Help Desk Consultant Contract Resume Dulles, VA - Hire IT People

SUMMARY:

Over 4 years of overall IT experience with emphasis on Databases, Help Desk Support, Utilizing PeopleSoft technology, as well as Active Directory. Dealing with customers and clients over the phone assisting with help desk related tasks such as password reset, troubleshooting, operating system and cross browsing issues.
Proficient in Oracle DBA activities including installation, migration, configuration, physical and logical database design, backup, recovery of oracle databases.
Help desk related tasks such as password reset, troubleshooting, assisting with cross browsing issues.
Experience with Active Directory.
Repairing of Systems, Installation of Windows and Apple /IMAC OS, Application packages, and Network printer configuration.
Assisted IT team with hardware and software deployments.
Provided Tier 1 support to students and faculty at Confidential .
Experience in planning & implementation of used physical & logical backup using Shell Script, RMAN and Data Pump. Expertise in Oracle Enterprise Manager (OEM)
Monitor and maintain system security, including monitoring database alert logs manage file system disk unlocking database table locks, as well as monitor and create additional table space and file space as needed.
Performance Tuning i.e. tuning applications, shared pool, I/O distribution, rollback segments, buffer cache, redo mechanisms.
Proficient in setting up Standby Database using Shell Script and RMAN tool, Activating Standby Database & Rebuilding Standby.
Possess excellent analytical, problem solving and learning skills as well as keen interest in the emerging.

TECHNICAL SKILLS:

Operating Systems: Suse Linux (64 bit), Sun Solaris 2.5, 2.6, 8, 9, 10 AIX 5.1, 5.2, 5.3, Red Hat Linux RHEL 4.x and Windows XP/7/8, Mac OS.

RDBMS: Oracle 8i, Oracle 9i, Oracle 10g, 11g ASM, Oracle 10g Real Application Cluster (RAC)

Languages: SQL, PL/SQL, C, UNIX

Tools: RMAN, OEM, Enterprise Manager Console, SQL*Loader, EXP, IMP data pump

(expdp and impdp), SQL Developer, ROAD, Grid Control, Putty

Tuning Tools: TKPROF, EXPLAIN PLAN, STATSPACK, ADDM, AWR

Database Modeling: Erwin 4.0

Storage: EMC, NetApp, VERITAS Backup, TSM, HP Omni Back

PROFESSIONAL EXPERIENCE:

Confidential, Dulles, VA

Help Desk Consultant Contract

Responsibilities:

Worked as an IT contractor for Confidential . Provided support and assistance in:
Worked in a team with 12 IT professionals providing support to help desk staff, network security staff as well as users.
Tier 1 Support to Students and Faculty nationwide from the corporate headquarters.
Proficient in working with PeopleSoft Technology and Oracle/Sysbase Databases.
Repairing of Systems, Installation of Windows and Apple /IMAC OS, Application packages, and Network printer configuration.
Performed system administration activities of the network, including system monitoring and performance enhancement providing servers and workstations support and performing general troubleshooting to isolate and resolve system problems.
Assisted administrative staff with issues pertaining to their Strayer account.
Active Directory Adding Users. Password Resets. Phone support.

Confidential, Vienna, VA

Oracle Database Administrator

Responsibilities:

Proficient in Installation and Setting up of 10g and 11g on RAC databases and non RAC databases.
Extensive experience with database replication technologies (Data guard/Standby,
Advanced replication and Streams)
Performed day to day activities: such as, daily error checks and database health, monitoring of physical resources (disk space, memory, CPU, etc.). Performance parameters adjusted as needed.
Provided Primary architectural and administrative support for new projects.
Assisting Application Development Project Lifecycle through migration to Production, as well as SQL optimization and post implementation storm support.
Database Recoverability Supported Operational Reporting and Development backups and restorations.
Disaster Recovery Management Defined and Implemented Production DR databases, administration for log shipping/standby database systems.
DBMS Software Updates Installation of DBMS software per best practices. Patch and version upgrade evaluation, planning and installation.
Worked on multiple projects simultaneously, met project deadlines and worked under pressure. Worked independently with little or no supervision.

Confidential, McLean, Virginia

Web Consultant

Responsibilities:

Managed over first and second tier search engine marketing campaigns.
In charge of offshore development team.
Performed search engine optimization tasks and managed a marketing campaign

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Help Desk Consultant Contract Resume

Dulles, VA

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