Help Desk Support Resume North Jersey, NJ - Hire IT People

SUMMARY

Demonstrates an energetic and positive attitude.
System Analyst, Good System Analyst skills, Design and Implementation.
Ability to work in a fast - paced environment, handle multiple priorities and learn new technologies.
Effectively communicate with customers, peers and management
A team player who possesses the ability to work in a learning environment.
Computer literate - knowledge of Word, Excel, PowerPoint, Access and Outlook (2007 and 2010); Internet and Emails.
Remote Desktop Assistance (Webex)- RDP (Microsoft) - TeamViewer, Dameware
Outlook troubleshooting (2007 and 2010) archive files.

TECHNICAL SKILLS

MS Outlook,PowerEdge,roLiant Servers

WORK EXPERIENCE

Confidential

Help Desk Support, North Jersey, NJ

Ticket System Support.(Remedy)
Altiris Software (install applications)
Office Windows 7 applications
Remote Support and Phone Support. (4500 users)
Hardware / Software support.
Training users on use of new equipment hardware/software.
Desktop/Laptops, Printers (local and Networking), MFP
Outlook 2010Troubleshooting, configuration, archive and recovery data.(pst and ost files)
Set Up New user/Computers on , Deactivate users.

Confidential

Help Desk Support, New York, NY

Ticket System Support.(IT Management Service).
Altiris Software
Phone and Remote support. (3200 users)
Office 2010 support
Windows 7 - 64 Migration Team
Third party applications
Hardware / Software support.
Training users on use of new equipment hardware/software.
Set Up New user/Computers on AD, Deactivate users.
Desktop/Laptops , Printers (local and Networking), MFP
MS Outlook 2010Troubleshooting, configuration, archive and recovery data.(pst and ost files)

Confidential

Help Desk Support, North Jersey, NJ

Ticket System Support.(In house system)
Phone and Remote Support. (800 users)
MS Office 03/07
Windows 7
Third party applications.
Hardware / Software support.
Training users on use of new equipment hardware/software.
Desktop/Laptops , Printers (local and Networking),
MS Outlook 2010Troubleshooting, configuration, archive and recovery data.(pst and ost files)
Smart Board/Conference room configuration.
LanSweeper software.

Confidential

Help Desk Support, North Jersey, NJ

Confidential

PC/System Analyst New York

Tech Support / Diagnostics, Repair, Tier II
Networking Assistance, Diagnostics, Maintenance and Repair Servers.
DNS.DHCP.
AD New users, new computers.
Installation, Configuration new Printers-MFP, XEROX MINOLTA, LEXMARK (Fax/Scanner. e-mails Networking and Local Printers).
Conference Room set Up, Projectors, Laptops, Internet settings, Phone Line requirements (local and International calls).

Confidential

Tech Support./System Analyst Secaucus, New Jersey

Tech Support / Diagnostics, Repair, Tier II
Networking Assistance, Diagnostics, Maintenance and Repair Servers.
Windows Server 2003 SP2 Std/2008 R2 64bit Set up, New users, AD, Access and limitations.
Installation, Configuration Printers (Networking and Local Printers)
Set up configuration.
Analyst and Develop new Warehouse Management Systems-LogFire Software.
Help Desk support for 200 Employees
Remote Desktop Assistance

Confidential

Tech Support. Rutherford, New Jersey

Tech Support / Diagnostics, Repair, Test and deploy Workstations.
Networking Assistance, Diagnostics, Repair, Test and deploy new Servers. PowerEdge,roLiant Servers
Reimage Servers accordingly (set ups updates and install applications).
Installation, Configuration Printers (Networking and Local Printers)
Set up RAID configuration according with company specifications.
Setup New AMS System (Application Manager Server) and Workstation connectivity for new customers.

Confidential

Help Desk

Installed, modified and made repairs to computer hardware and software systems.
Installed and assisted service personnel in installation of monitors, keyboards, printers and disk drives.
Loaded specified software packages, such as operating systems, word processing and spreadsheet programs into computer.
Instructed user in use of equipment, software and manuals.
Construction Division at Corporate Level.
Cost and Budgets Dep.
Answered client inquiries in person and via telephone concerning systems operation.
Recommended and performed minor remedial actions in order to correct problems based on knowledge of system operation.