

PROFESSIONAL EXPERIENCE

Confidential, Cypress, CA

 Data Analyst/Admin

• Provided Epicor hardware POS migration systems setup and configuration support / troubleshooting for over 300+ Van Store
• Provided Remote migration support of CRS, Comprehensive Retails Solutions software and hardware.
• Providing day to day Remedy trouble ticket support after migration and providing daily h/w and s/w support.

Confidential, North Las Vegas, NV

IT System Data Analyst/Admin.

• Providing project leadership, coordination and facilitation for IT “projects and infrastructure and day to day support and security management
• Provided hardware POS systems support and troubleshooting for CounterPoint Software
• Providing day to day Network and IT support for servers, clients and all Goodwill hardware and software functions.

Confidential, Pasadena CA

Help Desk Analyst 

• Oversees the administration of the school servers, desktop and network systems, including system monitoring HW/SW maintenance and upgrades, licensing, service contracts and troubleshooting functions.
• Provided Networking LAN/WAN administration experience, including VPN technologies, network monitoring tools, software and hardware, server h/w configurations, Windows NT Servers, TCP/IP, Microsoft Office applications is required.
• Provide user support and resolve issues related to user workstations, servers and network elements.
• Use Tivoli Integrated Service Management Software (BigFix) for system tools application deployment
• Ensure adequate availability and reliability of technical services.
• Proven experience in managing users in Active Directory, Windows XP, Microsoft 2010 Office suite.
• Provided application support for web-based applications,
• Experience supporting large numbers of Windows clients plus the associated server / network equipment a plus.
• Monitor, assess and optimize basis for mission critical applications and systems. Advise on technology investments, providing product research and comparison information to ensure most appropriate products and services are utilized.

ConfidentialLong Beach, CA

Network Operations Analyst 

• Providing IT Help serves as a direct point of contact for most customer and service provider interaction.
• Autotask, Service Now, Level Platforms and Nagios alert monitoring for Port of Los Angeles terminal, network, hardware and software for several terminals in Los Angeles and San Pedro,
• Escalate and communicate customer issues and network related alerts, creating support tickets for NOC Tier 2-4 staff, Management, and Administration as defined by our client's policies and escalation procedures
• Provide a Solid Background for support of Microsoft Office Suite
• Sound Communication Skills (both written and verbal), have ability to learn and retain info. in a fast pace environment
• Demonstrate excellent attention to detail, Able to multi-task efficiently
• Ability to work independently and/or as a part of a team
• Provided day to day Network and IT support for servers, clients and all IT functions.
• Working Knowledge of Network and Server Equipment (i.e., Cisco, Foundry, HP, etc.) understanding of DNS, AD.,

ConfidentialSanta Ana, CA

IT Manager / System Engineer/Data Analyst

• Providing IT Help Desk / Eng. support for General Electric Aviation. Providing network administration, IT Asset Mgmt.
• Provided IT Security to resources, maintain GPOS’s and physical hardware asset.
• Service Now Help Desk software and responsible for all IT hardware and software
• Provided IP Phone support – Avaya Site Manager Administration
• Provided GE management with reports and updates and provide support for all IT function, encryption, backups,
• Provided day to day Network and IT support for servers, clients and all IT functions.

ConfidentialVernon, CA  

IT Manager / System Engineer

• Providing IT Help Desk / Engineering support and Security for AeroJet Corporation. Provided network administration, of network switches, routers, and servers. Provided special project support, on-going projects and infrastructure build out of facilities.
• Provided project leadership, coordination and facilitation for IT “Project One” initiative.
• Attended daily meetings and coordinated weekly installations as well as provided Aerojet management with reports and updates for Project meetings with PMP and management
• Cutover network and server room to new location, provided support for new IP configurations and setup.
• Installed new training lab, label printers and procedures for use on manufacturing plant.
• Provided day to day Network and IT support for servers, clients and all IT functions.

Confidential, CA

 Sr. System Eng.

• Providing IT Help Desk / Systems engineering support for over 5000 sales people across Oracles business units. Providing baseline image support for laptops and desktop using Oracle images and tools. Providing remote and 2nd to 3rd level support for hardware and software utilizing Oracle proprietary ticketing system, office tools and procedures.
• Provided Project support and weekly reports for sites in El Segundo and Irvine offices
• Coordinated scheduling of user installations and programs
• Provided high volume ticket support.
• Met SLA time tables and reporting

ConfidentialBeverly Hills, Los Angeles,  CA

Sr. Desktop /

Support 

• Provided desktop support for PC’s and Mac’s on a 5 week contract. Provided administration support for help desk tickets, hardware and software issue. Provided user support for MS Office on Windows 7, Lion (10.7) and Snow Leopard (10.6) operating systems, printers, Adobe applications, HR database, and A/S 400 terminal emulation program.
• Was able to bring ticket count from over 100 open tickets to below 20 while on sight.

Confidential,Los Angeles,CA

Technical Support Lead

• Provided Leadership support for Confidential . Lead for on-shore and off-shore teams providing technical support for Confidential applications, Esprit and Signiant maintenance, and troubleshooting as well as security integrity of network resources. Developed technical support processes, scheduling and documentation maintenance via SharePoint.
• Provided data analysis pertaining to metrics and ticket reporting for management on a weekly basis
• Provided guidance and training to administrators and management for usage of Fox Esprit and Siginiant applications. Basic Oracle database asset management, title additions and administration with SQL and Toad.
• Created accounts for Esprit and Media Exchange as well as provided daily support for help ticket generation and administration.

