Helpdesk Analyst Resume Falls Church, VA - Hire IT People

SUMMARY:

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role.
I Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance.
In - depth knowledge and understanding of numerous software packages and operating systems.
Skilled in providing Customer and End-User Help Desk Support and easily identify and resolve technical issues and concerns.
I am have excellent communication and presentation capabilities.

SKILLS:

Microsoft Office Suites 2000, 2003, 2007, and 2010; Heat; Remedy, GroupWise, Adobe Suites, Netscape, Internet Explorer, Lotus Notes, multiple antivirus protections (Norton, Webroot and McAfee); Security+ and A+. Forklift Operation/Certified, Basic Plumbing, Electrical and Mechanical knowledge. I also have Honeywell Security Monitoring System, Security Motion Sensors, and General Electrical Monitoring Systems skills and training. I am also trained to work on ticketing systems i.e. Remedy.WORK EXPERIENCE:Confidential

Helpdesk Analyst, Falls Church, VA

Responsibilities:

Assist and support over 10,000 users and satellite sites through System Management Server (SMS), received customers incoming support calls for assistance and noted problems into Remedy database.
Support and expertly handle customers’ requests for Health Care enrollment, email and network assistance.
Create new user domain and email accounts using Active Directory.
Install software through SMS, troubleshoot software issues (Word, Power Point and Excel), troubleshoot peripherals, install and configure Hewlett Packard printers (local and network), install and configure Microsoft Office 2010.
Track IT assets in PeopleSoft database and updated the report monthly.

Confidential

Helpdesk Analyst, Washington, DC

Responsibilities:

Responsible for diagnosing, troubleshooting, and resolving clients issues with hardware maintenance, installation, peripheral equipment and upgrades.
Documented problems/solutions clearly and concisely in the Remedy helpdesk tool.
Installed software through SMS remote control tool and troubleshoot software issues such as Word, Power Point, Excel and MS Outlook.
I have configured and installed all network and local printers for users and upgraded users from Windows XP to Windows 7.

Confidential

Line Cook, Norfolk, VA

Responsibilities:

Assists chef in preparing all the items needed for service, from chopping vegetables to making sauces and butchering meat.
Familiar will all items on the Confidential menu and subsequent changes.
Cook and prepared all orders sent in my waitresses from customers according to recipes.
Restocking of food, supplies, and made sure that station was sanitary.
Clean and organize food prep and storage areas i.e., kitchen, walk-in freezers and storage areas and equipment.

Confidential

Sale/Installation Representative, Chesapeake, VA

Responsibilities:

Process work orders and complete all related paperwork in accordance with approved and standardized procedures, including SOX documentation. Prepare final agreements for signatures.
Follow up with your customers after the installation is finished to make sure all commitments were met.
Troubleshooter and service expert responsible for alleviating concerns the customer may have regarding a security system.
Advised customers and the customer care center of the status of systems and processes inspections.
Locate and alleviate trouble with damaged equipment or wiring.
Readjust equipment, repair or replace inoperative equipment and test for operation.
Read blueprints, building and electrical plans in order to complete equipment repairs.
Prepare trouble order forms to report temporary repairs.
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Confidential

Game Room Attendant, Norfolk, VA

Responsibilities:

Assist in providing safe, fun and clean environment for all guests.
Help create lasting memories, utilize Kid Check system to ensure that all guest that arrive together leave together.
Repair broken games, prepare food, provided additional customer service assistance, and keep game room and other restaurant area clean and serviceable. Hand out prizes and rewards to customers.

Confidential

Sales Associate, Norfolk, VA

Responsibilities:

Provide prompt, efficient and courteous guest services and maintain a clean, guest friendly environment in the store.
Ring customer sales on an electronic cash register.
Receive cash and render correct change to customers.
Forecast and order merchandise.
Assist in stocking and unloading of trucks of store merchandise and manage safe and its content.
Perform all regular cleaning activities tasks that are included on job assignments.

We provide IT Staff Augmentation Services!

Helpdesk Analyst Resume

Falls Church, VA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship