Senior Computer Tech Support Analyst Resume Fort Belvoir, VA - Hire IT People

WORK EXPERIENCE:

Senior Computer Tech Support Analyst

Confidential, Fort Belvoir, VA

Responsibilities:

Provided PC support for the end users at the Defense Threat Reduction Agency.
Directed support for executive level customer base.
Utilized Remedy Ticket Tracking System.
Supported Microsoft Office Suite 2010 with concentration on Outlook 2010.
Supported Active Directory roaming and static profiles with CAC Integration.
Demonstrated ability to effectively troubleshoot desktop issues related to desktop integration with network, server and/or peripherals.
Demonstrated ability to connect computers and peripherals given identified parameters.
Demonstrated ability to communicate in a clear and concise manner, written and oral.
Utilized Microsoft LYNC 2010 and 2013 to provide remote control helpdesk.
Provided support for the VOIP rollout, replacing PBX style phones with VOIP phones and LYNC 2013 software.
Served as first response troubleshooting for the VOIP phone hardware and trainer for customers using LYNC 2013.
Supported Blackberry, HP printers, PKI authentication and PxE Imaging(SCCM) for the desktop.

IT/AV/VTC Support Specialist

Confidential

Responsibilities:

Provided desk side PC and conference room A/V support to approximately 100 end users supporting the Unmanned Combat Air System - Carrier Demonstration project at the Patuxent River Naval Air Station.
Provided desk side PC and conference room A/V support to approximately 500 end users on a three building campus.

IT/AV/VTC Support Specialist

Confidential

Responsibilities:

Provided desk side PC support to approximately 1000 end users on a two building campus.
Utilized Symantec PCAnywhere/CarbonCopy to provide remote helpdesk support for all end users (on and off site).
Diagnosed, repaired, configured and installed desktop/laptop PCs and various peripherals.
Configured and deployed Blackberry phones for enterprise communications.
Troubleshoot minor networking and printer related issues.

Confidential

IT/AV/VTC Support Technician, Baltimore MD

Diagnosed and repaired desktop/laptop PCs and various peripherals.
Configured and installed Cisco VOIP phones via Call Manager (Unified Communications Manager).
Established Video Teleconferencing calls between offices for meetings.
Configured and deployed Blackberry phones for enterprise communications.
Diagnosed and repaired minor networking and printer related issues.

IT/AV Support Technician

Confidential, Annapolis, MD

Responsibilities:

Provided IT/AV support for the staff, faculty and Midshipmen at the Confidential .
Diagnosed and repaired desktop PCs and various peripherals.
Provided desk side support for three buildings on the yard and helpdesk support to over 5000+ end users on and off site.
Served as a point of contact for the installation, configuration and support of the King Hall Project.
Diagnosed and repaired HP Printers.
Used Norton Ghost to image machines for deployment and wipe machines for redeployment.
Developed instruction manuals for the setup, use and support of the AV systems in use at my assigned buildings.
Assisted the Project Manager of the King Hall Renovation Project (AV).
Assisted in the installation of the Crestron Control unit and customization of the app that runs on the unit.
Responsible for parts orders, return shipping and RMA requests.

IT Solutions Provider

Confidential, Philadelphia, PA

Responsibilities:

Provided advanced technical support to users of Novell, Windows, Macintosh and Linux based networks.
Performed routine administration duties on Windows and Linux based servers.
Configured and setup Windows 98/XP/NT/2000, Macintosh and Linux workstations and installed additional software or hardware as necessary.
Monitored, diagnosed and repaired complex TCP/IP network configurations.
Recommended and implemented hardware and software solutions based on client needs.
Maintained financial records.
Managed client and vendor relations to ensure a quick response time for quotes.

PSEG Nuclear PC Refresh

Confidential, Manalapan, NJ

Responsibilities:

Windows XP Rollout.
Replaced 900 desktops running Windows NT with new desktops running Windows XP.
Utilized PC Transplant to migrate application settings and data from old to new desktops.

IT Consultant

Confidential, Wayne, PA

Responsibilities:

Windows 95/NT/2000 Rollout
Remote Access Support
2nd Level Desktop Support

IT Solutions Provider

Confidential, Philadelphia, PA

Responsibilities:

First/Second/Third Level Desktop Support
Junior Network and Server Administration
Accounting and Bookkeeping

PC Support Analyst

Confidential, Wayne, PA

Responsibilities:

First and Second Level Desktop Support
Windows 95/NT Rollout
Junior Tech Writer

Senior Consultant

Confidential, Philadelphia, PA

First and Second Level Desktop Support
PC Applications Trainer
Printer Technician

Macintosh Support Analyst

Confidential, Moorestown, NJ

First and Second Level Desktop Support
Project Management

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Senior Computer Tech Support Analyst Resume

Fort Belvoir, VA

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