Confidential San Francisco,,CA

Network Support Analyst 

• Providing hardware and software support for desktop and laptop refresh project. Providing ghost imaging, user data backup and machine configuration as well as scheduling and user support for customer in production and other IT related tasks.
• Provided leadership for PC refresh project. Was able to meet 100% deadlines for each business unit re: rollout dates/tasks
• Configured selected desktop to receive Symantec upgrade from Trendmicro, windows updates and Alteris client files.

Confidential San Jose, CA

 Network/Systems Engineer,

• Provided network and systems support for Cisco Managed Solutions business group.
• Provide production server support for Cisco’s Meeting Place product line.
• Server administration, system monitoring, load balancing, alert management.
• Managed Test Lab environment, inventory control, moves, change request, incidents and problems. Linux kickstart installations, IT Management Projects, lab moves, backup strategies, and database control.
• Provide monthly patching support for customer production servers, managing schedules, project and other IT related tasks. Responsible for installation and maintenance of Blade Servers.
• Responsible for initial installation and maintenance of VMware.

Confidential, El Segundo, CA

 Sr. Desktop Support Analyst / IT Rollout Support Admin

• IT Tech Support for the Los Angeles Broadcast Center (LABC) for DirecTV provided daily senior level desktop support.
• Project Lead for memory upgrade rollout project. Provided IT rollout support to DirectTV El Segundo Corporate Offices – Memory Upgrade Project, managed and carried out Hardware upgrade for 889 desktop and laptops across business units.
• Provided update reports and status to management for planned MS Office 2007 rollout utilizing Alteris for imaging, support and software installations.

Confidential, Newport Beach, CA

Support Admin.

• Provided IT rollout support to Hoag Hospital in Newport Beach – used IT installation experience to support different hospital application software, supporting desktop configurations.
• Provided Advanced Excel administration for project support
• Provided Q & A support of hospital software (Midas, Ansos, QS, and other hospital applications) as well as inventory support for Dell Hardware technicians and project managers at Hoag Hospital.

ConfidentialLos Angeles, CA

Linux Administrations Support

• Provided Linux IT support to CD Networks Datacenter located in Downtown Los Angeles.
• Worked in 85 % Linux and 15% Windows Hybrid environment.
• Provided Cent O/S 5.1 kickstart image reinstallation and network configuration support for 120 servers in collocation.
• Ran Linux Jump Start scripts for Cent OS Server Installation.
• Responsible for Active Directory 2003 installation, maintenance and set up group policies.
• Downloaded, burned image copies and installed and configures network services for servers as well as provided inventory report for management. Provide on-call support for hardware and software support.

General Petroleum – (Aug. 2009 to Sept. 2009), Dominguez Hills, CA - IT Support Admin.

• Provided IT support to a marketer and distributor of automotive, commercial and industrial lubricants, coolants and metalworking fluids. Provided support to the corporate office and remote users utilizing Dameware for remote support of users – used IT tracking software, supporting desktops and terminal emulation configurations.
• Provided Network troubleshooting from, application installation and support, MS Office Support, Exchange, Outlook, and Server Administration, as well MAS200 and support of printers and everyday h/w and s/w support. 

Confidential, Santa Ana, CA -

Sr. Desktop Support Admin.

• Provided desktop support to Orange County Department of Social Services. Using 14+ years of experience to33 support several building across the Orange County. Utilizing in house – IT tracking software, supporting desktops and terminal emulation configurations.
• Provided Network troubleshooting from desktop to the patch panels routers and switches, application installation and support, MS Office Support, Exchange, Outlook, and PST support, as well as supporting projects, XP & Windows 2000 support for rollouts, also support Printers as printer refresh projects, rollouts, rollup, as well as everyday h/w and s/w support.

Confidential , Los Angeles, CA 

Desktop Support / IT Help Desk

• Provided desktop support services for users across all hospital departments. Desktop and network support.
• Supported desktop/laptop rebuild configuration and purchase of IT supplies and products. Provided application installation on Windows Vista, XP and Windows 2000.
• Provided network troubleshooting and user support from the desktop to the patch panel.

ConfidentialDiamond Bar,

Desktop Support / IT Help Desk

• Supported an established toy company and a new email service provider company. Provided desktop support services for approx. 80 users across all departments. Provided Server 2003, Exchange 2003 and network support.
• Supported desktop/laptop rebuild configuration and purchase of IT supplies and products. Provided MAC O/S X support for Design department as well as printer support for all departments, Dells, HP and Toshiba printers/copiers.
• Provided phone support on Inter-Tel phone system, extension changes adds and moves. Provided vendor support and interaction for services. Provided hardware and software inventory for all hardware and software licensing.
• Made recommendations for Security, anti-virus software and security services as well as MAS 90 account generation and desktop configuration. Provided multi-tasking and professional attitude in stressful and pressure filled environment.

Confidential, El Segundo CA

IT Help Desk / XP Migration Project

• Worked for desk side support services for DPC (Diagnostic Products Corporation, recently purchased by Siemens). Providing hardware/software support on the Clarify queue/ticketing system, also used as tech for XP migration rollout project using Ghost for imaging of Dell laptops/desktops. Support users and XP migration project.