Â Helpdesk Associate Resume

SUMMARY

Knowledge in Content Management Systems SharePoint 2010, SharePoint 2013, and Adobe AEM/CQ
Excel in planning and implementing web development process to meet deadlines and under pressure
Knowledge in web development technologies and languages HTML5, CSS3, PHP, Javascript, XML, jQuery, AJAX, JSON, and InfoPath
Fast learner, organized, strong multitasking skill, and have passion in ever - changing web development environment
Excellent in communication skill with expertise in client-business owner-technical team management and negotiation

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Helpdesk Associate

Design, launch, and maintain site collections via Confidential SharePoint 2013 as administrator for office portal that enhances marketability and unit value
Operate as chief help desk focal point for Confidential SharePoint 2010 and Adobe AEM/CQ5 to guide, support, and provide trainings to global site owners within each country offices
Utilize Web development tools HTML5, CSS3, PHP, Javascript, XML, jQuery, AJAX and JSON for website design and performance tuning
Lead hands-on training sessions for Content Management System (CMS) targeted to site authors as well as the CMS help desk team
Orchestrate business/technical analysis in financial and procurement PeopleSoft

Confidential

IT/Operations Associate

Operated ad hoc client support for all computer related technical issues
Reconciled corporate standard auditing prescriptive content
Consolidated and remodeled enterprise change management project document library in association with project migration logs and trends and rolled out as the new corporate standard
Integrated the new e-Procurement module within the system to streamline into a transparent procurement processes for offices around the globe

Confidential

Technical Focal Point

Diagnosed, troubleshoot, and resolved computer software/hardware issues for efficient daily perations
Overhauled system database for corporate assets module and coordinated with in house software engineers on upgrade initiatives
Maintained internal website as rapid knowledge sharing platform
Implemented scripts for enterprise scale data cleanup to ensure high data accuracy
Designed training manuals/guides and held training sessions to improve office efficiency

Confidential

Customer Service Representative

Provided remote technical, billing, and client management support
Lead a team of three mandarin speaking colleagues to promote target specific company products and multilingual client services
Conducted company-wide training courses for newly hired coworkers managing initial learning curve