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Desktop Support Specialist Resume

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Washington, DC

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SUMMARY

I am experienced with Information Technology and Customer Service. I have strong interpersonal and problem solving skills, creative thinking abilities and customer persuasion talents. I am very punctual and a hard worker. I am currently an Information Technology student seeking an opportunity within the Information Technology (hardware and/or software) field.

SKILLS

  • Microsoft Office, Cisco any connect, Lotus Notes, Outlook, Microsoft Lync, VMware.
  • Experienced in troubleshooting problems and system diagnostics.
  • Capable of hardware upgrades and replacements such as, hard drives, RAM, PSU, CPU.

WORK EXPERIENCE 

Confidential, Washington, DC

Desktop Support Specialist

  • Desktop / laptop upgrades, replacement, and troubleshooting hardware, VPN, software on Windows OS.
  • Provide support for Windows 7, XP and Vista
  • Unlock and reset passwords, disable accounts. Add/remove users on the network, granting permissions in Active Directory.
  • Use VMware Virtualization for applications / software’s to get deployed faster on x86 and x64 computers.
  • Use citrix XenApp that controls and encrypts Fed apps and data, and allows applications instantly to users anywhere on any device.
  • Apply remote service to users by way of mapping, managing, remote and VPN support.
  • Able to create windows7 image using Norton Ghost Image tool.
  • Re - image laptops, computers as required.
  • Able to train employees; identify, analyze, and repair product failures.
  • Maintain excellent communication with all end users and other members of the technology department.
  • Set up workstations configure printers, scanners, and other peripherals.
  • Provide enterprise activation support for blackberries.
  • Document issue resolution using the help desk ticketing system.

Confidential

Helpdesk Support

  • Provide application software and hardware support to users.
  • We are responsible for assisting all customers with their questions about any of our supported software and computing platforms to the best of our ability, in a professional and courteous manner.
  • Experience with and ability to configure PC systems using Windows XP, Windows 7.
  • Create and Transfer tickets to different departments.
  • Uses advanced troubleshooting skills.
  • Provide good customer service to phone calls or emails.
  • Log calls for future trending analysis and to help identify next steps.
  • Instill confidence in the customers that their concern will be addressed properly and with urgency.
  • Ensure positive customer experience.

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