SUMMARY

I am detail oriented self - starter, with strong problem solving professional, a quick learner, resourceful and goal oriented, with strong management and personally skills, who work well under pressure, a team player, with multi-skilled and talented, who has strong leadership skills. I bring to hiring organization thirteen plus years of technical experience; with exceptional organizational skills, innovative network solutions and services while delivery excellent people and communication skills.

TECHNICAL SKILLS

Hardware: IBM 3000 GL Desktops / HP Laptops NC6320, NC4010 Omni Book Laptops Compaq Proliant/DeskPro, Gateway, and Dell OptiPlex 745,790,960,520. & Compaq desktop DC5100, 7900, DC530, and Dell Laptop E6400 and 6400 latitude HP Laser Printers, Lenovo X220 & X230 Apple/Mac applications, specifically MacOS X 10.7 and 10.8 Leopard

Others: All Adobe, Corel Norton Ghost, Tivoli, Applix, Vpn and Mail and SMS remote control, Window XP, Carbon Copy and Remote Management (Timbuktu) Altiris, Remedy, Heat, and BlackBerry Server Support, Windows 2003 Active Directory, Windows 7 And XP, Lotus123 and Lotus Notes 7, Exchange Server 2007/2010,DNS, DHCP, Cisco Call Manager systems, LANDesk Service

Software: MS Outlook 2000/2007/2010, MS FrontPage 98/97/2000, Dameware, Net Meeting, Adobe suite, log Me In Outlook Web Access, Poinsec and Safe Boot Encryption and PGP Encryption software, Ghost 11.5 and Waik Tool for Images ESET NOD32 Antivirus, Kaspersky antivirus and administration console.MS Office 365, Web Jetadmin

PROFESSIONAL EXPERIENCE

Confidential, Washington DC

• Windows XP to Windows 7 Deployment on Dell OptiPlex 790,7010 and Dell All-in One 9020
• Back-up user data using laplink External drive or Network and Windows Easy Transfer
• Install software and local printers, and Network printers to new computer
• Used Pcmover to move and restore all user profiles, programs, applications from old PC to a new PC.
• Image Dell laptops use USB stick for Latitude E6410, E5500.
• LaserJet 5550,CP6015,5200tn Imagerunner 3245i,workcentre 5790,7556 and 5150
• Monitor imaging and configuration to make sure there are no issues.
• Microsoft Office 2007/2010 Adobe Software Scanners

Confidential, VA

Network Technician Non-Profit

• Configure Cisco IP Phone 7941 for new users Change and Rest Cisco wireless LAN controller Cisco Unity voicemail
• Configure new phone System Mitel 5320/5330/5340 IP phone for users and deploy them.
• Create Images for Dell Latitude 6410/6400 and Desktops Dell Dimension 9100, 9150, 9200 Using Norton Ghost.
• Create Images for new Lenovo X220 laptops Windows XP and windows7 Professional and Ultimate x64 and x86 SysPrep
• Installed and configure Sage Mas 500 for users’ laptop and desktop and Installed and configure IMIS 15
• Monitored Symantec Backup Tapes Exec 2010 R3 for Exchange Server 2010 with Quantum tape deck LTO tapes
• Maintain AD accounts and created new users accounts, resets, unlock disabling accounts
• Configure Mobile Devices IPhones and Ipads and Android phones and Samsung Galaxy tablet
• Dell PowerEdge 2650 Server replaced mother board, powers supply and fan memory
• Dameware is the remote tool used to gain access to users’ laptops and desktops throughout the build.
• ESET NOD32 Antivirus; Kaspersky Antivirus and Administration Kit to push new Antivirus to all machines.
• Set up and maintain Toshiba Studio printers’ 2330C, 3530C and 4520C setup user to scan documents to outlook email.
• Configure Citrix VPN and Sonicwall Net Extender VPN for laptops users. Setup install network printers, scanners faxes
• Training user and installing Microsoft Office 2007/ 2010 Lenovo laptops X220,X230 and Dell OptiPlex745and 790
• Supporting Apple/Mac applications, specifically Mac OS X 10.7and 10.8 Leopard and VMware Workstation and Hyper V
• BlackBerry Enterprise Server Express configures 9630, 9530 and 8830 phones and LANDesk as a ticking system
• Aero Hive Manager Enterprise Wireless 5.1r4 Configure and update system throughout the building.
• Ghost 11.5 and WAIK Tool was used to create images for Windows 7 and Windows XP
• Migration and configure all users form Windows XP Windows 7 Professional BitLocker Encryption in Windows 7
• Installed and configure IMIS 15 and Sage Mas500 used Postini email filter with exchange 2010

