It Helpdesk Technician Resume
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Philadelphia, PA
SUMMARY
- ITT Technical Institute graduate offering a strong academic background in IT combined with excellent internship experience in helpdesk support.
- Consistently recognized for technical troubleshooting skills used to rapidly and cost effectively resolve challenging technical issues.
- Quickly learn and master new technology; equally successful in both team and self - directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
TECHNICAL SKILLS
Systems: Windows NT-2000-XP-Vista-7| Linux Fedora-Ubuntu-Kubuntu-OpenSuse-KDE-GNOME
Databases: MySQL, Confidential Access, AS400
Software: Confidential Project, Confidential Visio, Confidential Office, Confidential Outlook, Confidential FrontPage, Libre Office, Open Office, Active Directory, Adobe Suite CS4-6, Large array of Linux
PROFESSIONAL EXPERIENCE
Confidential, Philadelphia, PAIT Helpdesk Technician
- Responsible for managing user accounts in Outlook, Active Directory, CRM-WSM-FDM4, and IP telephony network.
- Imaging workstations and laptops, managing permissions and distribution groups.
- Remote and in-house support. Setting up, and managing cell phone accounts.
- Several other duties.
IT Helpdesk Analyst
- Responsible for all aspects of the IT department.
- Troubleshoot broad array of issues including printer issues, account lockouts, telephony solutions, email issues, corrupt file rescue, imaging reimaging process, and remote desktop.
Helpdesk Analyst
- Handle remote installation of hardware, technical troubleshooting within an enterprise environment, including store system crashes, slow-downs and network issues.
- Responsible for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets via ServiceNow.
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