IT Technical Support Specialist Resume Perrysburg, OH - Hire IT People

OBJECTIVE:

To utilize wide ranging experience in IT and strong technical skills for the benefit of the team and the overall Company goals.

SUMMARY:

Information Technology Technician with nearly 15 years experience providing hardware/software support for PC/desktop and laptop computers for new installations and upgrades in both business and military environments. Experienced in setup and installation of SCCM 2007, 2012, Windows 8, Windows 7, XP, 2000, Server 2012, 2008,2003, NT, 98, 95 and 3.1 operating systems as well as networking experience with switches/routers and cat 5/cat 6 networking cable, use of PowerShell and install shield, for management of SCCM. Proven ability to communicate with personnel at all levels and respond quickly to requests for service. Strengths include the ability to multitask, customer service attitude, analytical and problem solving skills.

TECHNICAL SKILLS:

MCSA
MCITP
Computer and Switching System
Common Electronics Certification
ITIL (V3)
Military technical training
SCCM 2007 / SCCM 2012

PROFESSIONAL EXPERIENCE:

Confidential, Perrysburg, OH

IT Technical Support Specialist

Daily responsibilities include but not limited to the following; managing SCCM OSD task sequences, packaging software for installation on client machines, maintain SCCM by doing daily health checks, managing print servers, installing, repairing and building multiple models of IBM/Lenovo/Dell laptops and desktops. Connect user printers to the print server in an efficient and cost effective manner. Serve as Team Lead during the PCMP project by overseeing performance of contractors, managing deadlines and ensuring user problems were resolved. Configure and administrate Windows servers, Active Directory, DNS, DHCP, printers and the print servers. Employ TSM to restore user files from backup servers. Use WSUS to update computers for Confidential globally, and to ensure required patches are being applied. Utilizing EPO software, ensure new computer systems have the newest antivirus protection. Served as on - call support as necessary.

Confidential, Toledo, OH

Technical Specialist

Daily responsibilities included installing, troubleshooting and repairing multiple models of IBM laptops and desktops. Additional responsibilities included installing and troubleshooting PC software in addition to setting up and troubleshooting connectivity to the WAN and/or LAN. Exercised strong troubleshooting skills to identify, fix, and/or escalate trouble calls to the next level of support. Using strong communication skills, worked with users on all levels including those in executive management. Serviced second level calls that are transferred from the Global Service Desk. Served as on-call support as necessary.

Confidential , Perrysburg, OH

IT Specialist

Repaired multiple models of Dell laptops and desktops. Installed and serviced PC software in addition to setting up and troubleshooting connectivity to the WAN and or LAN. Set up and managed an inventory control system for mission critical IT supplies that enabled inventory to be viewed at a glance and low supplies to be ordered before an outage occurred. Set up computers and VOIP phones in temporary offices as needed while office was being remodeled.

Confidential, Toledo, OH

Sales Associate

Sold and negotiated pricing of products and provided customer care.

Confidential, Detroit, MI

IT Contractor/Dell PC Renewal Technician

Installed digital cable and internet services for Comcast Cable, Inc as a contractor with Cancable Dependable IT. Installed cables and routers for cash registers and other computer systems within a Nieman Marcus department store for Apex Systems, Inc. Updated PCs at Ford Motor Company’s World Headquarters. Surveyed new and used computer equipment.

Confidential, Mason, MI

Container Factory Production and Painting Specialist

Operated production and printing machines that assembled and organized packaging materials.

Confidential,

Electronic Computer and Switching System Apprentice

Responsible for specifying user access levels for segments of military computer system. Performed preventative maintenance on computer systems and networking services for military and government. Tested and corrected errors within databases. Managed performance and training of lower ranking airmen. Troubleshot and repaired advanced Solaris and TOAM systems using a Linux base.

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It Technical Support Specialist Resume

Perrysburg, OH

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