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Sr. Support Consultant  Resume

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Summary

IT professional with more than ten years worth of experience in constructingand maintaining network and system technologies. Offers excellent troubleshooting skills and communicationskills for end - users. A wide variety of knowledge and the ability to learn new technologies very quickly.enrolled at WGU to receive BS in IT: Networks Design and Management emphasis.Specialties: Cisco Networking, Micorosft Systems Administration, SQL, HTML, PHP, CGI, Lotus Notes,Oracle VirtualBox, Hyper-V, VMWare, Active Directory Installation and Configuration, DNS, DHCP, configuration, IP subnetting, Custom PC/Server builds, RAID, T-SQL, Healthcare IT, EMR/EHR

TECHNICAL SKILLS

DNS, Lotus Notes, SQL, Hyper-V, RAID, Windows 7, Active Directory,TCP/IP, DHCP, VPN, SQL Server, EHR, EMR

PROFESSIONAL EXPERIENCE

Sr. Support Consultant 

Confidential

  • Troubleshoot and support Allscripts' Professional EHR Software.
  • Support clients by remoting into their database server and running multiple SQL scripts with SQL 2005/2008to fix many EHR issues.
  • Manage a personal queue of support tickets that are logged daily and offer superior support with each case.
  • Support Professional EHR for both FAT and THIN cllient systems.
  • Troubleshoot Terminal Server application problems for both 2003 and 2008 Windows Server environments.
  • Perform system administration duties on client servers to ensure proper configuration of the applicationwithin that client's environment.
  • Currently working with the L2 Resource Team which works all escalated support cases and helps developfixes for defects/bugs alongside the L3 Development team.

Lead IT Support Technician 

Confidential
  • Contract employee through Mid-South Technical
  • Support deployment of Windows 7 computers to all RMEP employees.
  • Ensure that migration of end-users information completed successfully from the old computer to the newcomputer.
  • Support the end-user by answering any questions they may have about their new machine.
  • Supervise a team of as many as eight individuals during deployment within an office and plant environment.
  • Perform on-site troubleshooting of Lotus Notes, MS Office 2010, and Windows 7 OS for hundreds of client
  • Perform break/fix work including RAID 5 re-configuration for Lenovo ThinkStations.

Contract Technician 

Confidential
  • Contract employee with Insight Global
  • Provide project support for local banking institutions.
  • Installed 15 new teller stations at a bank training center.
  • Installed and configured bank software/hardware on those 15 PCs.
  • Perform Decom work on other closing branches.

Lead Technician 

Confidential
  • Diagnose software/hardware problems in desktops/servers/laptops.
  • Provide break/fix solutions for desktops/servers/laptops.
  • Provide Virus/Malware removal service.
  • Help educate the customer on current and upcoming technologies.
  • Help educate the other staff members of current software and hardware upgrades.

Technician 

Confidential
  • Standard Break/Fix work on PCs and Laptops
  • Diagnose OS problems and repair them
  • Perform virus scans and removals
  • Custom build PCs for a client
  • Perform upgrade services including patching of OS
  • Setup and maintain LAN networks for home/business environments
 

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