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Desktop Support Resume

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Washington, DC

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OBJECTIVE:

To apply my expertise in Administration, and Technical Support to new and challenging projects.

TECHNICAL SKILLS:

Software:  MS Office 2013, Windows 7 Enterprise, Windows 2003 and 2008 Server, VERITAS Net Back - Up, SharePoint2013, Console One, Mercury Site Scope Citrix, RSA, LAN DESK, Lotus Notes 7, VNC Viewer, Symantec Endpoint,, Active Directory, BlackBerry Enterprise Server, SMS, Remedy 7, Cisco VPN, SCCM, VMware, UNIX, and MS Exchange 2010, GoverLan

Hardware:  Dell, and IBM Laptops and Computers, Cisco Routers and Switches, DSL, Meraki, LAN Protocol Analyzer DS3, and Juniper. Nortel Routers and Switches, SUN Workstation s, CSU/DSU s, and various Peripherals, and Mac OSX.

EMPLOYMENT HISTORY:

Desktop Support

Confidential, Washington DC

Responsibilities:

Configure, install, update desktops, laptops, peripherals based on client service requests or otherwise assigned. Perform desktop application installations, upgrades, and support & maintenance (Windows 7 and 8) - supports local and remote staff. Implement, automate and improve desktop administration tasks using tools such as WSUS, and SCCM. Maintain and further improve the security, monitoring, and stability of our enterprise desktop environment. Perform preventative maintenance of systems, applications and computing equipment in the network computing environment. Creation and termination of Windows Active Directory and Exchange user accounts; including security groups. Perform File and Print server management; including network printer configuration. Perform telecommunication service requests - moves, adds and changes. Install/troubleshoot VPN clients for remote access. Assist with network related tasks as delegated by the IT Manager and Sr. Engineering staff. Assist in production data center task as required.

Desktop Support Fort Belvior

Confidential, Fairfax, Va

Responsibilities:

Provide support, and account administration for Ms Exchange, and, Active Directory. Reset CAC accounts, troubleshoots, resolves, integrates, tests, and maintains operating systems environments such as, but not limited to: Windows XP, Windows7, MS Server 2008, MS Exchange, etc. resolve network problems in a timely fashion with minimal guidance from senior administrators. Maintains the Server 2003 Printer Servers. Setup VPN and Wireless connectivity for user s, and Image Laptops, and Desktop computers.

Information Assurance Specialist

Confidential, Bethesda, MD

Responsibilities:

Evaluates and implements all applicable Information Assurance Vulnerabilities. Performs, coordinates and audit vulnerability using eEye Retina and DISA/STIGs Gold/Platinum n all assets. Evaluates and ensures security threats are mitigated, remediate or waived IAW accepted time constraints. Tracks and documents approved opened ports and protocols inbound and outbound.

System Administrator

Confidential, Washington D.C.

Responsibilities:

Provide network support, and account Administration for Novell, Ms Exchange, and, Active Directory, Lotus Notes8, BlackBerry s and SafeBoot. Refresh and image Desktop and Laptops as required. Report and status tickets using Remedy 7, Assist Supervisor with special projects, and train team members. Resolve issues relating to Windows XP Professional, and Office 2010.

Desktop Support

Confidential, Washington D.C.

Support desktop, Laptop, and account Administration for Novell, Ms Exchange, People Soft and, Active Directory, Lotus Notes7 . Report and status tickets using Maximo, and HEAT. Assist with special projects, and train team members. Perform Desktop and Laptop images as required.

System Administration

Confidential,  Washington D.C.

Responsibilities:

Assist in migrating the WMATA Novel 6.x\GroupWise network and mail system, to a Microsoft Server 2008 Active Directory\Exchange Outlook network and mail environment..Additionally, I migrated BlackBerry Devices from GroupWise BES to the Exchange BES. Moved user’s profiles and convert user’s profiles from Netware to Active directory. Legacy software was retained by using VMware. Upgraded old computers memory, and replaced some old computers as well. Resolved password, printing, network, and software\hardware issues as required.

NOC Administrator

Confidential, Alexandria, Va.

Responsibilities:

Responsible for network monitoring and alert reporting, for all network devices managed by the NMS via HP - Open View Network Node Manager. Provide notifications, escalations and resolutions to network problems in a timely manner. Assisted 3rd level engineers with troubleshooting and equipment preventive maintenance and replacement when needed by the 3rd level engineers. Execute basic UNIX Commands and scripting codes to retrieve additional errors log information.

Desktop Support

Confidential, Falls Church, Va.

Responsibilities:Provide Help desk support, and desk side support for Lotus Notes, Ms Office, and Network issues. Refresh and imagemachines and Laptops as required. Report and status tickets using Remedy 6.Scan all assets by means of a Bar Code Scanner, and Administer Active Directory

Technical Support

Confidential, Washington D.C.

Responsibilities:Provide support for users in areas of Hardware, and Software support of PC s, Local and Wide Area Networks for more than 70 Domains... Such support includes the restoration of user s Profiles, the use of Active Directory in the area of account creation, and modifications, LanDesk Remote Control support, MS Exchange account setup s, and Print Spooler problems.

Technical Support

Confidential,  Washington DC.

Responsibilities:Provide Technical Support, Hardware/and Software configurations, and upgrades for a Federal agencies. Resolve desktop issues via the LANDesk Remote Control application. Report and track user s issues with Remedy 6. Setup mail accounts for MS Outlook 2003, and Lotus Notes. Image PC s and Laptop using the Ghost application. Provide account management and Administration of multiple Domains, and users by using Active Directory.

Technical Support

Confidential, Washington D.C.

Responsibilities:Support users in areas of Hardware, and Software support of PC s, Local and Wide Area Networks. Such support includes the restoration of user s Profiles, the use of Active Directory, and SMS. I was involved in the desktop conversion of more than 3000 workstations from the Windows NT4.0, and Windows 2000 Professional environment to Windows XP. Provide MS Outlook Administration, Resolve printer and print Spooler problems, move computers and make the associated Network connections. Track the maintenance, and support for all desktops.

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