Confidential VA

Help Desk/ Jr. Administrator Nonprofit

• Create images using Ghost15 and 11.5Ghost for windows XP and Windows 7 Microsoft Office 2007 and 2010
• Troubleshooting Windows applications in a and XP and Windows 7 environment or equivalent
• Install HP network printers LaserJet 4050, 4250 and M4345MFP network printer and Ricoh Aficio 3260c
• Support office 2007 and 2010 Crystal Reports, Firefox and Symantec Endpoint Protection
• Maintaining tickets In IT Support Site, Remedy Seven will be the new ticket system.
• Maintain Active Directory and Exchange Management. Reset user passwords and unlock user accounts
• Migrated end users data from laptop or desktop to new machine and install new software
• Configuration Dell Laptops E6400, E6410 and E4300 to NIB standard
• Ghost Optiplex Desktop 380 and 7800 with standard and nonstandard images.
• Use Smart Device Monitor for Admin Pack for network printers to see what there statues are.
• Performed data and application configuration and integration for software mot on the image
• Setup equipment operating procedures including LCD, overhead, and slide projectors and laptops
• Installed Zoom Text Magnifier/Reader JAWS screen reader software and Dragon Naturally Speaking 10 Pro
• Remote Access and Desktop Control Software from logmein123 installed video conferencing software

Confidential, Washington DC

Team Lead/Desktop Support Nonprofit

• Manage user accounts, set up new user computers and workstations, configure and rebuild PCs.
• Ensure that SLAs and action items are met, managing the support team to ensure rapid response times and follow-up with customers.
• I maintain all 250 network printers HP LaserJet 9000 HP color 5550, 9050 & Canon IR6750, IR3570,Ricoh MP C3300.
• Using Peregrine Service Center software moving to remedy (7) to ensure high quality customer service.
• Ensure that all VIP calls are responded to immediately and also assist VIPs with problems and special requests.
• Identify and request training to develop skills that would improve staff capabilities
• Support Office Microsoft 2007 Outlook Web Access, IPASS VPN, Office Communicator, Symantec Endpoint Protection.
• Oversee IT inventory and Setup network equipment such as LAN cabling and hubs and view printers with Web Jetadmin
• Install, support, and troubleshoot Windows XP user accounts and profiles and Microsoft Office 2007
• Use Symantec Ghost software for cloning and installing for end user workstations and laptop. Perform routine checks on.
• Desktop and Laptop hardware and software installation and troubleshooting; move and relocate as necessary.
• Install PGP Encryption software for laptops and some desktop and Email.
• Clean viruses on PC/Laptops and find a quick resolution for the same and install and support desktop printer.
• Maintain configuration HP laptop Elite book 6930, HP 2530P, NC6400, HP 6320 and HP 6910
• Machines and optimize if necessary and Setup and configure wireless connections on laptops.
• Maintain hardware and software warranties and services through HP, Microsoft, and other vendors.
• Marimba Software Tool is used to push applications to Laptops and Desktops moving to SCCM.
• Created XP images using Norton Ghost for laptops and desktop and migration user data.

Confidential, Washington DC

Network Support/Desktop Support

• Maintain, analyze, troubleshoot and repair desktop, laptop, hardware and computer peripherals as well as
• Coordinates and provides inter-office and field user support NetMeeting, Vnc Remote, phone, email support.
• Upgrade or replaces hardware and software systems, which includes the setup of workstations and the installation
• Mentor new desktop technicians and configuration of software and hardware network/ Outlook Web Access
• Troubleshooting for desktop, laptops and other PC Peripherals. Support of Handheld - blackberry and Treo.
• Expertise in troubleshooting printer and print related issues and Email support Outlook Microsoft Office 2003 and 2007
• Providing Service Desk, Remote desktop Services or Desk-side Support Active Directory adding and deleting users
• Troubleshooting Windows applications in a and XP environment or equivalent and Vista
• Knowledge on antivirus client software installations, patch and hot-fix installation ePolicy Orchestrator
• Help maintain technology equipment and software inventories

Confidential, Washington DC

Helpdesk Specialist/Network Support

• Monitors systems for performance, policy enforcement check logs for software, hardware or security issue
• Install/remove/upgrade approved software packages on servers. Create image using ghost cast server for XP
• Maintain, support and administer ESA-EWDS Windows 2003 Active Directory Resetting, adding and deleting users
• Provide weekly status reports to management and Install network printers and local printers
• Investigate problems related to hardware and software configuration. Will go to the desktop and investigate PC problems.
• Monitor Track-It and resolve Track-It tickets that are submitted by Helpdesk and or developers
• Install/remove/upgrade approved software packages on servers. As well the user local machine
• Migrated end users data from old machine to new machine and install new software and configure use Outlook 2007
• Remotely via Microsoft Net Meeting to identify/fix/resolve software troubles.

