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It Technician / Owner  Resume

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Hills, MD

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SUMMARY

  • I am interested in obtaining a development position, in a challenging environment that focuses on the applications of technology to enterprise knowledge management, distributed computing, e Business, and system engineering and design.
  • Furthermore I would like to obtain a position in the IT field where I can utilize my education to improve company’s operation.
  • I have positioned myself to become a valuable asset and a team player

TECHNICAL SKILLS

Software: Confidential Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word); Confidential Windows Operating Systems 2000, XP, Vista and Windows 7; Norton Ghost; installing drivers; SharePoint; basic HTML, blogs, and wikis; basic understanding of database and SQL; virus, spy ware, and malware removal

Hardware: Confidential IT Essentials (PC software and hardware); Confidential desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops printers; general computer builds and repairs; hardware installations and swaps; Confidential configuration

Networking: General networking experience (running cables, troubleshooting connections, activating ports)

Support: Helpdesk escalation and documentation on ticketing system, customer service support (email, phone, and in person)

PROFESSIONAL EXPERIENCE

Confidential, Hills, MD

IT Technician / Owner 

  • Repair Confidential Windows XP/Vista/7 computers daily to ensure customer satisfaction.
  • Delivered excellent customer service for hundreds of over the phone issues with Confidential computer 
Confidential,Alexandria, VA

Desktop Support IT Internal

  • Re imaged Confidential Windows XP/Vista/7 computers as part of a system upgrade project to create an easier work environment for end users.
  • Promptly responded to  service tickets within the hour to ensure customer satisfaction and performed cabling to buildings conference rooms so that HDMI wall connections were available
Confidential, Landover, MD

Assistant Manager 

  • Instruct, inspect, and manage and team of dedicated landscapers on job sites to ensure customer satisfaction.
  • Create and manage invoices and weekly job sites to keep customer organization and schedules in order.
  • Mediate with angry or dissatisfied customer to alleviate tension and satisfy customer’s needs

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