SUMMARY:

• Verizon Technician: 8 years of experience performing telecommunication functions related to the installation, maintenance, and repair of various types of communications equipment to include voice, data, and network as customer sites. Receiving, updating, and responding to telephone trouble tickets that included resolving problems by analyzing and repairing and/or replacing defective equipment, programming telephone instruments, installing, rerouting and disconnecting voice and data telecommunications cables. Maintained inventory of infrastructure equipment as well as installing cable plant and spare telephone equipment. 8 years of cable splicing, terminating, installing of CAT5, CAT6, and Fiber.
• Networking: CompTIA Network+ Certification (October 2013) with an understanding of network routers, switches, firewalls, Cisco Line Interpreter, Cisco Routers and switches, TCP/IP, IP address, gateway, and subnet mask. Basic network troubleshooting skills to include ping and trace route. Current experience working in an Amazon Data Center as a Cable Technician.
• Customer Service: Daily face to face interaction with Verizon Government and Business clients as a Technician.
• Cable Knowledge: 8 years of hands - on experience of different types of wires, color coding systems, conduits, insulators, and mounting systems. Skilled in the usage of common hand tools such as drills, wire cutters, soldering guns, and splicing equipment. Lastly, experience conducting site surveys to determine technical requirements for installation, relocations, and upgrades of telephone equipment, systems, and services.

TECHNICAL SKILLS

• Hand tools 3-M
• Butt set
• TDR
• Colt 250+ ADSL test set
• Modular Splicer
• Sidekick
• Tone generator and probe
• Multi-meters

PROFESSIONAL EXPERIENCE:

Confidential

Cable Technician

• Responsible for Modular Data Center build outs (PODs) - Working on multiple teams to deliver PODs for different Clients.
• Pulling, Terminating, and installing Cat5/Cat6 cable
• Pulling and termination of fiber
• Pulling, labeling, and terminating RJ45
• Testing of cables and Fiber
• Perform equipment installations, including racking and stacking, cable pulls, cable terminations, and cable testing. (CISCO 2900, Catalyst 3500 etc.)
• Infrastructure installations - racks, wires, cabling, etc.
• Hardware/software installation of major networking components
• Site wiring installation, inspection, and testing
• Troubleshoot and repair circuits, working to isolate and resolve cabling issues.
• Run, label, register and administrate cabling and cross connects.
• Troubleshoot cabling issues
• Perform basic technical work (electrical, mechanical, civil)

Confidential, Washington, DC

Multi-Media Technician

• Provided on-site Verizon client support (Residential, Government and Business) troubleshooting, Installing and repairing telephone service, cable television, CAT5, CAT6, and Fiber issues, VoIP, internet connectivity, and issues with printers and fax machines. (voice, data, networks)
• Usage of Verizon’s internal ticketing systems to receive and update trouble tickets.
• Terminated, installed, tested and Troubleshot copper (Cat 5/6) and fiber cable.
• Installed, disconnected, and performed troubleshooting of telephone service, VoIP, and routers
• Mounted and installed backboards, cross connects, patch panels, fiber optic and hardware.
• Used heavy-duty power equipment (e.g., compressors, pumps, blowers), hand tools, power tools (air and electric), soldering equipment, and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters), in the construction and repair of outside plant facilities.
• Worked frequently with networking media such as twisted-pair copper wire, coaxial cable, and fiber-optic cable to including routing cables through ceiling, attics, offices, etc.
• Performed PING tests on customer CPUs to ensure full bit rate received to the modem.
• Performed continuity and/or conformance testing.
• Maintained, repaired, and tested copper cable in an underground, aerial, or buried environment
• Performed testing and turn-up of subscriber lines and carrier plant.
• Read and interpreted technical drawings, maps, blueprints, diagrams, etc.
• Throughout my career, I’ve worked several New Construction projects (New Residential development and/or business sites) installing, terminating, pulling, splicing, and testing cable. Mounted and installed backboards, cross connects, patch panels, fiber optic and electrical components.
• Performs a variety of complex technical functions related to the installation, maintenance, and repair of various types of communications equipment (i.e. voice, data, network)
• Performed root cause analysis and resolution to problems that required cable repair, hardware knowledge, Windows knowledge, cable maintenance, Cable splicing, faultfinding, etc.
• Utilized diagnostics, hardware manipulation, fault isolation, and other tools and processes to resolve problems of different complexity levels in systems.

Cable Splicing Technician

• Performed splicing, construction, and maintenance work
• Connected wires and cables to terminals, and attached/detached various kinds of hardware to wires, cables, buildings, and poles. (Fiber, Cat 5 / Cat 6) 
• Used heavy-duty power equipment (e.g., compressors, pumps, blowers), hand tools, power tools (air and electric), soldering equipment, and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters), in the construction and repair of outside plant facilities.
• Worked frequently with networking media such as twisted-pair copper wire, coaxial cable, and fiber-optic cable to including routing cables through ceiling, attics, offices, etc.
• 18 month at Ft. Belvoir installing, terminating, pulling, splicing, testing cable, and installing electronic components as a Verizon employee setting up phone and internet connectivity infrastructure.
• Performed continuity and/or conformance testing.
• Maintained, repaired, and tested copper cable in an underground, aerial, or buried environment
• Made splicing rearrangements on existing facilities in buried, underground, aerial and building work locations.
• Performed testing and turn-up of subscriber lines and carrier plant.
• Located and repaired air leaks in aerial, underground, and/or buried cable.
• Located, joined, repaired and rearranged cable and cable conductors in buildings and aerial or buried plant.
• Initiated or performed cable cuts, transfer projects, and/or load balance cuts, and issued necessary cuts to prevent blocking.
• Read and interpreted technical drawings, maps, blueprints, diagrams, etc.