Lead IT support Resume

SUMMARY

Curriculum writing/design/development
Create PowerPoint Presentations, User Guides and Teaching Aids
Deliver training in classroom setting and via Live Meeting/WebEx
Confidential SharePoint Administrator
Effectively communicate with technical and non - technical audiences to meet diverse need
Comprehensive knowledge of Confidential Office, operating systems, Adobe and internet browsing
Instructed computer applications, computer & network support and desktop support

TECHNICAL SKILLS

Confidential Office 2013 (Outlook, Word, PowerPoint, Excel, Visio, Publisher), Confidential SharePoint 2010, Active Directory, Server Administration, Windows 8, VPN, Send Word Now, WebEOC, Numara Track-IT, Adobe Captivate 6, Remote Desktop, GIS, TMS, PARS, HAvBED, VTC, Crestron, Confidential Drop Box, Dell KACE, Snag-It, People Soft, Live Meeting and WebEx.

PROFESSIONAL EXPERIENCE:

Confidential

Lead IT support

Serve as Lead IT Instructor in a dynamic and fast-paced 24/7 operations center which serves as the federal focal point for public health and medical emergency response operations.
Apply principle of adult learning in course presentations.
Conduct training for incidents/events as well as new hires; as well as delivering training in classroom setting Live Meeting, WebEx and Video Teleconference.
Design and administer emergency/disaster preparedness training courses that enables personnel to effectively respond to major emergencies and disasters using Adobe Captivate.
Assess the need for and develop job aids, content/script/layout/voice-to-text, learning activities and quizzes for LMS and non LMS environment.
Serve as Technical/Subject Matter Expert in writing or reviewing Performance Work Statements, Statements of Objectives, or Statements of Work
Manage monthly training calendar, including scheduling standard monthly classes and supplementary training courses.
Expertise in Adding/Changing/Removing users and user group permissions for various sites, updating content & changing navigation in SharePoint 2010.
Converted PowerPoint training presentations, to online courses to be completed by staff in multiple locations for Watch Officers and users:
Introduction, Intermediate & Advanced WebEOC

Confidential

Training Manager

Conducted formal classroom training for specific applications; MCATS, DMS, Confidential Office 2003/2007 (Word, PowerPoint, Excel, Access, Outlook, FrontPage) introduction, intermediate and advanced.
Managed 3 instructors in different locations providing support to instructors through mentoring, observation, and feedback.
Provided daily management and oversight of instructors, responsible for task completion within the scope of the task design.
Managed monthly training calendar, including scheduling standard monthly classes and supplementary training courses.
Classroom readiness/maintenance for multiple locations.
Implemented Windows NT & Office 2000/2003 rollout.
Designed Departmental Access Databases.
Conducted mandatory monthly technical classes for all departmental Information Systems Coordinators (ISC’s) and ensure all ISC’s are certified prior to obtaining networking access for help desk.
Maintained student registration database utilizing Dominos Lotus Notes.
Report, assess, document, and track project requirements.

Confidential

Human Resources Trainer

Processed new seasonal hires that include interviewing, hiring, assigning employee numbers, scheduling pre employment physicals, background and reference checks, verification of education and credentials/licensures.
Coordinates and facilitates new hire orientation and training.
Recruited candidates for various department positions and ensure that the application process meets standards.
Verify identification and the authorization to work for new employees, requisition employees, and rehires.
Screened resumes and applications and conduct preliminary interviews for sales associates to identify qualified applicants.
Served as the point of contact for all personnel employee matters and provide guidance to associates.
Communicate with executives and management to gather and convey relevant information to associates.
Recruit candidates for various department positions and ensure that the application process meets standards.

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