Senior Microcomputer Support Specialist Resume

SUMMARY

A position in a technical environment that maintains and supports end users in a Help Desk, IT, or implementation Environment.

TECHNICAL SKILLS

Extensive experience administering all managerial duties of running a Help Desk including budgeting, scheduling, as well as both Accounts Payable and Receivable
Strong trouble shooting experience with Windows supported software applications used in the hotel industry
Proficient in the use of Windows 95, Windows 98, Windows NT, XP, and Windows 7 Enterprise.
Experience with the use of the internet using Netscape, and internet Explorer 10
Experience working with business software applications: Word, Access, Excel, Heat “Help Desk Expert Automation Tool”, and RTA “Real Time Adherence”
Extensive Quality Control Responsibility in a Call Center and in Operations
Have conducted training classes to both inside and outside customers in multiple software applications and in operational responsibilities

WORK EXPERIENCE

Confidential

Senior Microcomputer Support Specialist

Worked as a Help Desk Support Specialist support assisting in both troubleshooting and upgrading proprietary software called Road Net in both the USA and Canada. The troubleshooting was done remotely accessing their computer via PC Anywhere.
Baltimore County Department of Social Services: Support
Working as part of an IT department supporting all hardware and software for theMain 9 floor Towson location and the surrounding satellite Baltimore County locations.
Setting up Network workstations in both Novell and NT environments. Also support a database on an IBM AS400 main frame.
Cyntergy World Wide Support Solutions: Call Center
One of 4 supervisors in a 24 by 7 Help Desk with over 75 analysts. Did all administrative

Confidential

Hotel General Manager

Responsible for complete operation of a 128 room all suite hotel.
Complete responsibility for putting together and implementing the operating as well as the Capital Budget and insuring through a 4 - person management staff that the goals dictated by those budgets were achieved.

Confidential

Supervisor

Supervised 3 departments, Housekeeping, Front Desk and Restaurant. Tasks included Scheduling, payroll, inventory, and Customer satisfaction…

Confidential

Hotel General Manager

Responsible for complete operation of a 202-room hotel. Complete responsibility for putting together and implementing the operating as well as the Capital Budget and insuring through a 2-person management staff that the goals dictated by those budgets were achieved.