Level 2 Technical Support Specialist Resume

OBJECTIVE:

With an extreme sense of urgency, utilize my skills and experience to help the growth and efficiency of the company and maximize productivity.

EXPERIENCE:

Confidential

Level 2 Technical Support Specialist

Responsibilities:

Troubleshoot and resolve trouble tickets related to
Technical difficulties with hardware, software and Network.
Triage Level II and Level III trouble tickets Install and perform repairs to hardware, software and Peripheral equipment, following design or installation Specifications.
Resolve Network switch and connectivity issues. Verify with the customer that the issue has been Resolved and update the ticketing system.
Write technical manuals for level 1 and field installation Personnel Oversee the daily performance of computer systems. Set up equipment for employee use, performing or ensuring Proper installation of cable, operating systems, and Appropriate software.
Maintain record of daily data communication transactions, Problems and remedial action taken and installation Activities.
Read technical manuals, confer with users, and conduct Computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Confer with staff, users and management to establish
Requirements for new systems or modifications.
Develop training materials and procedures, and/or train
Users in the proper use of hardware and software.
Refer major hardware or software problems or defective
Products to vendors or technicians for service.
Prepare evaluations of software or hardware and
Recommend improvements or upgrades.
Prepare, image and configure workstations and servers for
Deployment throughout the company and work with field
Personnel to assist in their installation.
Supervise and coordinate workers engaged in
Problem - solving, monitoring, and installing data
Communication equipment and software.
Inspect equipment and read order sheets to prepare for delivery to users.
Modify and customize commercial programs for Internal needs.
Enter commands and observe system functioning to verify
Correct operations and detect errors.
Complete multiple simultaneous projects in a timely manner

Confidential

Advanced Repair Agent

Responsibilities:

Repair a variety of customer computers and electronics. Hardware and Software installs as well as severe virus removals. Windows XP, Vista, 7 and 8 certified. Apple products Rebuild computers, phones, tablets and operating systems to factory condition.
Perform technical support and consulting for the entire Electronics and Computer departments.

Confidential

Easy Tech Expert

Responsibilities:

Repair a variety of customer computers. Hardware and software installs as well as severe virus removals.
Windows XP, Vista, 7 and 8 certified. Perform technical support and consulting for the entire Electronics and Computer departments.

Confidential

IT Field Rep. / Consultant

Responsibilities:

Data storage, Retrieval and Migration. XP, Vista, Windows 7 Industrial and Commercial software, hardware, deployment, installations, upgrades And migration.
Routers, switches, servers, workstations, VOIP phone systems. Operating Systems, Office and other associated software platforms.

Confidential

IT Field Rep. / Consultant

Responsibilities:

Small and Medium Size Business IT Support Repairs, upgrades, networking, emergencies System Set-Up, LAN, WLAN, Wireless, VOIP Phone Systems. Virus Detection and Recovery, Security and Performance

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