SUMMARY

• Organized and goal - oriented, with more than eight years of experience in providing technical support and a strong customer focus.
• Proven ability to lead a successful teams and projects.
• Adept in building strong relationships with IT staff, customers, vendors and third party contractors. Sound interpersonal skills highlighting an ability to explain complex technical issues in a non-technical manner.
• Ability to communicate with users at all levels and inform them as to the most efficient use of information systems.
• Experience of Linux & Windows operating systems including RHEL, Fedora, Suse, Debian, Windows 2000, 2003, 2008R2, XP, vista, 7 and 8. Knowledge of network hardware including servers, switches, routers, and other computer devices. Providing escalated IT support including hardware troubleshooting, backup and recovery, email communication and application support.
• Scheduled, coordinated and deployed server updates and preventative maintenance with limited downtime. Planned and built redundancy into existing systems to eliminate downtime due to server failure.

TECHNICAL SKILLS

Operating Systems:  Windows NT/ 2000/2003/2008 R2/XP/7/8, DOS, UNIX, Linux (RHEL, Fedora, Suse, Debian), Solaris 8.Hardware:  Routers and switches (Cisco IOS), Wi-Fi access points (Cisco, Linksys, Symbol), Dell/IBM/HP hardware, miscellaneous PC hardware, IDE hard drives, SCSI devices.

System/Network Administration:  LANs/WANs/WLANs, Active Directory (Windows 2K/2003/2008R2), MS Exchange Server (Basic), Linux Bash Scripting (Basic), DNS, DHCP, TCP/IP, IPV4, IPV6, IP Subnetting, ARP, FTP, NFS, Ethernet 802.3, 802.11 a/b/g/n, Cabling (Ethernet), SSH/Telnet, VLAN.

Network Monitoring Tools:  Microsoft Network Monitor, Multi Root Traffic Graph (MRTG), Iperf, TCP dump, Solar Winds Orion

Softwares & Tools:  Microsoft Office Suite (Word, Excel, Power Point, Outlook), MS Visio, VM ware workstation, Symantec Antivirus, Symantec Backup, Putty, MS Terminal Service, VNC,WinSCP.

Database:  Oracle, MySQL, SQL (Basic)

Data Analytics:  SAS (Basic), R (Basic), Weka (Basic)

EXPERIENCE

Technical Support Engineer

• Led a team of six support engineers.
• Training staff members on productivity software and proprietary applications.
• Responsible for managing complete wireless network (802.11a/b/g/n) for Internet.
• Configuration and Installation of all Wi-Fi Devices like Wireless Access Points, Wireless Broadband Router, and Wireless Bridges.
• Monitored the Network bandwidth using Multi Route Traffic Graph (MRTG)
• Used tools Microsoft Network Monitor & TCP dump to analyze the wireless network traffic
• Did site surveys for the new sites for WLAN.
• Responsible for Preventive Maintenance of Network.
• Provided systems administration support for Linux and windows systems including server and workstation upgrades, backup and disaster recovery.
• Maintained server hardware (IBM e-server)
• Installed, configured and troubleshoot server operating systems (Windows 2000/2003 & RHEL).
• Installed, configured and troubleshoot desktop operating systems (Windows 98/2K/XP)
• User account management, creation, deletion and assigning permissions (Active Directory and in RHEL)
• Configured e-mail clients (MS outlook and outlook express)
• Maintained Antivirus server (Symantec & McAfee)
• Configured network printer (Linux and Windows)
• Performed upgrades, installation of software, drivers and essential desktop troubleshooting.
• Troubleshoot issues via remote technology such as Remote desktop, Symantec PC Anywhere, and VNC Viewer
• Evaluated and installed systems security patches.
• Provided end-user technological support for computer and LAN related issues
• Performed daily system backups of vital data.

Confidential,Chicago, IL

Lead Computer Operator 

• Led a team of five Jr. Computer Operators in the absence of IT Operations Manager.
• Apart from day to day data center operations, provided training to the newly hired operators.
• Escalated IT support including hardware troubleshooting, backup and recovery, email communication and application support.
• Monitored the system performance via tools provided like BMC Control-M, Netview, BMC Patrol, etc.
• Monitored nightly-batch job processes (in Control-M), documented errors and troubleshoot issues.
• Add, delete and modify batch jobs in Control-M
• Installed, configured and troubleshoot Windows XP, 7, Suse (Linux).
• Track all pending issues by logging trouble tickets for each call and taking ownership or reassigning where applicable.
• Monitored all Unix/Linux servers and for any issues took the necessary steps to resolve it.
• Troubleshoot issues with Unix/Linux (RHEL, Suse Linux) servers.
• Modified existing Linux Bash scripts to automate the task.
• Carried out all administration matters including, monitoring system performance, ensuring successful back up procedures and developing/ implementing disaster recovery procedure.
• Configured email client (MS Outlook)
• Configured network printer and other peripherals
• Monitored the network performance using Solar Winds Orion.
• Oversee backup and recovery of critical data (via Veritas Netbackup)
• Troubleshoot login issues of various traders by analyzing system logs.
• Contact vendors/third party contractors for any server/network related issues and assisting the field engineer to resolve the issues.