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Helpdesk Lan/desktop Specialist Resume

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SUMMARY

  • Reset passwords remove/add Desktops/Laptops using active directory.
  • Backup documents and restore on new system.
  • Update all documents affected by change as directed.
  • Provides technical guidance and direction to users and troubleshoots problems.
  • Preform miscellaneous technical and administrative tasks in support of LAN or PC environment.
  • Hardware/software management.
  • Install applications on imaged Win 7 systems.
  • Migrate data from old systems to new systems.
  • Conduct Quality Assurance testing on every completed system.

TECHNICAL SKILLS 

Hardware: PC hardware replacement, Confidential / Confidential Laptops.

Operating Systems: Unix, Linux, Win 98, XP, Vista, Win 7, Mac

Application Software: SQL, Share Point, SCCM, USMT,VPN, TSM, FTP, DHCP, TCP/IP,VDI,MS Office suite, MS Outlook, Remote PC software, Active Directory,Cisco Communicator, Trend Disk Encryption, Druva InSync

PROFESSIONAL EXPERIENCE

Confidential

Helpdesk Lan/Desktop Specialist

  • Responsible for installing and supporting network software/hardware and configures PC's
  • Supported remote users via phone with access issues VPN and token setup also desk side.
  • Build Desktops/Laptops with Win7 32bit/64bit OS for deployment.
  • Reset passwords remove/add Desktops/Laptops using active directory.
  • Backup documents and restore on new system.
  • Update all documents affected by change as directed.
  • Provides technical guidance and direction to users and troubleshoots problems.
  • Preform miscellaneous technical and administrative tasks in support of LAN or PC environment.

Confidential

Deskside Support Specialist

  • Works in collaborative manner with other team members to balance and address operational tasks.
  • Preform (NDS) next day support to users and assist setup of VPN token and
  • Hardware/software management.
  • Install applications on imaged Win 7 systems.
  • Migrate data from old systems to new systems.
  • Conduct Quality Assurance testing on every completed system.
Confidential

Technical Support Specialist

  • Prepare and deploy Laptops for new students.
  • Assign computer names and user login information.
  • Setup DNS server settings and install tracking and filtering software.
  • Hardware Support but not limited to troubleshooting and replacing hard drives,
Confidential

Technician Contract

  • Deployment project of new desktop PC's and Laptops.
  • Desk side user support of migrated PC's
  • Backed up user profiles and desktop information for installation of new systems.
  • Built new desktop and laptop systems with user information and all software needed.
  • Deployed new systems to users and also delivered to other sites.
  • Responsible for any issues that arise with all hardware or covered Software installed.
  • Installing a minimum of (4) workstations per (8) hour day.
Confidential

Technical Tester

  • Preformed wireless software testing on BlackBerry phone/playbook mobile devices.
  • Primary objective was to drive the testing process individually and/or in a group.
  • Reported on application software products over the verified development platforms.
  • Identify correctness, completeness, security and quality of software under real world conditions.
  • Isolate and report localization and functional bugs for certification program.
Confidential

Sales Associate/ Professional

  • Provides customer service and sales assistance for inquiring customers in multiple departments.
  • Handling a broad range of retail customer transactions including cash and credit card returns, purchases, and customer relations.
Confidential

Instructional Assistant

  • Mentoring, tutoring of students.
  • Technical support with managing laptop use and diagnosing hardware and software problems
  • Installed new software testing along with other duties related to student activities.
Confidential

System Support

  • Upgraded system memory on Unix servers and operating system.
  • Installed updating software
  • Diagnosed hardware and software problems.
  • Setup and ran security monitoring software on Unix server.
Confidential, Newark DE

System Support

  • Assisted in all technical issues
  • Monitored the servers for software and hardware problems.
  • Preformed TSM system administration.

Confidential

System Support Tech

  • Supported projects relating to operating system/hardware up - grades.
  • Lotus notes, and other application installations, network security and procedure documentation.
  • Performed QA testing on LMS.

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