Confidential, Washington DC

IT Support/Network Support

• Install and configure workstation and laptop kiosk workstations for lockdown support Microsoft Office 2003 and 2007
• Migrated end user data from old machine to newly installed machine using USMT and install additional software
• Create images using Bart PE for windows XP Compaq desktop and laptop dell desktop and laptop and Vista
• Install Dell Optiplex Desktop 745 Compaq laptop C700\C710 HP Desktop dc 7700 Dell Laptops D610 & D800
• Install Hp network printers LaserJet 4250, 4050, and 4100 Hp LaserJet P3005 & P 2015dn local printers
• Successfully add user and computer reset functions to Active Directory for newly installed computers while disabling
• Update and maintain user documentation handouts/Job Aids, Tip sheets and frequently encountered questions/problems
• Troubleshoot user desktop computer remotely using CA Unicenter desktop, computer name or IP address.
• Migrated end users data from old machine to new machine and install new software and configure use

Confidential, Washington DC

IT Support Analyst

• Experience with Citrix, Terminal Servers, and computer technology, LAN/WAN topologies
• Identity and resolve/escalate hardware, software and network related issues and Microsoft Office 2003 and 2007 issues.
• Reset user passwords and unlock and disable user accounts in Active Directory
• Log and close incoming technical support calls /requests in trouble tracking system (Remedy)
• Maintain Windows 2003 Active Directory / BlackBerry Server Support, Outlook Web Access Support.
• Install, configure and upgrade desktop GX620, 280 and laptops D600, D610 & D800 Dell machines
• Accessed end user desktop computer remotely via Microsoft Net Meeting to identify/fix/resolve software troubles
• Experience troubleshooting Windows 2000 XP handheld devices such as Blackberry & Treo
• Install Hp network printers LaserJet 4250,4500,and 4100 and 8150 and local printers
• Configure, install, upgrade, move, troubleshoot, and repair PCs, laptops, printers, phones, and peripherals
• Resolve hardware and software problems for end-users in-person and on the phone
• Provide End-user technical support and maintenance on all desktop systems, printers, and other peripheral devices

Confidential, MD

Desktop/Network Support

• Troubleshooting desktop and laptop hardware and software problems in XP .
• Install, configure, and upgrade desktop GX620, 280 and laptops D600, D610 & D800 Dell machines.
• Updates call tracking and problem logging database using Heat tracking system.
• Network administration, monitoring, and troubleshooting network-related issues.
• Troubleshoot remote connectivity Management Agent ZEN works 7 Desktop Management SMS.
• Assess and install patches as necessary and migrated end users data from old machine to new machine.
• Work with Active Directory in ZEN works 7 Experience troubleshooting Experience Novell.
• Experience troubleshooting Windows 2000/XP and Laser Printers the HP printer is setup Novell I printer in ZEN works 7
• Knowledge of and work experience with Windows 2000/2003 configuration and maintenance
• Migration and configure all users data and troubleshoot office 2007

Confidential, Washington DC

Desktop Technician

• Add user to the Administrator group test to make sure User ID and Password works.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation GX270 & 280 hardware
• Receive and respond to incoming calls pages, or e-mail regarding P.C. or hardware problems.
• Install and configure windows 2000/XP on dell GX 620 and GX 520 workstations and office 2003
• Install Ica Citrix Client-configure Jaccs an in house application for each user install and configure office 2003.
• Install HP network printers LaserJet 4050, 4500, 8000 and 4100 and 8150 and local printers.
• Clean hard drive using Delpart C.D. for laptops and desktops and Image desktop and laptop Symantec ghost.
• Provide technical software, hardware and network problem resolution including password resets documenting problems.
• Experience with handheld devices such as Blackberry's syncing them to users’ desktops.

Confidential, Washington DC

Desktop Support

• Add users to Active Directory unlock and reset passwords and lockouts on users machines
• Creating new workstation and user ID for Laptop and Desktop deploying new PCs, transferring data
• Ghost dell Laptops D600 & D610 and Dell desktop GX270 & GX280
• Install users Local Printers and Network Printers Xerox 8400 & 6250
• Add users to the Administrator Group making sure it authenticating with User ID and Password
• Use Altiris to service request tickets for end-users with problems to remote into users machines
• Migrated end users data from old machine to new machine and install any additional software
• Install VPN Client software on laptops and install Encryption software on user laptops.
• Installed and configure Microsoft outlook 2003 and Webmail for users to access
• Resetting user’s password and unlocking user’s accounts and create user accounts and duties assigned by manager
• Responsible for handling routine and advanced/complex PC/laptop problem Assist with other projects

Technician

• Responsible for traveling to different client sites, surveying, evaluating, and setting up local network to facilitate in the
• Installing standard software loads/images, initiating user's network connection making user e-mail connections
• Updating senior management via daily status reports and meetings and the end of the shift
• Making a backup copy of users’ data utilizing Symantec Ghost update training manuals archiving user data to DVD
• Scanning users’ workstations and transferring users’ profiles to a remote location utilizing USMT
• Ghost GX 270 & 280 and laptops utilizing Norton Ghost & importing users’ profiles onto new workstation
• Adding workstation and dell laptops D600 & D800 domain & performing software install, Active Directory
• Testing to ensure full functionality and seamless migration 100% Q.A. on all migrated workstations
• Add users to the Administrator group and create user accounts VPN Client and Encryption software.
• Altiris was the ticket- tracking software we used for end-users with problems and remote control
• Interfacing with on-site LAN Administrators in order to procure custom software packages
• .Responsible for interviewing testing and training local personnel in the migration process
• Responsible for migrating NT 4.0 & Windows 2000 workstations to Windows XP operating system