IT Support Specialist /Desktop SupportÂ Resume

SUMMARY

I have 8 - 10 years of experience in Data Migration Plan and installed applications using. Systems Management configurations in Windows Platform
Migrated multiple computers from Windows XP to Windows 7 and all updated applications and standard software as well.
Also possesses strong verbal and technical skills in Support desk and Help Desk experience.
Also have a strong understanding and knowledge of ticketing software and remote access knowledge if required as well.
Possess strong leadership skills and the ability to prioritize and complete multiple tasks
Proven diagnostic abilities with attention to detail and the ability to work effectively in a fast-paced environment
Ability to install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.
Experience maintaining network hardware and software.
Knowledge of monitoring networks to ensure network availability to all system users and perform necessary maintenance to support network availability.

TECHNICAL SKILLS

Microsoft OS(Operating Systems) Windows 95,98,2000,NT and Windows XP Windows Vista, Windows 7, Statistical analysis, Dreamweaver MX Web Design,
Java Programming Language: Software repair, Dotnet solutions, Visual basic .net, HTML,ASP.net
Proficient with Macintosh: Linux and Unix Programs and Applications
Expert Knowledge in OS Systems Linux, Windows Server 2003/2008,UNIX
Posses the ability to demonstrate Web Based Services(Apache HTTPD,IIS) and Databases(MYSQL, Oracle Database, SQL Server 2005/2008)

PROFESSIONAL EXPERIENCE

Confidential

IT Support Specialist /Desktop Support

I worked and supported Help Desk Support remotely and with multiple department heads in order to troubleshoot their problem and get the issue resolved immediately and effectively.
Interacted with numerous platforms in a multi-layered client server environment. I ensured desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administration systems.
I trained and oriented staff on use hardware and software and the pros and cons as such according to their everyday use.
My technical decisions were noted as recommendations and or upgrades to ensure longevity to each particular device that was replaced or upgraded accordingly.

Confidential

Desktop Support / IT Consultant

Helped developed Data Migration Plan and installed applications in Dev Environment (packaging)
Implemented updated User productivity tool Systems Management configuration using a task sequence in running different packages in multiple Windows

Environment

Helped developed Data Migration Plan and installed applications in Dev Environment (packaging)
Migrated multiple computers (desktops/laptops) from Windows XP OS to Windows 7 OS and all updated applications and standard software as well

Confidential

IT Analyst/Desktop Support / Linux Administrator

Migrated multiple computers (desktops/laptops) from Windows XP OS to Windows 7 OS and all updated applications and standard software as well.
Trained and prepared IT soldiers in setting up and developing their own network and setup of switches/routers for multiple users for specific domain sites.
Monitored and implemented Windows and network administration in a Linux environment
Also possesses strong verbal and technical skills in Support desk and Help Desk experience.
Also have a strong understanding and knowledge of ticketing software and remote access knowledge if required as well.

Confidential

Desktop Support

Handled desktop support for eight medical facilities pertaining to Server Issues, VoIP, Ip Address issues and Hardware Replacements orders
Helped and assisted in the migration of Cpu’s and laptops from Windows to windows environment in the indicated medical facilities
Answered phones in a desktop customer service role i.e. remote troubleshooting multiple users as needed remotely fixing and diagnosing multiple issues

Confidential

Shipping and Receiving Supervisor

Confidential

Desktop Support

Helped developed Data Migration Plan and installed applications in Environment (packaging)
Implemented updated User productivity tools by using Systems Management configuration using a task sequence in running different packages in multiple Windows

Confidential

Finance Specialist, Administrative Support

Provided administrative support to Reserve soldiers
Analyzed and coordinate pay for different soldiers files
Provided data entry for particular soldiers and submitted orders for various militant supplies